BRT Reviews 

Wish i can give a a zero or -5 points. Parcel not delivered for days with fake info that adresa was wrong (funny is that they already deleivered parcels to the same address) - then anither fake update that i have refused parcel. At the end i requested delivery to the brt point - yet more days gone with parcel not being delivered. Customer number does not reply. IT is a worst ever carrier i dealt with. A joke. They should not be runnning a business.

Disaster, impossible to recive package

So bad I hate

Worst service in all of Italy, absolutely disgusting and subpar. They routinely miss basic delivery dates and then claim the address was unreachable or incorrect. A driver once showed up, rang the door bell, immediately ran into his truck, sat on his phone and drove away despite yelling and waving at him.

Mediocre, unprofessional, rude, inconsiderate, utterly incompetent, under trained, incapable and unlikely to provide basic services.

Beyond pathetic and embarrassing.

Absolutely SHOCKING courier. We have NO ISSUES with any other courier whatsoever. But every single last BRT delivery we get is problematic. I stay home all day awaiting the delivery, they don’t show (we have cameras) and then update saying customer was not home. Washing machine has been delayed 4days so far only to be updated they cannot deliver. Telepass, which is a small delivery, also problematic. We see a delivery that uses BRT and actually cancel the purchase in total now. It’s the most ridiculous and frustrating problem. USELESS USELESS USELESS !! Ridiculous and not truthful about even coming to the house.

Every time I’m expecting a package from BRT, there seems to be a problem. The latest episode was almost surreal: I was waiting for a package to be delivered to my villa, but it ended up at one of their branches two hours away from me. They couldn’t tell me when they would actually deliver it, offering endless excuses about staff shortages, people being on holiday, and so on. In the end, I drove there myself the following morning to Atena Lucana to collect it—a four-hour round trip—only to be charged €80 in storage fees on top of everything else. Absolutely surreal.

Absolutely disappointing experience with BRT.
My parcel has been stuck since 29/07. The courier repeatedly claimed there was an “incorrect address” or “unknown/incomplete consignee,” even though the address was verified as correct by the receiving warehouse who also provided photos and confirmation of the location.
I contacted BRT multiple times, opened tickets, provided all the necessary information, and requested redelivery, but the same problem happened again. I was even told delivery would be attempted, only to receive the exact same failed delivery status afterward.
The worst part is the complete lack of effective communication and resolution. A simple delivery that should have taken days turned into a stressful situation lasting over a week, with the risk of losing an item that is now out of stock.
A courier’s job is not only to transport packages, but also to solve delivery issues when they occur. Unfortunately, my experience has been the opposite.
I would strongly recommend improving your customer service and delivery procedures, because customers should not have to fight this hard just to receive their own package.

This isn't a one-off - it's a pattern: unreliable delivery, poor communication, and a support process that doesn't respond even to formal written complaints. I wouldn't trust BRT with anything time-sensitive or perishable. I'm now taking it to the Italian communications authority (AGCOM), since the company itself won't engage.

WOuld give 0 if I could. Packaged lost in a fulfilment center. Call support and thye hung up. What a bunch of clowns

Worst courrier possible. For the 4th time, the BRT courier scheduled to deliver a a package decides he's just not interested and leaves my package at a drop off point saying no one was home to recieve it. As is always the case, someone was home.
And, as always, BRT will just send some sad, bot-generated apology and still continue to offer incredibly bad service.
Their service is so bad they make Poste Italiane look good.

My experience with BRT Bartolini has been extremely disappointing.

A suitcase containing personal belongings, clothing, camping equipment, and travel items was lost during transport and never delivered. The luggage was worth well over one thousand euros and contained essential items for a holiday trip in Italy.

What is most concerning is not only the loss itself but the lack of accountability and effective customer support afterward. Instead of receiving clear information about where the suitcase was or what happened to it, I was left 4 weeks without answer.

Losing a customer's shipment can happen, but what matters is how the situation is managed afterwards. In my case, communication was poor, updates were limited, and the overall experience created unnecessary stress and financial loss.

I entrusted BRT Bartolini with my luggage and it disappeared without any satisfactory resolution. Based on my experience, I would not use this service again and would strongly advise others to consider alternative carriers for valuable items.

I wish I could give it 0. The worst service i have ever experienced in my life. I am waiting for a box more than a months. For just 2 weeks it was in their warehouse for no reason. And now for three days it is saying that the package is out for delivery. I think I won't see the delivery in my life span. Maybe in the next life.

Zero stars for this horrible delivery service.
1. My package is severely overdue.
2. There is no way to speak with customer service.
3. There is no phone number that works.
4. The chatbot is useless.
5. Nobody replies the online forms.
Do yourself a favour and avoid them at all cost.

Update:27/07/26
Parcel is lost.
Original text: 23/07/26
I can align with all the other horrible reviews. I am waiting for my parcel for almost two weeks now. The online calculation predicts two working days for a shipment from Verona, Italy to Berlin, Germany. My parcel now stucks in the Rovereto depot for 9 days, (total shipping time 12 days) no update until now. Customer service is not existing: the service web form requires a zip code of the recipient but does not accept german (recipient) zip codes. Without a zip code, no web form can be sent. Even if you use an italian zip code in the web form, they do not answer. Chat bot is completely useless and eventually sends you to the web form. Telephone service eventually sends you to the web form and is only available in italian language. 0.0 service.
I will never ever order in italy again and rate this company 0* on every platform I can find. The European single market doesn’t work for private customers. What a missed opportunity especially in our times!! Aliexpress, Amazon & friends lead for a reason.

The worse experiment ever In life with a delivery service. One day trying to talk with the customer service. The operator closed the call while I was talking multiples times.

they are holding my package for more than one week. Lie about "noone at home" when i wait.

Appalling lack of service and no one to help. I have been waiting 2 weeks now for my delivery - it should have taken 3 days. The link in the original sms message now does not work, so I have to track on BRT website - there's a long list of repeated info that the delivery is late or failed because address is wrong. THE ADDRESS IS 100% CORRECT. Went on to its website - no help from the bot and no human person to chat with. Horrible. I never chose this courier, I just paid €400 for my goods and they've never arrived.

I wish i could give a 0 review. I bought a gift for a family friend. The courier has said that the address doesn't exist, that's rubbish, why would i put an incorrect address to the home of my mother in law!! A home I visit many times a year and the home i've sent items from the UK with no issues. I do know the problem... the courier doesn't want to go 6km out of his/her way from the autostrada to deliver a parcel, even though the house is on the main road to the town. Terrible company ans so emabarrasing telling my mother in law delivery will be "today" but "today" never arrives

I put a note on my mailbox to make the delivery easier by calling me when he arrives but the deliverer didn't care and went straight to a partner to drop my package.

A waste of time 🤦