Hello The courier left the package OUTSIDE the entrance to my apartment building while I was home and did not ring my apartment bell or any other contact!! I was surprised to receive email notific... See more
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First couldn't find out the parcel but later found. It was collected by my neighbour. The Delivery Man could be a bit more detailed,like they could write a bit mor detailed where they delivered, or w... See more
Company replied
Ugh. Just ugh. If I can avoid GLS, I generally do. In this case the seller made that choice. Tracking is buggy. With a recent delivery, they delivered package 2/2 to my home and the other to a not-so-... See more
Company replied
**Draft Review of a Science Fiction Movie** **[Title of the Movie]** is a thrilling science fiction film that takes viewers on a journey through space and time. The movie explores [brie... See more
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Company details
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
103K reviews
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I have always some problem with my…
I have always some problem with my package I’m waiting almost 4 weeks for one order that I have make and every time when is possible I try to choose deferent deliver method
7 August 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
I was able to redirect my package
7 August 2026
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
I paid for the 1-day delivery but after…
I paid for the 1-day delivery but after 3 days the package has not arrived, the tracking is not updated, and there's no one to talk to, just an online form to fill.
Worst courier I've ever tried.
7 August 2026
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Not on time as always.
5 August 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
If you have an option, just use another company
Headline: Completely unreliable delivery service – unacceptable level of incompetence
I am left with the impression that this company is run by completely incompetent people. We constantly have issues with deliveries. How is it possible that all other delivery services have a success rate of around 90%, while GLS successfully delivers only a fraction of our parcels—maybe 3 out of 10?
Most of the time, we are at home, yet without even ringing the bell, the parcel gets redirected directly to a parcel shop. The "leave with a neighbor" option doesn't seem to exist at all. This time, we went as far as specifying a drop-off permission (Ablageort) and even installed a Ring intercom system so we could open the building entrance remotely as a backup. Despite all of this, I just received a notification claiming the parcel could not be delivered.
What more information or cooperation does a driver need?
We have already filed multiple complaints with GLS customer service, but the result has been absolute zero. I now actively contact sellers in advance to decline shipping via GLS, but unfortunately, that isn't always an option. Today alone, I successfully received deliveries from Amazon, Hermes, and DHL without any issues. Only the GLS driver failed—I honestly don't know how.
At this point, I refuse to go pick up GLS packages from a parcel shop simply because someone is too lazy to do their job.
5 August 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
This is so far the worst delivery…
This is so far the worst delivery experience I've had in Germany. I've ordered my product via Amazon, got an update from GLS about delivery time (span of 3 days). The GLS courier showed up at my door 1 day earlier. I immediately answered but the courier disappeared in like 6 seconds leaving nothing behind. Then I got an update from GLS that I wasn't available (false) and 2d update, that my package will be delivered next day. No delivery happened next day. I've asked the Amazon seller to investigate and he replied that the package was left in some unknown kiosk based on my preference (false again, since I didn't provided any kiosk delivery).BTW, the Amazon just send me a message that my package will arrive Tomorrow....
4 August 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hallo Paketliebhaber:in 📦,
vielen Dank für dein Feedback – das freut uns sehr! 🙌
Liebe Grüße 💙
Dein GLS Germany Kundenservice
If I could give zero stars I would
If I could give zero stars I would. I haven had 7-8 packages delivered and they have not once delivered it working a respectable time. Over a week and the estimated date is never right. They will never deliver in a weekend for what I assume is laziness from the workers. If I could. It’s criminal that they can be the default deliver for some companies because they are hands down the worst delivery company of all time. A bird thrown in my direction could get my package here faster.
4 August 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
I’m sorry
I’m sorry, but you have too many lazy. You informed me that there is something wrong with the address, but there is not we all know that it’s just because I live on the third floor and they don’t want to go up
4 August 2026
Reply from GLS Germany
Hi 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
incompetent Driver
I have had repeated problems with the local GLS delivery service in my area. The issue is not GLS as a company, but the local franchise responsible for deliveries.
The driver regularly does not ring the doorbell or attempt to deliver the parcel properly. Instead, he simply leaves the package on the ground at the bottom of the seven steps leading to my front door and drives away. Even very small parcels that would easily fit into my mailbox are left on the floor.
This has happened on numerous occasions, and I have already reported it to GLS head office. Unfortunately, nothing has changed.
