Put my very heavy, 600 euro mattress in front of the entrance downstairs. Blocking the path of anyone walking into the building, and, because the GLS website's tracking is broken, it stood there for h... See more
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See what reviewers are saying
They delivered my package from Poland to Germany swiftly. Though the package was heavy, the driver helped in carrying it. Driver was very fast too on delivery day. Well done GLS.
Company replied
I saw a big difference the last one or two years. First was the worst courier. But now I could say that it is one of the two best couriers.
Company replied
Yesterday I was home, no one ring my bell , then deliver was successfully to unknow name after follow up - i found out you didint deliver it at all today i recieved my package i did ask everyo... See more
Company replied
Company details
- Courier and Delivery Service
- also in
- Courier Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
Du willst einfach schnell etwas verschicken? Dann bist du bei GLS genau richtig. Egal ob du privat versendest oder geschäftlich – wir sorgen dafür, dass dein Paket schnell und zuverlässig ankommt. Mit kurzen Laufzeiten, vielen Abgabestellen und einem klaren Ablauf läuft dein Versand stressfrei und unkompliziert. Einfach abgeben, fertig. Wir kümmern uns drum.
Wir liefern, worauf es ankommt.
Written by the company
- Es ist nie nur ein Paket.
- In jedem Paket steckt eine Geschichte. Eine Geschichte voller Träume, Ziele und Hoffnungen. Deshalb liefern wir bei GLS nicht einfach nur von A nach B – wir liefern von Mensch zu Mensch. Wenn es um die Lieferung geht, sehen wir die Dinge eben anders.
Päckchen & Pakete national und international versenden.
klimaneutral, papierlos & günstig
Das Muttertagsgeschenk muss noch morgen ankommen?
Dann ist GLS die richtige Wahl – denn wenn’s eilt, zählt jede Stunde.
Als einziger Paketdienst in Deutschland liefern wir in der Regel schon am nächsten Werktag, selbst bei Paketen bis 40 kg. Und das nicht nur schnell, sondern dank dem besten europäischen Netzwerk mit 21 eigenen Landesgesellschaften auch klimaneutral und zuverlässig.
Mit unseren zahlreichen PaketShops und PaketStationen bist du fast überall in Deutschland nur wenige Schritte vom nächsten Abgabeort entfernt. Ab 3,29 € kannst du dein Paket ganz bequem versenden – schnell, einfach und genau dann, wenn es darauf ankommt.
Contact info
GLS Germany-Straße 1 - 7, 36286 , Neuenstein, Germany
- service-trustpilot@gls-germany.com
- www.gls-pakete.de
3.0
Average
111K reviews
Asks customers to review
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One package in the delivery is missing
One package in the delivery is missing. Kindly check with the driver if he has it.
21 October 2026
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
um deine Privatsphäre zu schützen, können wir dir leider nicht direkt hier antworten. Aber keine Panik, wir sind fest dazu entschlossen, dir optimal weiterzuhelfen oder dein Verbesserungspotential aufzunehmen!
Schicke uns einfach eine E-Mail an service-trustpilot@gls-germany.com.
Erläutere uns nochmal kurz deine Situation und vergiss bitte nicht, uns deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und deine Postleitzahl mitzuteilen.
Wir nehmen dein Anliegen mit voller Ernsthaftigkeit in Angriff und werden es umgehend bearbeiten, sobald wir die benötigten Informationen per E-Mail erhalten haben. Du wirst eine Antwort innerhalb von 36 Stunden von uns erhalten. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause. 🥰
Danke für dein Verständnis und deine Mithilfe!
Liebe Grüße 💙
Dein GLS Germany Kundenservice
poor servise even you are at delivery…
poor servise even you are at delivery place they do not deliver, put note on system and mention not able to deliver nobody there even it is a workplace.
I dont know how they pick the employes?
20 October 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Terrible Delivery Service and Absolutely Useless Customer Support – 1 Star
One of the worst delivery experiences I have ever had!
I was home the entire day waiting for a very heavy package. Instead of delivering it to my address, GLS simply marked the delivery as unsuccessful and sent the package to a parcel shop. Nobody rang my doorbell or even tried to deliver it.
I have contacted GLS multiple times over the past 7–8 days, but still no solution. Their AI customer service is completely useless. It cannot even recognize my tracking number after countless attempts. Reaching a real person is extremely difficult, and even when I managed to get through, nobody was helpful.
The package is very heavy, and I cannot easily carry it home from the parcel shop. I paid for home delivery, not for the trouble of collecting it myself!
After more than a week, I am still waiting for a solution. Absolutely terrible service, zero accountability, and no customer support.
I would strongly recommend avoiding GLS whenever possible.
18 October 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Absolute rubbish for a delivery…
Absolute rubbish for a delivery service. Not even worth the one star!
