FurrowsGroup Reviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, making the buying process smooth and enjoyable. People appreciate the clear explanations, knowledgeable assistance, and the non-pushy approach from sales executives. The overall service and user experience are frequently described as excellent, with many finding the entire process easy and well-managed. However, some customers experienced significant issues with after-sales service. A few people reported problems arising during routine servicing, including vehicle damage or unresolved recurring faults.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their new... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, professional, and... See more

User experience

Customers consistently report positive experiences, with many describing the overall process as fantastic and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting experiences where they were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just purchased an ex - demo Puma St Line X from Furrows Shrewsbury. The Sales Executive Andy Higgs arranged the test drives. Andy was very helpful, nothing was too much trouble to ensure we m... See more

Rated 5 out of 5 stars

Viewed car, test drove it, decided to purchase it. Everything was explained clearly and honestly by TomS, who made buying the vehicle very easy. Any (tiny) faults with the car were sorted. The car... See more

Company replied

Rated 5 out of 5 stars

Furrows of Oswestry Škoda were approachable and friendly but also very professional. Jonny is a credit to the company, he made the changeover go smoothly. He explained everything clearly and showed p... See more

Company replied

Rated 5 out of 5 stars

Choice of vehicles and preparation before handing the car over, it was MOT 'd and had all new discs and pads fitted and looked brand new. The staff were very helpful without being pushy and they took... See more

Company replied


Company details

  1. Ford Dealer

Information provided by various external sources

Visit Furrows Group in Shropshire, established dealership and servicing specialist. Get in touch today to arrange a test drive.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(215)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

We bought an ex-demo Mustang Mach-E. Jake Potts helped us from beginning to end, kept us in the loop with updates and got everything sorted.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff were helpful and friendly and let the car sell itself

The staff were helpful and friendly and at no stage were they 'pushy'.
We were offered a selection of vehicles, but only the one we selected ticked all of the boxes.

30 May 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you for choosing Furrows Group. We are pleased to hear that our staff were friendly and helpful when showing you the vehicles we had available and allowed you to make a decision without feeling pressured.

Rated 5 out of 5 stars

i was treated with dignity and respect…

i was treated with dignity and respect they went above usual standards fitted my car in without a booking and kept me informed of the process. there service was exceptional. i highly recommend them.

13 July 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you so much for taking the time to leave us feedback. We are really pleased to hear that you would recommend our team.

Rated 5 out of 5 stars

Furrows Telford

I’ve always had excellent customer service from staff at Furrows Telford from sales to servicing. I have just purchased my fourth Kia from them. Highly recommend.

11 July 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Wow, thank you for returning to Furrows to purchase your fourth Kia! We hope that the excellent customer service from both our sales and aftersales team continues!

Rated 5 out of 5 stars

Furrows of Oswestry Škoda were…

Furrows of Oswestry Škoda were approachable and friendly but also very professional.
Jonny is a credit to the company, he made the changeover go smoothly. He explained everything clearly and showed patience when I needed something explaining again. Thank you.

1 July 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Jonny is a great asset to Furrows, and all his customers only have nice things to say about him! Thank you for choosing Furrows Group.

Rated 5 out of 5 stars

Excellent experience all round

I've just renewed my motability vehicle with Furrows Kia in Shrewsbury. All of the staff were amazing! Helpful, kind, friendly, thorough and professional. I couldn't have asked for more. I was with them years ago for a Ford we had. I'm glad to be back with them again.

1 June 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

We are very pleased to hear that you found our team to be helpful, kind and friendly. Thank you for choosing to return to Furrows for your new vehicle!

Rated 5 out of 5 stars

Car Purchase

The Sales Executive, Lorenzo in Telford, was exceptional.

15 May 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

Furrows of Shrewsbury Kia were really…

Furrows of Shrewsbury Kia were really helpful and I'd recommend them because everything was clearly explained from the outset.
I purchased an EV2.

8 May 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you for choosing Furrows of Shrewsbury Kia.

Rated 5 out of 5 stars

Very good Tom took me through all the…

Very good Tom took me through all the options and gave me a test drive and gave me plenty of time to check over my new car thank you .

22 May 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

It's great to hear that Tom took you through all the options and gave you plenty of time to check over your new vehicle. Thank you for choosing Furrows Group.

Rated 5 out of 5 stars

The experience at Furrows of Telford…

The experience at Furrows of Telford was fantastic. Kevin dealt with every question i had with professionalism and was very informative from the start and original enquiry to collecting my new car. Thank you Kevin once again.

30 April 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you for taking the time to leave us feedback. We are pleased to hear that Kevin was professional and informative from start to finish. Thank you for choosing Furrows of Telford!

Rated 5 out of 5 stars

Great customer service

My experience at Furrows of Telford Kia was cracking because customer service was brilliant both in the new cars and across the road at the used car sales where we also went. Plenty of communication and the car was available fast

6 April 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you for choosing Furrows of Telford Kia. It's great to hear that you experience excellent customer service both in the used and new car departments.

Rated 5 out of 5 stars

Brilliant service from Mike Dale and Furrows.

The experience at Furrows of Shrewsbury was good because we have dealt with Mike Dale and brought a number of cars from him before and we trust him as he knows what we want. We found him to be very professional and nothing was too much trouble for him. We would recommend him to family and friends.

2 April 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you for choosing to recommend Furrows and Mike Dale in particular to your family and friends.

Rated 5 out of 5 stars

Great customer service

Great customer service. Jonny was helpful and friendly. They were mindful of my mobility needs. Overall a great experience and have got an amazing Skoda Enyaq.

30 April 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

It's wonderful to hear how helpful and friendly Jonny was during your time at our Oswestry Škoda dealership.

Rated 5 out of 5 stars

Furrows

Knowledgeable and friendly staff . Well presented choice of vehicles.

2 April 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thank you for taking time to leave us feedback.

Rated 5 out of 5 stars

The Salesman

The Salesman, was honest, trustworthy, straightforeward in caring for the customer.
Nuff said

31 March 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thanks, Mr Noble!

Rated 5 out of 5 stars

Straight answers and clear information

I'd recommend Furrows of Shrewsbury Kia because you get clear information and a straight answer to your questions.

11 April 2026
Unprompted review
FurrowsGroup logo

Reply from FurrowsGroup

Thanks for choosing to recommend Furrows of Shrewsbury Kia.

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