GLS EUROPE Reviews 

A complete and utter disaster. My packet sat awaiting pickup for 4 days after clearing customs in Mainz. It took a further three days to be delivered in Netherlands. Any other courier would have picked it up immediately after customs clearance and have it delivered the next day

I used the automatically filled locker address, which I have successfully used many times before, but this time I was told the address was incorrect. I had no choice but to change it to my home address. The email stated that the delivery would arrive between 13:00 and 15:00, so I stayed home and waited the whole time, but nobody came.

I can't give a zero so had to give a 1 star.
Listen...AVOID any business that uses GLS. They are THE worst parcel delivery company out there. Can't be trusted, customer service diabolical, and may leave you waiting weeks, and thats even if you actually receive the delivery.

No delivery arrived, on the last day of delivery window they updated tracking to say we weren’t in at a time when we were sat in our lounge with a view of the front door. Why a company like Tesco would use them is crazy.

Le zéro serait de rigueur . Livraison kormalement chez moi et a 4 reprises pour 4 commandes chez le meme fournisseur par Amazon on le dépose en point relai. Cest tellement plus facile . Plus feignant que ce service ce nest pas possible ! Honteux !

No update for 5 days and they got the package 5 days ago. This is bullshit and now i believe they just took it for themselves

It is a scam. Don’t trust this courier or farmacia Portugal

the worst delivery service - and more expensive than better couriers out there. NO UPDATE ON SHIPPING for nearly a week- you’d think the package was coming from CHINA, that’s how long it’s taken!! Not to mention the package did not move from the shipping location for the first 5 days … absolute nightmare never order anything with GLS

If you are expecting a package from GLS in Portugal, prepare to become a full-time detective, because they will absolutely not deliver it to you.

My package has been rotting in their "final parcel center" for days. This seems to be their favorite euphemism for "we threw your box into a dark corner and have no intention of touching it again."

Like thousands of other hijacked customers on here, I am trapped in their classic loop of deception:

The Phantom Attempt: The tracking status sits unchanged for days until they inevitably claim "recipient not at home" or "address incorrect." This is a blatant, systemic lie. I have been home the entire time. Nobody rang the bell. Nobody called. The driver simply couldn't be bothered to exit the van.

The Automated Silence: Trying to contact customer service is a psychological experiment. Their local Portuguese phone line (+351 219 667 100) either rings out eternally or disconnects you. Emails go into a void. They don’t reply to messages because they simply do not care.

It is completely unacceptable that merchants keep hiring this company. GLS does not provide a delivery service; they provide an expensive scavenger hunt where you pay them to hold your property hostage.

Avoid at all costs. If an online store only offers GLS shipping, shop somewhere else.

Just when i thought Evri was the worst delivery service out there and then GLS pops up. They've had my item for over 2 weeks with no update to the tracking. Zero response to the online form submission when trying to contact them. Clearly these should not be in operation and now i'm without my item which should have been delivered ages ago.

Worst company on the entire continent. They don’t even attempt to deliver the package, they simply send it straight to a pickup point without trying to reach the recipient first.

The service provided by GLS is absolutely shameful. I received an official email notification guaranteeing that my package (Tracking: 1301442875) would be delivered today, 03/06/2026, to a ParcelShop in Portugal. I trusted this information and organized my entire day around it, as this is an urgent auto part for an immobilized vehicle.

Today, when checking the international tracking, I discovered that the package was actually still stuck in Madrid in the early hours of the promised delivery day. GLS explicitly lied to the customer in the delivery forecast email. To make matters worse, tomorrow is a public holiday in Portugal, meaning that due to your logistical incompetence, my car will remain forcedly immobilized for several more days. Complete lack of professionalism.

Avoid, this is a scammer delivery company,,
They called me today and i said if they could put in my box but when i arrived its not there, they steal like this, the delivery driver is not honest and they will fake calling you and if you agree or tell them to leave it there as you are arriving soon, they dont leave it and they just took your package, I’m calling the number that the driver used but he didn’t answer me, it’s the first time happening to me and i hope i wouldn’t encounter this delivery company in the future

What can I say for this company?

x3 times tried to deliver items from my home country to my current address and all 3 times something went wrong. 1st time parcel lost for days, randomly found by a guy as it was delivered to his place and he was kind enough to contact me that he has my parcel. 2nd time parcel lost, couldn't located and 2 weeks later randomly appeared in Germany. 3rd time my parcel was damaged on transit (FYI: the parcel was robust made out of solid wood) and magically nobody could figure out where are the items of the parcel.