16 October 2026
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
wir freuen uns, dass du den Weg zu uns gefunden hast. Um sicherzustellen, dass deine Daten bestens geschützt sind, können wir leider nicht direkt hier antworten. Aber keine Sorge, wir haben eine geniale Lösung für dich: sende uns einfach eine E-Mail mit deinem Anliegen oder deinem Verbesserungspotential an service-trustpilot@gls-germany.com.
Vergiss nicht, uns deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und deine Postleitzahl mitzuteilen.
Wir setzen alles daran, deine Anliegen mit voller Power zu bearbeiten. Sobald wir deine Informationen per E-Mail erhalten haben, werden wir uns innerhalb von 36 Stunden mit dir in Verbindung setzen. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause.
Danke, dass du unsere Datenschutzmaßnahmen verstehst und unterstützt!
Liebe Grüße 💙
Dein GLS Germany Kundenservice
🥰❤️❤️❤️❤️sehr gut
16 October 2026
Reply from GLS Germany
Hi Paketliebhaber:in 📦,
wir sind von Kopf bis Fuß auf Pakete eingestellt. 😉 Es freut uns daher enorm, dass wir dich glücklich machen konnten. Herzlichen Dank für deine Bewertung.
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Top!!!!!!!!!
15 October 2026
Reply from GLS Germany
Hi Paketliebhaber:in 📦,
wir sind von Kopf bis Fuß auf Pakete eingestellt. 😉 Es freut uns daher enorm, dass wir dich glücklich machen konnten. Herzlichen Dank für deine Bewertung.
Liebe Grüße 💙
Dein GLS Germany Kundenservice
I have been waiting for my package for…
I have been waiting for my package for two weeks. Its current location and status are unknown, and it has not been returned to the sender. I kindly ask you to investigate this matter as soon as possible. Furthermore, there is no phone number available where I can speak to a real person. This has been the worst postal service experience I have ever had.
If you tell me the carrier (DHL, Hermes, DPD, etc.) and your tracking number, I can add them and also write a German version.
15 October 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
I still havent my parcel and your app
I still havent my parcel and your app
does not work.
13 October 2026
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Highly recommend
Ordered things from Temu. Delivery was fast and all goods are okay. Highly recommend this delivery company
13 October 2026
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
GLS Delivered My Parcel to the Wrong Address and Then Lost It – Terrible Customer Service
GLS delivered my parcel to the wrong address. After sending numerous emails and repeatedly trying to get an explanation, I eventually learned that my parcel had been lost.
The parcel contained books and stationery worth at least €2,000. Many of these books were collected over the past 15 years and have significant personal value to me. My case was forwarded to the claims department, where I was told that the maximum compensation was €750.
GLS then sent me forms requiring invoices, receipts, or PayPal screenshots to prove the value of the lost items. How can a company reasonably expect someone to have receipts for every single book and stationery item collected over 15 years? Despite losing my belongings, GLS has placed the burden of proving their value entirely on me and imposed a deadline to submit this documentation if I want to receive any compensation.
I have emailed them repeatedly to ask for clarification, but nobody responds. The contact person named on the forms is unavailable, while customer service refuses to help because they supposedly deal only with deliveries. So, the claims department does not respond, the designated contact person is unreachable, and customer service refuses to take responsibility. Who, exactly, is a customer supposed to turn to?
What makes this even worse is that GLS has also lost another one of my parcels. This is no longer just an isolated inconvenience; it raises serious concerns about the company's handling of customers' belongings and its complaint resolution process.
I find this entire experience unacceptable. A company that loses customers' property should take responsibility, communicate transparently, and provide a reasonable process for resolving claims—not leave customers chasing unanswered emails and struggling to navigate an inaccessible claims department.
I strongly advise others to think twice before using GLS. Based on my experience, I cannot recommend this parcel service. I hope GLS takes this complaint seriously, improves its customer service, and provides a fair resolution for the belongings it has lost.
12 August 2026
Unprompted review
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
GLS - Unreliable and dishonest service
There a quite a few options for courier services in Germany, but only GLS has repeatedly failed to deliver my packages. In most cases they just send a notification that the delivery was unsuccessful, even though I am home and my doorbell works. The notification goes on to say that they have left a note in my letterbox, however, in all cases there was no note and once or twice the note was empty. Customer service is non-existent. I have tried to reach out to them on every occasion but have never received a single reply. And, the best part is that this issue has been happening in two distinctive addresses I have lived-in for the past 5 years.
GLS, get your act together. You are being paid to provide a service, and when you fail you are not giving anything back. This is unfair.
12 October 2026
Unprompted review
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
es ist großartig, dass du dich bei uns meldest. ☺ Um sicherzustellen, dass deine Privatsphäre geschützt bleibt, können wir leider nicht direkt hier antworten. Doch keine Sorge, wir haben eine geniale Lösung parat: Schick uns einfach eine E-Mail an: service-trustpilot@gls-germany.com.
Teile uns neben einer kurzen Beschreibung bitte auch deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und natürlich deine Postleitzahl mit.
