GLS EUROPE Reviews 

Absolutely disappointing service and, in my opinion, completely unacceptable.

I have been waiting for my parcels for around 10 days, and the delivery keeps being postponed. What makes the situation even more frustrating is that the tracking shows that the shipment has already arrived at the local GLS depot in Bari, yet the delivery continues to be delayed without any clear explanation.

I understand that delays can sometimes happen, but waiting 10 days for a delivery and seeing the estimated delivery date pushed back day after day is a completely different matter. Customers pay for a delivery service and should at least be able to expect clear information, reliable tracking updates and, most importantly, reasonable delivery times.

It is extremely frustrating to constantly check the tracking without knowing when the parcel will actually arrive. If there are logistical problems or delays, it would be much more professional to communicate this clearly instead of repeatedly postponing the delivery.

Overall, a terrible experience. In my opinion, GLS has shown a very poor and unprofessional approach to handling the shipment and very little consideration for the customer.

I sincerely hope my parcel is finally delivered soon.

I have used several times the services ordered via Ecoparcel. Last experience overwrote the previous better ones: GLS supposed to deliver my package that failed 3 times (and I was at home at all occasions). Then simply delivered it to a parcel collection place, half an hour from my place. I have no car , I am fairly new in the country and I have an 18 kg package to pick up. Ecoparcel ‘s AI bot was quick to answer , Gls costumer service as well, but was completely useless. Never again.

Worst company i’ve ever seen. Internationally they are not good at all, i ordered a figure, they told me my package was deteriorated, then next day i get a box with a hole the size of a finger and same with the plic in which the figure was supposed to be in. All i ended up receiving was greek newspaper and the guy i ordered from had 367 5 star reviews with pictures and everything of how they received their package so i dont know for sure but i doubt it was him. Delivery guy was suspicious too.
I put an alarm this early and i forced myself to stay awake just to have the pleasure of opening and empty package and feeling robbed. -10/10, wouldn’t recommend it to no one. Update i just talked with the seller and he says that the box i got is not the box he sent it in and even showed me. They were different, which means the whole box was deteriorated story is exactly a story and someone at gls was desperate enough to steal a lego minifigure…well done lads, keep it up 👍 Never order from them, especially in Romania, choose Sameday or Fan Courier they are much more professional and dont steal.

It's a black hole. Parcels go missing in GLS Spain. I ordered two bedside table lamps the same day, the same shop, they delivered one, the other one disappeared in their system, and the seller had to send a new one, but I had to wait a full extra month...

Customer service can’t be reached and delivery ALWAYS goes horrible.

It is unacceptable for a company such as the dutch GLS to have such a horrible and vile customer service in Romania, I am talking about my experience with Ioana, customer service representative from GLS Romania. I contacted them via email and asked for their help nicely, sent over all details regarding a Vinted parcel that appeared as untracked due to their faulty system, and was instantly floored by the indifferent and swift replies of hers, stating that the parcel can’t be tracked, something that I too had stated in my emails as well, and which is why I turned to customer service as well. It’s unacceptable for them to give replies that are meant to shake off customers, it makes the company look like it’s being run by a bunch of six year olds. Also, she was repeatedly attempting to shift the blame, telling me to contact Vinted - which I had anyway - as if it was Vinted’s fault that the GLS tracking wasn’t working for days. There was 0 accountability or apologies on the customer support’s part, along with a “not my problem” attitude, no mention whatsoever of the fact that their lockers or system wasn’t working for days for whatever reason. I will avoid this company for life, I asked for help nicely and their support wasted my time and made fun of me.

GLS Croatia is great delivery service. Every package was delivered correctly, on time,

This courier company is just horrendous
Have been waiting on a package for over a week,impossible to contact and there tracking portal is not fit for purpose

I paid for home delivery and i got a delivery idk where and i need to come with id , what is this bullshit?

Worst shipper ever.
I gladly pay extra to avoid.
Package not delivered to pick up point, i checked several times, while gls keeps sending non-info and takes zero responsibility.

I have been told my package is ready for pickup.
But no information on where that is and zero customer service.
Shockingly poor!

The worst shipping company. They should be closed by now with their terrible service.

I’m from Maribor, and I can’t believe that somebody still use servise of GLS in Slovenia- Maribor… almost 10 deliveries in last 7 months and never delivered on proposed time they sent me… I needed to go somewhere on the streets to catch my products as kurir is drinking the beer in caffe… beside that he started to lie that I was not at home….The worse company I have ever met… Pure unprofessionals!!!!

GLS is a terrible company if shipping internationally. Two packages from Poland to Romania that ended up getting stuck in a loop of going to local depot -> main depot -> local depot -> main depot until eventually they just gave up and returned them to sender! They had no delivery attempts and the shipping address was a parcel locker. Makes me think they actually lost them and this was a sort of cover up. Never again!! AVOID GLS LIKE THE PLAGUE!!

Terrible service. I am active on vinted and and have to send packages through GLS very often since people seem to always choose it. This whole week they had a problem with their lockers, and because of that problem, I wasn’t able to send any packages. I tried calling the number on the locker several times and no one picked up once.

1. Client service does not answer.
2. My package got blocked in a locker due to company problems and there is not way to resolve the issue since nobody is answering phone neither reacts to messages.

This has been one of the most frustrating delivery experiences I have ever had.
My parcel was delayed and the delivery date was pushed back to August 25, 2026. No proper explanation was provided. When I tried to contact GLS to find out what was actually happening, their contact form simply returned “Request failed with status code 500.”
So I emailed them instead. Nothing. No response.
I tried again. Still nothing.
Think about that for a moment: GLS delays your parcel, gives you no meaningful explanation, provides a contact form that does not even work, and then ignores your emails when you try to get an answer.
This is not merely a late delivery. This is an absolute failure of customer service from start to finish.
I should not have to chase a courier company repeatedly just to find out where my own parcel is. If something goes wrong with a delivery, the bare minimum is to communicate with the customer and take responsibility for the situation. GLS has managed to fail at both.
After this experience, I would actively avoid GLS whenever another delivery option is available. There are plenty of courier companies out there, and I see absolutely no reason to choose one that makes it this difficult to get a basic answer about a delayed parcel.
If you are choosing a courier, seriously consider using someone else. A company that cannot deliver on time and cannot even provide a functioning way to contact customer service should not be trusted with your deliveries.

2 orders from 2 different online shops , both mis-delivered by GLS. Now I have to complain to 2 different shops. Each time it’s the same mess with these idiots. Last straw for me.
I will not use any online shop that uses this carrier again.

they simply dont care about clients..
my delivery was returned without any attempt to delivery me..