Chronopost Reviews 

Terrible. I ordered a package through Vestiaire, it was supposed to get delivered to Poland. I didn’t receive any updates, went to check it myself, turns out the recipient didn’t show up somewhere in France, only had 24h to collect the parcel, and so it is getting returned! After that, I suddenly get an email that it’s ready to collect at my pickup point in Poland, with no codes whatsoever, and it didn’t match what the tracking said. Overall, very weird and incompetent.

Instead of delivering my parcel to my home address they delivered it to a relais 8 km away. There is a Chronopost relais 1.2km from my house.

I chose a pickup point 200 m from my home. They delivered to another pickup point 10 km away. There are plenty of other pickup points within 2 km from my home.
I don't have time to travel 10 km away to pick up this order.

placed an order to be delivered to a pick up point near my home, received a message that it is ready for collection (13 kilometres away). changed delivery place but the original pick up point was not available in their website.
received an email September 1st that the parcel will be ready for collection on the 2nd and that an email will be sent with the code.
today is the 4th and no email has arrived.
extremely unprofessional

Delivered on time, good communication

I sent a simple letter by express post within the EU for an exorbitant cost of €60 to be delivered in 1 day. Fast forward 5 days (2 weekend days). The sender has no record of receiving it. The tracker system says it's delivered but in the comments it is awaiting delivery instructions from me! I have no way of communicating with them - no email, no text, no messenger app, nothing. The bot simply tells me to contact customer service but be aware they are overwhelmed with calls at the moment. Of course. they do not provide an English service either. My email address is clearly on the shipping document which they have not bothered to use.
This is an appalling and expensive service. Avoid at all costs particularly if the matter is urgent, which of course mine was.

literally one of the worst shipping companies ever created. Tracking system terrible, delivery reliability terrible. When Fedex their relay shipper lost the package they failed to follow up, attempt to find the package, and reimbursed nothing. You'd be better off buying a poney and shipping with flying the plane.

Unreadable tracking system, they don't update where the package has reached. The international client service is only available on messages on X and Facebook and they are not active to respond. The calls are answered by a bot speaking only French .

Delivered my package to a pickup point that permanently closed that same day due to bankruptcy. Subsequently, there was no update or follow-up, and Chronopost proved unreachable. Completely inadequate service. Avoid.

ANOTHER incapable delivery driver!!!
Waited for my package this morning, I heard them driving off through the tooting of their horn(really loudly). Went to my letter box - empty!!
So, they couldn't be bothered to get out & knock on my door NOR could they be bothered opening my letter box & leaving the package there!!!!
WHY are these idiots employed by Chronopost?????
Useless!!!!

After they lost my package last week, now my second package of the same order which the selling company sent me to replace the lost package, appears to have been damaged while being delayed (again) and treated in the Chronopost agency. So my second package is damaged, and after trying all day to contact Chronopost by telephone or by Internet, the only answer I got was: we are busy, try later.
So, the only thing that I can do is to write a review and make again a complain to the seller.

far the worst shipping ever. slow. complicated tracking. cant even understand how to track it since its in 3-4 different companies. always a problem when i see someone ship with this i avoid it like the plague

I ordered a book from eBay. It is French and it was cheap. I just didn’t understand if it was coming from France or it was a British company selling a French book.
I was informed that the delivery company - Chronopost had tried but failed to deliver. Even a photo of my door. I thought that was it - no book!
The following day a delivery man delivered it with a smile. I couldn’t be more surprised and delighted. The book is in excellent condition for a second hand book.
What an excellent service. Thank you.

Worst company ever. Don t trust them, Don t sent with them, they would either lost your parcel, lost your money and no one ever answers your calls. If I could I would give -1 stars to the review

Bad delivey ever .. they dont deliver to my adress and expect i take the bus 1 hourer to there and 1 hourer back . Dont take this delivery guys !

Look to the social media of them, its full of problems and packets thats lost , they take the delivery money and leave u without packet , we should take action

Not the first time this happens - it's more regular than not.

Waiting at home all day for an urgently needed spare part for the farm. No show by Chronopost despite the SMS with the timing.

Instead a note that the parcel could not be delivered as we weren't there. JUST STOP LYING!

Chronopost is a terrible slow and unreliable service. They promise a 24h delivery, but cannot deliver within 3 days !!!! I paid 51€ for a 100 grams package to be delivered in 1 day!!! A foolish price for a delivery that finally took them 3 days or more!
Never do use Chronopost, but try DPD or DHL.

Horrible experience at every level. Not only it was complicated to find where to send the parcel from, but they didn't even deliver it on time. I paid for the highest tier for an urgent parcel that had to arrive the next day. It didn't. It also didn't arrive the day after that. In the end it arrives 5 days later, slower than a regular parcel.

No apologies or explanation from the service. Then to get my money back it's nearly impossible, you have to call them, wait for 30 min and the connection might be cut along the way. No other way, no email, no form, you have to call them.

I will never ever use them again, worse company I ever had to deal with.

I called their helpline because my package is stuck for 2 weeks in one place. I can luckily speak a little French, enough to get through to someone from client service. If you don’t speak french it will be really hard to get through. The lady on the phone told me she couldn’t speak English, I asked her in French to connect me to a colleague from the international client service. Then she proceeded to tell me that I have to ask for an English speaker. There is no option to do so since she is first person I get to talk with. Another colleague forwarded me the same morning to an English speaker so I know they can. This person just didn’t want to help me and hung up on me, even though until the end the whole conversation was in French. She didn’t give me an option to explain in French either. It is a shame big companies use this as a delivery service since it is completely inaccessible for non-French speakers. I hope I won’t have to use this postal company ever again.