Fantastic service from start to finish at Arnold Clark in Blackpool. Knowledgable, friendly professional sales consultant - no hard selling and gave us a great price for our old car. Found us a gr... See more
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I had been searching for my dream Car for months but Arnold Clark ensured that the dream became a reality in just two days. My product consultant, Racheal at the Wallsend Silverlink Branch ensured t... See more
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We reserved the car on the Wednesday morning and Ryan, product consultant contacted us to anrrange our visit. He was informative, supportive and not at all pushy. He was reassuring and could not have... See more
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Bought my first car from David Melville at Arnold Clark and it was an amazing experience! David made sure I got a car that suited me perfectly, ensure the process was smooth and easy and made sure I w... See more
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Company details
About Arnold Clark
Written by the company
Our story
Founded in 1954, Arnold Clark is the UK’s largest independent, family-run car retailer. The company started with a single-car showroom on Glasgow’s Park Road, given flight by its founder’s simple philosophy: to offer genuine value for money and customer service of the highest level. Nowadays, Arnold Clark has over 180 branches across the UK – selling over 200,000 cars a year in locations stretching from Elgin to Southampton. With over 20,000 used cars, new cars, nearly new cars, new vans and used vans in stock at any one time, customers can buy their next vehicle in branch or even online from the comfort of home with Click & Collect. The company continues to stand apart from its competitors thanks to its industry-leading ‘Best Deal Guarantee’ – a commitment to offering customers the best used car deals in the UK. Beyond car sales And while Arnold Clark is a name that’s synonymous with vehicle sales, there’s much more to the business than you see on the showroom floor. The Group offers everything that a customer might need for the onward journey, with parts and servicing departments, an accident repairs division, and insurance services. Driving the EV future The company has also significantly invested in EV technology and the future of the automotive industry – launching its own UK-wide, ultra-rapid charging network with over 500 charge points, and acquiring EV charge point installation provider Bumblebee. Since taking these steps, Arnold Clark has been recognised for its commitment and investment in EVs – winning ‘EV Retailer of the Year’ at the Motor Trader Awards in 2022, the ‘Innovation Award’ at the Auto Trader Retailer Awards in 2023 and EV Advocate of the Year at the AM Awards 2026. Continued expansion The Group continues to expand its footprint with a vehicle rental and fleet management operation (Arnold Clark Car & Van Rental and Arnold Clark Leasing), vehicle auction division (Central Car Auctions), security alarm and fire safety provider (Assure Alarms), EV charge point provider (Bumblebee) as well as an industry-leading training group (GTG Training). With five dedicated training centres across the UK, GTG Training provides high-quality training courses and education across a wide range of disciplines, including Business Skills, Computer & IT, Health & Safety, Transport & Logistics and Automotive Technical. Giving back to our communities And while its business operations continue to flourish, Arnold Clark remains committed to giving back to the communities it serves and supports. This is demonstrated through its continued support of local schools, charities, community groups and sports teams through initiatives like the Community Fund and Gear Up For Sport, as well as high-level sponsorships of events like the Kiltwalk. Since its launch in March 2021, the Community Fund has helped over 20,000 organisations across the UK from a wide range of backgrounds. Recognised for excellence Recognised by many industry figureheads over the years, Arnold Clark has received many accolades for its innovative and forward-thinking approach to car sales – including from the AM Awards, Motor Trader Awards, Auto Trader Retailer Awards, Autocar Awards and more. To learn more about Arnold Clark, visit www.ArnoldClark.com Start your searchArnold Clark
Written by the company
- We care
- At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
- Everything you need for your car
- As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
- Arnold Clark Car & Van Rental
- Arnold Clark Car & Van Rental is part of the Arnold Clark Group – Europe’s largest independent car retailer – and provides flexible vehicle hire solutions for customers across the UK. Founded in 1963 with a fleet of just 12 vehicles, the business has grown to operate more than 35 rental branches nationwide. Serving customers from Glasgow to London, Arnold Clark Car & Van Rental offers a wide range of vehicles for both personal and business use. In addition to short- and long-term vehicle hire, the company provides tailored rental solutions for businesses, flexible fleet options and dual control hire for learners. Backed by decades of industry expertise, Arnold Clark Car & Van Rental continues to deliver exceptional choice, value and customer service to customers from across the UK and around the world.
- Motability
- Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
- Helping in the community
- As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.