Wir sind voller Energie und Tatendrang, um deine Anliegen so schnell wie möglich zu bearbeiten – nach Erhalt deiner E-Mail bekommst du innerhalb von 36 Stunden eine Antwort von uns. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause.
Liebe Grüße 💙
Dein GLS Germany Kundenservice
No attempt to deliver to my home … as usual With GLS in Munich
My package was supposed to be delivered this afternoon. I tracked it throughout the day and stayed home the entire day to receive it. Then I received an email saying it could not be delivered and would be delivered to a pick up station. This happens each time with GLS. Terrible customer service. Why even pretend you make home deliveries is my biggest question?
8 October 2026
Unprompted review
Reply from GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙
Reply from GLS Germany
Hi 📦,
To protect your privacy, we unfortunately can't answer you directly here. But don't panic, we are totally determined to help you in the best possible way or to take up your potential for improvement!
Simply send us an e-mail to service-trustpilot@gls-germany.com.
Briefly explain your situation again and please don't forget to tell us your account name, the parcel number and your delivery address.
We take your request seriously and will deal with it as soon as we have received the necessary information by e-mail. You will get a reply from us within 36 hours. Only on weekends and public holidays do we take a short break.
Thank you for your understanding and support!
Kind regards 💙
Reply from GLS Germany
Hi Paketliebhaber:in 📦,
wir sind von Kopf bis Fuß auf Pakete eingestellt. 😉 Es freut uns daher enorm, dass wir dich glücklich machen konnten. Herzlichen Dank für deine Bewertung.
Liebe Grüße 💙
Dein GLS Germany Kundenservice
This company ALWAYS LIES, ALWAYS LATE or simply does NOT DELIVER!…
This company is ALWAYS LATE or simply DOES NOT DELIVER!!!! They're employees constantly LIE about being at my residence, when I am actually home waiting on the parcel, they say no one was home. Didn't leave a notification & we have established procedures in this building, IF some1 is not home, another neighbor takes the parcel for you.
GLS Mngt & employees LIE,LIE,LIE & one can only guess it's part of their corporate culture.
I have asked ALL companies, I have business dealing with, to avoid GLS when shipping parcels to me.
YOU'VE NEEN WARNED.
6 October 2026
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
um deine Privatsphäre zu schützen, können wir dir leider nicht direkt hier antworten. Aber keine Panik, wir sind fest dazu entschlossen, dir optimal weiterzuhelfen oder dein Verbesserungspotential aufzunehmen!
Schicke uns einfach eine E-Mail an service-trustpilot@gls-germany.com.
Erläutere uns nochmal kurz deine Situation und vergiss bitte nicht, uns deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und deine Postleitzahl mitzuteilen.
Wir nehmen dein Anliegen mit voller Ernsthaftigkeit in Angriff und werden es umgehend bearbeiten, sobald wir die benötigten Informationen per E-Mail erhalten haben. Du wirst eine Antwort innerhalb von 36 Stunden von uns erhalten. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause. 🥰
Danke für dein Verständnis und deine Mithilfe!
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Delivery Instructions Ignored – Failed Attempt
I provided instructions on where to leave my parcel, but your delivery partner failed to drop it off there. Now, the portal shows that the delivery attempt was unsuccessful, and I am being told I have to wait to receive my package. Could you please check on this?
6 October 2026
Reply from GLS Germany
Hey Paketliebhaber:in 📦,
um deine Privatsphäre zu schützen, können wir dir leider nicht direkt hier antworten. Aber keine Panik, wir sind fest dazu entschlossen, dir optimal weiterzuhelfen oder dein Verbesserungspotential aufzunehmen!
Schicke uns einfach eine E-Mail an service-trustpilot@gls-germany.com.
Erläutere uns nochmal kurz deine Situation und vergiss bitte nicht, uns deinen Account-Namen, mit welchem du auf Trustpilot aktiv bist, deine Paketnummer und deine Postleitzahl mitzuteilen.
Wir nehmen dein Anliegen mit voller Ernsthaftigkeit in Angriff und werden es umgehend bearbeiten, sobald wir die benötigten Informationen per E-Mail erhalten haben. Du wirst eine Antwort innerhalb von 36 Stunden von uns erhalten. Einzig und allein an Wochenenden und an Feiertagen gönnen wir uns eine kleine Pause. 🥰
Danke für dein Verständnis und deine Mithilfe!
Liebe Grüße 💙
Dein GLS Germany Kundenservice
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
very simple and straightforward
very simple and straightforward.
and always on time.
Great service thanks.
6 October 2026
Reply from GLS Germany
Hi Parcel Lover,
We are delighted that you are satisfied with the delivery of your parcel. 💙
We will do everything we can to completely delight you next time and achieve the 5 stars! 🤗
Sending warm greetings. 📦
Reply from GLS Germany
Hello Parcel Lover,
Every parcel is a special parcel. Thank you for your 5 stars.
Sending warm greetings. 💙
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