Chronopost Reviews 

Sent a letter for 66 euros, from France to Switzerland. Should have been 24-48 Hrs. Arrived a week later. tried to call multiple times. Waited 20 min each time, onece the just hung up. O helpfull, they keep saying different department.... TERRIBLE! send it with regular mail it will be faster!

I have 2 orders pending for a month now . It is received by chronopost and that is the problem that I can't blame the seller. I called and messaged the chronopost team but all I get is this stupid Ai that repeats the same thing again and again and never let me talk to a real assistant
This is very bad service 😒

Worthwhile company with excellent attitude and speed of delivery.

we have 3 deliveries sat in Pau office for the past 5 days , notified of delivery 3 times nothing ever arrived. They now say the cartons are damaged...... and???? why dont they get in touch and explain......

Very fast delivery service

Email notification that my parcel would be delivered 16/7...my wife stayed in all day, it did not arrive!
A new email came on 17/7 saying it would be delivered between 1540hrs & 1640hrs. It did not arrive !!! It did however finally arrive later today. The story does not end there though. The driver reversed his heavy vehicle on my driveway to turn around despite there being a limited weight sign to protect drains etc.
He bend two of the drains and drove off !

From placing the order online, to pick up at the delivery point was incredibly quick. Excellent service.

Communication au top rien à dire. Colis en retrait pickup à la poste retrait très rapide et simple.

I am extremely disappointed with this delivery experience. The delivery took far too long from the moment I placed my order, and trying to get help when there was a problem was incredibly frustrating. It was very difficult to reach customer service and get a clear answer.

My parcel was supposed to arrive today because it is a birthday gift for my husband, and we are travelling abroad tomorrow. I stayed home all day waiting and expecting the delivery. The tracking showed a failed delivery, even though I never heard a knock or received any attempt to contact me. Later, I was told the driver had taken a picture of my home, but I still did not receive the parcel.

I contacted DPD to try to find a solution and even offered to go and collect the parcel myself from the depot. They refused collection and also refused to arrange delivery on the same day, leaving me with no option.

This has been a very stressful and disappointing experience. I only wanted to make sure my husband received his gift on time, but the poor communication, long delivery time, and lack of support completely ruined that plan.

I expected much better service and customer care.

The best delivery company in Deauville, France! I sometimes have trouble finding the code since my French is not the best and they send it by sms or email depending where you buy.. and the delivery guy is so helpful and friendly.. he is the best!

I ordered a product at Darty on 01.07. It was collected by Chronopost on 02.07. and the first expected delivery date was on 03.07. Nothing happened. On 06.07. after my intervention on their hotline they promised to deliver my parcel on 07.07. Nothing happened again. On 08.07. they chenge the status to "your parcel is in delivery and will delivered today: on 08.07". Since then, the status remained the same, just the date has changed to 9th, 10th, 11th, 12th and finally 13th. I called them several times and the answer was always "we will call you back in 2 hours". They never did. Useless. Avoid if you can.

Laisse moi re chanter, d'aller te faire Ecul...

They lied and told us the code was wrong and couldn't be verified at the door. I deliberately stayed home during the Hour delivery slot to receive said parcel. Door open as it was a hot day. Nobody came, parcel due time was 1330-1430, I called at 1500 only to be told this lye. The person in the office apologised. They rely upon it being a package and complaints have to be initiated by the sender..eg Amazon.

Le point relais très performant tant au niveau de l'accueil que de la rapidité

Lieu de retrait facilement accessible et pas de pb de parking.
Personnel fort sympathique

On vous donne des instruction vous ne respecter JAMAIS les instruction de livraison au bout d'un moment c'est bon des incapable.

My handicapped mom was supposed to receive her package today. The number they have on file to contact her for the delivery was the wrong number not at all the one that was given at the time of the order. It is the second time that we are dealing with their service in in a year and we are running in the same scenario. They don’t bother to step down their truck to ring the doorbell and talk to the client directly.

And once the package is redirected to a pickup center, it is too late to request a home delivery service.

Now I have to scramble my brain to find a solution for my mom to get the package picked up where she lives in South of France, from the US.

Fantastic on time delivery thank you. And well informed of the status during the 2 days.

Efficace, rapide et communication efficace