Arnold Clark Upgrade Event
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Contact info
United Kingdom
- customerservice@arnoldclark.com
- www.arnoldclark.com
4.7
Excellent
191K reviews
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Helpful throughout the process.
20 July 2026
Reply from Arnold Clark
Hi Spike,
Thank you for taking the time to leave a review. We're delighted to hear the team was helpful throughout your journey with us and made the process a positive one. Your feedback is much appreciated, and we hope to assist you again in the future.
Arnold Clark Team
Reply from Arnold Clark
Hi James,
Thank you for your 5-star review.
We're delighted to hear that you received great service from the team. Your feedback is very much appreciated, and we're pleased that we were able to provide a positive experience.
Thank you for choosing Arnold Clark, and we look forward to assisting you again in the future.
Arnold Clark Team
Great customer service
The customer service provided by Tim in the Stafford branch was exceptional both pre and post sale. Very knowledgeable, customer centric and took ownership of items throughout. Would recommend.
20 June 2026
Great communication and fast process…
Great communication and fast process lovely people that helped me through the process!!
22 July 2026
Reply from Arnold Clark
Hi Mr Aref,
Thank you for your kind review. We're delighted to hear that the purchase process was completed quickly and that our team kept you well informed throughout. It's great to know you felt supported every step of the way.
Arnold Clark Team
Staff were very helpful and listened to…
Staff were very helpful and listened to your questions. The approach was at the right level as I am not a car enthusiast so I was comfortable and not intimidated by superior knowledge. The showroom can be an intimidating environment but I was put at ease by friendly staff.
3 July 2026
Reply from Arnold Clark
Hi Malcolm,
Thank you for your kind comments. We're pleased to hear that our team took the time to answer your questions and created a welcoming environment during your visit. It's important to us that every customer feels comfortable and well supported, regardless of their level of vehicle knowledge.
Arnold Clark Team
I had a great experience from start to…
I had a great experience from start to finish. The whole process was smooth, straightforward, and stress-free. The team was friendly, professional, and always happy to answer my questions. They kept me informed throughout, and everything was explained clearly.
The vehicle was presented in excellent condition when I collected it, exactly as described. I really appreciated the excellent customer service and attention to detail. Overall, I’m very happy with my purchase and would definitely recommend them to anyone looking for a reliable and hassle-free car buying experience.
18 July 2026
Poor service and no accountability
A very disappointing experience with Arnold Clark Stoke. The car itself is fine, but the service has been poor from start to finish. Communication has been inconsistent, calls have not been returned and concerns have been passed between staff instead of properly dealt with.
We were told our old car was worth nothing, yet another part of Arnold Clark contacted us and offered £500. This shows it was never assessed properly in the first place. We were also given conflicting information about the vehicle tax and the extras included in the deal.
Even after raising a formal complaint, the sales team have continued to avoid speaking to us properly and have offered no meaningful resolution. Once the sale was completed, the customer service seemed to disappear. I would not recommend this branch.
18 July 2026
Reply from Arnold Clark
Hi Emma,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you were disappointed with your experience at our branch and that the level of communication and service did not meet your expectations. We appreciate you bringing these concerns to our attention.
Please be assured that your comments have been raised with our Customer Services team, who will review the matters you have highlighted and arrange for you to be contacted directly to discuss your experience further.
Thank you again for your feedback. We value all customer comments as they help us to improve our service, and we hope this helps.
Arnold Clark Team
Reply from Arnold Clark
Hi Francine,
Thank you for taking the time to leave a review. We're pleased to hear that you received friendly and professional service from the team at Sunderland MG. Your feedback is greatly appreciated, and we hope to see you again in the future.
Arnold Clark Team
Reply from Arnold Clark
Hi Zobia,
Thank you for your feedback. We're pleased to hear you had a positive experience and found our team helpful during your visit. We appreciate you taking the time to share your comments with us.
Arnold Clark Team
Reply from Arnold Clark
Hi David,
Thank you for your review. We're delighted to hear that you were pleased with both the vehicle and the service you received from our team. Providing a welcoming experience and high-quality vehicles is something we strive for every day. We appreciate your feedback and wish you many enjoyable journeys ahead.
Arnold Clark Team
Generally good and sorted my vehicle…
Generally good and sorted my vehicle requirement.
