imile.com Reviews 

Completely useless delivery company—poor communication, pointless delays, and no sign of basic competence. Avoid if you can.

One of the worst delivery and customer service experiences I have ever had.

My wedding dress was supposed to arrive before my wedding, but unfortunately, I NEVER received it on time. I cannot explain how heartbreaking and stressful this experience has been.

I contacted the company multiple times, explained that my wedding was taking place that week and emphasised how important this delivery was. Despite making the urgency very clear, I received no meaningful assistance, no proper communication and absolutely no sense of responsibility from their customer service team.

What makes this even more disappointing is that there is no way to contact the company by phone. Customers are simply left waiting, worrying and receiving no proper answers.

This was not an ordinary parcel. It was my WEDDING DRESS, something I had been looking forward to wearing on one of the most important days of my life. Because of this company's failure to deliver on time and its complete lack of customer support, I had to experience unnecessary heartbreak and stress during what should have been one of the happiest periods of my life.

I am absolutely disgusted and disappointed with the way this situation was handled. No customer should have to beg for assistance, especially when the consequences of a delayed delivery are so significant.

**I would absolutely NOT recommend this company. Terrible communication, unacceptable service and zero consideration for customers.**

Never received my order. They said it was delivered successfully yet there's no proof of devliery. My $200 package just dissapeared into the cosmos I guess.

Also it took them a week to move it from Sydney Airport to the residential address.

item not delivered with message to view site with tracking number which is not accepted by their search facility. all phone numbers are unresponsive. no reply to emails sent to them . automated chat bot is not helpful as does not recognise an australian phone number.
This company should be closed down!!!!!

No star for this rubbish company very bad service never received my parcel from shein. Very bad customer service no one answering properly zero star

shipping was stuck in "not delivered" status for a week, tried to contact italian customer care, did not respond. did not respond to emails. YOU HAVE TO PAY TO CALL CUSTOMER CARE. at this point i'm not interested in receiving my package anymore. I just want to be done with this shit company

Would give Zero stars if I could, they have had my parcel in my region for 9 days and still cant promise to have it to me tomorrow. They have lied and said my delivery adress was wrong and undeliverable - which is an absolute load of garbage, my adress has been correct from the start and there’s bothing weird about my house- I have never had trouble with a delivery. Worst courier service I have ever had to deal with.
DO NOT ISE THIS COMPANY

iMile Courier is honestly one of the worst courier services I have ever dealt with. Their service is pathetic, their call centre is lazy and unhelpful, and their customer service representatives are rude and unprofessional. No accountability, no communication and absolutely no urgency. A company that treats customers this poorly should seriously reconsider its operations. Frankly, it should be shut down.

-1000 stars if I could. Had the unfortunate chance that my orders on Shein and Temu assigned them as my courier. Note that I often shop at these places and never had any issues and my deliveries have always been on time. Both times I they chose Imile to deliver my parcel they were both VERY late, and the service from them was terrible. Most recent, I had to change my address because they can't even deliver to a postal locker, so I had to provide my work address. I have contacted them multiple times to get an update on when my parcel will be delivered, unfortunately no helpful update and they said they don't even know where my parcel is, just was told it's not in the warehouse. :)

Horrible experience. Customer service is hard to get on to and useless - a bunch of platitude dismissive statements that don't mean anything and get nothing done. Processes are ridiculous. My package has been in my town for a week and a half bouncing around and I'm not even able to collect it myself. I'll be checking before making purchases moving forward that the sender doesn't use iMile.

Driver to photo delivering to wrong address, yet company are saying it is my fault due to refusal of item - not the case - or my home is a post office - again not the case and customer service is just a word salad fir them, they don’t practice it. I now try to check what courier company is used before I purchase - steer clear…

Very Disappointing Experience - Extremely Poor Service!

Refused to deliver to address every other courier had managed to deliver to, then didn’t call to say item would be available at depot. When I called to ask what the depot address was they acted like it was a state secret and refused to give it to me. Then stated they would give me address before close of business. HUGE surprise that didn’t occur!!!! Still have no idea where depot is yet am expected to collect my item as they refuse to deliver!!!! They don’t answer emails. Phone operators aren’t able to help AT ALL and live chat is USELESS!!!! A courier company that can’t deliver a parcel what a joke, hardly rocket science and definitely no geniuses in their employ! At this point it’s they are also destroying business of another person as I am now refusing to make any futher purchases whilst they still use these CLOWNS 🤡

Unreliable “ no communication the worst service in the world “ not trust worthy at all “ very dodgy and very suspicious “ consumer Affairs should be alerted to this operation “

The worst courier I’ve unfortunately have to encounter.

Avoid at all costs

My parcel (from Booktopia) was dispatched last Tuesday. It was scheduled for delivery last Thursday. It was even marked "out for delivery", but it failed to turn up. Now scheduled for delivery today. At 5pm, that's not looking promising. I called the "customer service" number. I was disconnected twice by some automated bot. The delivery service AND the customer service are TERRIBLE.

Not delivered with calling to attend delivery

If you had a minus star that’s what they would get. I ordered lights off eBay for Christmas got emails from the delivery people saying out for delivery but never shows up have rang them serveral times again they say coming the next day been over two weeks and now they won’t say whether they are coming or lost all they saying is coming asap just not good enough

My package got delivered in the wrong location. Imile hasn’t taken the matter seriously and they said wait 24-48 hours. Its been 4 days, still no response.

I was just a kid who wanted a cool new device from Aliexpress. I'm shocked to find out that this month and September, have been the most stressful of my life. According to them, they called twice and noone answered. I can assure that I never received the call whatsoever. We call and ask, they say they'll take it up

Fast forward, I'm told to pay a total VAT of R1000. ONE THOUSAND??

we pay because we have no choice, and now we wait once more. No message, no call, not one peep. We spend almost 20mins a day on call with these people, for them to say "we'll take it up with the manager" we even complained to ALIXPRESS THEMSELVES and even when iMile got the message, they still didn't send. I'm sick and tired and just want my package. I'm even angrier that they never read these reviews. To iMile, i hope you have a nice fat one stuck up there.