I would argue that mistakes do happen and it's absolutely understandable, by 3 out 3 isn't just a coincidence. Other people I know had several issue. Just do not use this company.

Ein stern ist sogar noch zu viel!

unfähigstes unter nehmen ever! paket solte 6.5.26 gelivert sein, ist aber bis jezt nicht angekommen! traking ist ja zum todlachen. das paket sollte in die Schweiz gelivert werden hier das traking stand bis heute 28.5.26

The parcel is stored in the parcel center.

Germany Neuenstein

27/05/2026 21:04
The parcel has reached the parcel center.

Germany Neuenstein

26/05/2026 19:56
The parcel is stored in the parcel center.

Germany Neuenstein

26/05/2026 19:56
The parcel has reached the parcel center.

Germany Neuenstein

22/05/2026 20:17
The parcel is stored in the parcel center.

Germany Neuenstein

22/05/2026 20:17
The parcel has reached the parcel center.

Germany Neuenstein

21/05/2026 19:25
The parcel is stored in the parcel center.

Germany Neuenstein

21/05/2026 19:24
The parcel has reached the parcel center.

Germany Neuenstein

20/05/2026 19:01
The parcel is stored in the parcel center.

Germany Neuenstein

20/05/2026 19:01
The parcel has reached the parcel center.

Germany Neuenstein

19/05/2026 19:20
The parcel is stored in the parcel center.

Germany Neuenstein

19/05/2026 19:19
The parcel has reached the parcel center.

Germany Neuenstein

18/05/2026 21:26
The parcel is stored in the parcel center.

Germany Neuenstein

18/05/2026 09:37
The parcel has reached the parcel center.

Germany Neuenstein

14/05/2026 22:19
The parcel has left the parcel center.

United Kingdom

07/05/2026 12:22
The parcel has left the parcel center.

Spain SANTA PERPÈTUA DE MOGODA

29/04/2026 08:45
The parcel was released by customs.

Switzerland Basel

23/04/2026 21:59
The parcel has left the parcel center.

Portugal AVELEDA

22/04/2026 20:02
The parcel was handed over to GLS.

Portugal AVELEDA

22/04/2026 19:02
The parcel has left the parcel center.

Portugal AVELEDA

17/04/2026 15:42
The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

i purchased some shoes on vinted and i was not at home, after 2 hours they got sent back to the seller.
i wouldn’t recommend GLS and i will never use them again!

This is the 2nd time I have had to do with GLS - comedic just how horrible the service & delivery is (both my experiences wants me to just flat out cry).

My package was first held at GLS for over a week, then took over a week to arrive in the country (Finland).

Then they put my package OVER 30KM AWAY when it was clearly written at order to be HOME DELIVERED, there is literally a post office around the corner in the worst case scenariou and there's no forms of communcation whatsoever from this company.

For now on I will actively cancel & avoid any form of business with this poor excuse for a delivery company.

When late, drivers simply skip your place, write that they drove by, and force you do drive to inconvenient places

Just unprofessional service all over

Paid for an international pickup through EcoParcel / GLS Romania.

For 3 consecutive days:
- tracking changed to “Out for collection”
- then back to “Collection problem”

Reality:
- sender was present every day,
- no driver arrived,
- no phone call,
- no real pickup attempt.

Support only sends generic copy-paste responses while people stay blocked at home waiting for a courier that never comes.

Very disappointing execution for a paid logistics service.

If the courier cannot collect the parcel, at least communicate honestly instead of generating misleading tracking updates.

It ordered on the 4th of May.
Initial estimate: 5-10 business days.
No tracking until the 12th.
Initial tracking only said it was entered into their system. They got the parcel on the 15th.
Again, no further updates.
On the 19th, i was informed that they sent my parcel to the UK... i live in Germany...a 2h drive away from the initial warehouse that took in my parcel...
Next update per email: Arrival on the 20th (today) between 8 and 11AM.
It is now 6PM, no delivery.

This might very well be THE worst delivery i ever had the misfortune to deal with.
An unmitigated disaster. The only work this joke of a company ever conducted was to work on their horrific reputation...