Only criticism was they offered me £250.00 to trade in my old car while I got over £1,000.00 within 2 days after selling it privately. Accordingly to the manager, my car was only worth £250.00. Interestingly enough the open free market says different.
16 July 2026
Reply from Arnold Clark
Hi Alan,
Thank you for your review and for choosing Arnold Clark. We're pleased to hear we were able to help you find a vehicle that met your requirements. We appreciate your feedback regarding your previous vehicle's valuation, and we're glad you were able to achieve a result you were happy with through a private sale.
Arnold Clark Team
Reply from Arnold Clark
Hi Peter,
Thank you for your kind feedback. We're pleased to hear that the team was able to source and deliver your chosen vehicle so efficiently. Making the buying process as smooth as possible is important to us, and it's great to know this was reflected in your experience. Enjoy your new car.
Arnold Clark Team
Ben was very professional
Ben was very professional and listened to everything I had to say regarding a new car and the features I wanted
19 July 2026
Reply from Arnold Clark
Hi Simone!
We're really glad we could make your visit to the branch such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by.
Arnold Clark Team
Great Service * Excellent Experience * Highly Recommended * Very Happy * Fantastic Service * Smooth Purchase * Five Stars * Amazing Team
I had a great experience buying my car from Arnold Clark. The staff were friendly, professional, and very helpful throughout the process. Everything was explained clearly, the car was in excellent condition when I collected it, and the finance process was straightforward. Overall, it was a smooth and stress-free experience, and I would definitely recommend Arnold Clark to others.
5 July 2026
Reply from Arnold Clark
Hi Marwa!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Arnold Clark Team
Reply from Arnold Clark
Hi Jenny!
It’s always lovely to hear when our hard work has paid off and the team will be delighted to read your review.
Arnold Clark Team
Our New Peugeot 5008
We previously purchased a 2008 fully electric car however it was not quite suited to our lifestyle. We decided to trade it in for our lovely new 5008 hybrid which is much more roomy and gives us a better mileage which is very useful when visiting our growing family who are very spread out. Our small granddaughter gave it a thumbs up which says it all!
30 June 2026
Reply from Arnold Clark
Hi Dorothy!
We really appreciate your feedback! It's feedback like yours that really keeps us motivated!
Arnold Clark Team
I have bought numerous cars from Arnold…
I have bought numerous cars from Arnold Clark through the years at different branches but this time the garage was literally at the bottom of the road from me and once we decided on the car your consultant Sophie was excellent from start to finish would recommend anyone to speak with her about buying a new vehicle from Arnold Clark best wishes Mr and Mrs Queen
15 July 2026
Reply from Arnold Clark
Hi!
We're really glad we could make your visit to the branch such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by.
Arnold Clark Team
Good customer service and interest rate
30 June 2026
Reply from Arnold Clark
Hi Francis!
Thank you so much for this great 5-star review. It's lovely to know how well we performed!
Arnold Clark Team
Arnold Clark Bolton - a good experience
We purchased a Nissan Qashqai 70-plate from Arnold Clark Bolton. Our salesman (Marco) took time to understand the needs and limitations of our family, and we were able to try a number of vehicles across 2 visits before finding one we liked. Subsequent to purchase there were a few mechanical faults that showed up in the first few weeks, but these were all dealt with under the 60 day warranty, and the car is running smoothly now. We are glad to have dealt with such a reputable company. I have waited until we'd had the car for over 3 months before posting this update review - my original review is also posted, also 5-star.
22 July 2026
Unprompted review
Reply from Arnold Clark
Hi Glenys,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that Marco took the time to understand your family's needs and helped you find the right Nissan Qashqai. We know that choosing the right vehicle is an important decision, so it's great to hear that you felt supported throughout the process.
While we're sorry that a few mechanical issues arose shortly after purchase, we're pleased that these were resolved promptly under warranty and that the car has been running smoothly since. It's particularly appreciated that you've returned to update your review after more than three months of ownership, as this provides valuable insight into your experience.
Thank you for your kind words and for placing your trust in Arnold Clark. We wish you and your family many happy and safe journeys in your Qashqai.
Arnold Clark Team
David was fantastic
David was fantastic. Delighted with the car. The service from start to finish was great
10 June 2026
Reply from Arnold Clark
Hi!
We really appreciate your feedback! It's feedback like yours that really keeps us motivated!
Arnold Clark Team
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