Invited
As always, the staff are attentive and friendly and helpful. I have been and bought from numerous Go Outdoors stores and found them all helpful apart from once when I had cause to give a not too good... See more
Company replied
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Invited
A great experience, saved quite a bit of money on my mountain equipment cost with a price match, the sales assistant was absolutely brilliant. Thank you
Company replied
The store is well set out and I could easily find the items I required- a map, a hat and some hiking socks. I was asked if I needed any assistance, but was not pressurised. Staff were helpful. My onl... See more
Company replied
I visited the store to purchase a pair of Rab gloves for an upcoming trip to Iceland. I had tried to purchase them online initially, but had a problem trying to use my membership card plus a gift v... See more
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Company details
About GO Outdoors - Blackburn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months and offers the following great benefits: 1. Our Famous Discount: Save at least 10% off the retail price of everything. 2. Price Guarantee: Show us a cheaper price on any product and we'll beat it by 10%. Find out more. 3. Exclusive Offers: Be the first to shop new product ranges and take advantage of exclusive offers, including early SALE previews.
- Price Guarantee
- We will beat the price of any like for like for product by a further 10%.
Contact info
Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom
- 01254 927992
4.9
Excellent
3K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
Invited
Camping gear excellence
As always, the staff are attentive and friendly and helpful. I have been and bought from numerous Go Outdoors stores and found them all helpful apart from once when I had cause to give a not too good review. On the whole the products are very good and priced reasonably and staff are normally very good.
27 October 2025
Reply from GO Outdoors - Blackburn
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Invited
A great experience
A great experience, saved quite a bit of money on my mountain equipment cost with a price match, the sales assistant was absolutely brilliant. Thank you
26 October 2025
Reply from GO Outdoors - Blackburn
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Invited
Good value and helpful staff
Staff at the Blackburn store are always very helpful and £29 for a lightweight down-filled jacket is excellent value.
25 October 2025
Reply from GO Outdoors - Blackburn
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Invited
Reply from GO Outdoors - Blackburn
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic Service.
I visited the store to purchase a pair of Rab gloves for an upcoming trip to Iceland. I had tried to purchase them online initially, but had a problem trying to use my membership card plus a gift voucher I had been given.
When I went to the till in store to pay, I was served by a lovely, helpful, young lady (Rene?).
She managed to do what needed to be done in a calm, professional manner, and even managed to get me some money off!
The gloves are brilliant. Nice, warm, and waterproof. Exactly what I need for my winter trip. And the customer service I received certainly went above and beyond. Thank you.
6 October 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Invited
cracking store
Nice clean store plenty of stock to look at all stacked well with easy reach of higher up goods, has a clearance section friendly staff
28 September 2025
Reply from GO Outdoors - Blackburn
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Invited
Price quality and helpful young man
30 September 2025
Reply from GO Outdoors - Blackburn
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great experience
Great experience, was helped by Louise who was very friendly, very personable and extremely knowledgeable! Even our 2 dogs loved her! She helped us make a decision without feeling rushed or under pressure to make an immediate decision, just giving us her time & attention aiding us to not only buy 1 pair of shoes but 2, she is a asset to the store, it’s rare to find such great customer service in today’s society.
23 September 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The reel said 45 they charged me 71
24 September 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Invited
Knowledgeable and friendly
The sales assistant was very knowledgeable and friendly
16 September 2025
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Invited
I need a item witch go out doors had…
I need a item witch go out doors had happy days
18 September 2025
Reply from GO Outdoors - Blackburn
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
New waterproof boots - Excellent service
Went in to buy some new waterproof boots. Was served by Louise, who was really knowledge and helpful in finding me the right foot ware. Excellent service.
16 September 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Invited
Recent experience
Last two occasions I’ve been to the store they couldn’t find my address despite giving all my details, having to speak all my address details in front of a queue doesn’t sound secure to me. 😡
12 September 2025
Reply from GO Outdoors - Blackburn
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Invited
Helpful and efficient
11 September 2025
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Invited
Very helpful and knowledgeable chap who…
Very helpful and knowledgeable chap who helped me find some great walking boots.
Absolutely great and very much appreciated that you offer blue light discount.
11 September 2025
Reply from GO Outdoors - Blackburn
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent customer service
I have always found the customer service here as good as it can get. Things have occasionally gone wrong over the years but they have always made it right and more.
9 September 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Ella and Matt amzing helpful
Ella and Matt amzing helpful
I dead so helpful
Thnak u
2 September 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Invited
Reply from GO Outdoors - Blackburn
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Invited
Quick and easy service with plenty of…
Quick and easy service with plenty of good helpful advice and good prices.
26 August 2025
Reply from GO Outdoors - Blackburn
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We baught a tent yesterday and had to…
We baught a tent yesterday and had to bring it back today, the staff/manager were fantastic!
They swapped our out tent and we left happy with the service!
Would 100% recommend this store for any of you’re requirements
Thankyou
25 August 2025
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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