Customers deserve a delivery service that takes a few extra seconds to ring the bell, place parcels safely, or use the mailbox when possible. Sadly, that has not been my experience with this local GLS franchise.
22 June 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
GLS is the worst company in the world …
GLS is the worst company in the world .from china coming package more faster than this gls in Germany .just imagine I will pay post 9.99€ my package is in Germany coming for 5 days . my order from china coming just for 6 days this is absolutely insane from you gls
3 August 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Extremely long delivery time (not fast…
Extremely long delivery time (not fast like DHL). Non-responsive.
They change the delivery date even without informing you.
31 July 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Worst delivery service
I was at home and no one rang the bell. Instead the GLS courier just decided to drop the package at a Paketshop far away.
This company is really the worst ever!
ZERO TRUST
31 July 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
The GLS customer support is too worst.
The GLS customer support is too bad. I have no idea how you support a customer. Call center persons are always busy and if they receive call but they respond very worst. This is really a shit service of Germany. Worst Worst Worst Worst Worst Worst Worst Worst Worst Worst Worst Worst Worst Worst Worst Service.
31 July 2026
Reply from GLS Germany
Dear parcel lover 📦,
It's great that you're getting in touch with us. ☺ To ensure that your privacy remains protected, we are unfortunately unable to reply directly here.
But don't worry, we have an ingenious solution ready: Just send us an email to service-trustpilot@gls-germany.com.
Please include a short description, your account name, your parcel number and of course your delivery address.
We are full of energy to process your request as quickly as possible - after receiving your e-mail, you will get an answer from us within 36 hours. Only on weekends and public holidays do we take a short break.
Kind regards 💙
Unreliable Delivery Updates and Poor Customer Experience
The delivery time promised to me kept changing, causing me to waste an entire two days waiting for my package.
When a company provides a delivery time to a customer, it should at least make a reasonable effort to keep that promise. However, the estimated delivery schedule kept changing repeatedly. In the morning, it indicated that the package would be delivered shortly. Shortly afterward, it was changed to a delivery window between 12:30 PM and 1:30 PM. Later, when I checked again, it had been changed once more to delivery after 7:54 PM.
Providing delivery information that changes constantly like this is, from a customer’s perspective, almost meaningless. It creates inconvenience, frustration, and a complete lack of trust in the service.
Having to keep my entire schedule open for two days just to wait for a delivery shows a complete lack of consideration for the customer. This has been one of the worst delivery service experiences I have ever had.
29 July 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Very bad
I gave you the right to place the parcel in front of my door and you ignored it!!!
29 July 2026
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Poor contactability and communication
Poor contactability, package stuck in a GLS depot in Braunsweig for more than a week now while the tracking report on their website still says 'delivery date expected' on a day that already passed 7 days ago. Still no idea when my package will arrive: tomorrow, next week, next year? Will it arrive at all? Hopeless and unprofessional! Probably the worst amongst all courier services although the others are not great.
29 July 2026
Unprompted review
Reply from GLS Germany
Hello 📦,
It’s great to hear from you. 😊 To protect your privacy, we’re unfortunately unable to reply to you directly here.
If your enquiry relates to a delivery within GLS Germany, please contact our colleagues by email at service-trustpilot@gls-germany.com. If you live in the Netherlands, please contact our colleagues at GLS Netherlands by email at https://gls-group.eu/NL/nl/contact
Please describe your situation again and don’t forget to include your account name, the parcel number and the full delivery address. 📧
Warm regards from Germany. 💙
Packet stored 7 days in parcel centre
Packet stored 7 days in parcel centre. No attempt to deliver. What is the problem. Firms like this must close down.I will now only order online when delivery is by DHL. If the seller won't use DH,then there's no sale. No stars must be an option on Trustpilot, 1 star is 100% wrong.
27 July 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
Very poor service
Very poor service. I paid for home delivery, but my parcel was left at a GLS parcel shop instead of being delivered to my address. No proper delivery attempt was made, and I had to drive 24 minutes (12 minutes each way) just to collect a parcel that I had already paid to have delivered to my home.
This completely defeats the purpose of paying for home delivery. If I wanted to collect my parcel from a pickup shop, I would have chosen that option in the first place. Customers should receive the service they paid for, not be forced to spend extra time and fuel collecting their own parcels.
I will think twice before using GLS again and cannot recommend this service based on my experience. ⭐
25 July 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
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