The Trade Centre UK Reviews 

46,451
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,972 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the process smooth and straightforward. Many people highlight the excellent service and positive user experience, noting that interactions were friendly and efficient from start to finish. However, some customers also noted significant issues with product reliability, reporting that vehicles were not fit for purpose or developed faults shortly after purchase, requiring extensive repairs. Additionally, a few other people also felt that after-sales service and communication were poor, with ignored calls, unreturned emails, and difficulties in resolving issues or obtaining courtesy vehicles.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, with many customers highlighting the helpfulness and... See more

Product

Consumers find product quality to be ambiguous, with many reviewers reporting significant issues shortly... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

User experience

People report positive experiences with user experience, finding the process easy, straightforward, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Experience was mainly good, was a little annoyed as I was told initially that we had enough documentation to complete sale.Then after we made payment, we were told that we needed extra documentation.... See more

Rated 4 out of 5 stars

Was explained everything well and my questions were answered about all aspects of the car .. no problems with payment going through..

Rated 5 out of 5 stars

Steffan friendly welcoming and interactive. He was open and honest with the interactions. hope to see him next time. Ryan and sophie were also helpful. Rabiha she was quite nice, she was truthful and... See more

Rated 5 out of 5 stars

Welcomed by Jordon, lovely friendly lad helped me find a car suitable for my needs. Finance department helped me get set up and Brad finished off with professionalism. Collected keys and left the sam... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

The Trade Centre Group Plc is one of the UK’s largest independent used car retailers, we are known for our high-volume of car sales and our strong family-owned roots. Trade Centre Group sell over 35,000 used cars every year and we focus on offering customers a wide variety of quality used cars, outstanding value, exceptional service along with the convenience to drive your car away the same day.

£1000 PRICE PROMISE

Our Price Promise, you can't beat it!

Our Price Promise, you can't beat it!
At The Trade Centre UK, we pride ourselves in offering a great choice of used cars at the lowest price around. Home to probably some of the UK's cheapest cars, our showrooms in Coventry, Wednesbury and Rochdale are well-stocked with a range of cars to suit every taste, style, and budget. Let our dedicated sales professionals help you choose the perfect new car at an unbeatable price. What’s more, we’re so confident in our prices that we’re willing to bet on it; if you can find the same car available in the local area for a lower price then we’ll give you £1,000 plus the difference in price. That’s our Trade Centre UK Price Promise. See website for terms.

Contact info


4.4

Excellent

TrustScore 4.5 out of 5

46K reviews

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4.4

All reviews

(46,451)

6,788 reviews in the last 12 months

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Rated 5 out of 5 stars

Jordan dealt with myself and my husband…

Jordan dealt with myself and my husband finalising the paper work and collection of my new car. He was so friendly and very helpful, great customer service and with a lovely smile. We were so happy with the service he provided. Definitely deserves the 5 star rating .

23 July 2026
Rated 3 out of 5 stars

Recently went out my way to visit the…

Recently went out my way to visit the Rotherham showroom due to the extremely good prices advertised online. It’s just a way to get you there as every car is the same price as any other dealership. Probably good if you’re local but I wouldn’t recommend travelling to visit a trade centre.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The professional

The professional , courteous kind assistance of Jordan Goldsmith made the process seamless . Great communication skills . Went beyond his remit to help us with other operational matters . Thankyou Sir .

23 July 2026
Rated 5 out of 5 stars

Great choice of cars

Great choice of cars for someone who isn’t sure what they want. The sales assistants were super friendly specifically Stephan, approachable, and genuinely supportive without being pushy. I spent hours looking at different cars, sitting in them, and working out what would be the best fit for me, and they were patient and happy to help throughout. They made the whole experience relaxed and enjoyable. I'd definitely recommend this garage to anyone looking for a new car.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible after sales experience

Terrible after sales experience. Bought a car less than two weeks ago, paid extra money for car mats, no car mats provided or explanation as to why, drivers side speakers not working and more worryingly, engine management light came on three days ago, called them and got told ring your warranty company, even though I had 30 days warranty with them. Got AA out to check problem, they said needs to go in for repair ASAP, got given a date of 14th August!!!! Challenged this and got told to drop car off and hopefully be a cancellation within 7 days and they would fix it, but then can’t provide me with a courtesy car or tell me how long the car will be with them for, so less than 2 weeks after purchasing a vehicle I have to drop it off and have no car for 7 days. Absolutely terrible service, wish I’d bought a vehicle elsewhere with some proper after sales support. Would NOT recommend.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a great experience purchasing my vehicle with Mohammed. From start to finish, the process was smooth, professional, and stress-free. They were knowledgeable, patient, and took the time to answer all of my questions without ever making me feel pressured.

Their honesty and excellent customer service made the entire experience enjoyable. I really appreciated how easy they made everything, and I’m very happy with my new car. I highly recommend asking for Mohammed if you’re looking for a hassle-free car buying experience!

22 July 2026
Rated 1 out of 5 stars

Lies on day of pick up, problems ever since. Zero customer care

On day of pick up was made to wait hours for car. Was told they was replacing windscreen washer pump. However on the mot history this was done December 2025 and this part lasts roughly 5 to 10 years so that is total jackanory so what was they doing.

Swapping my front tyres for low tread ones would be my guess the floor is open for them to provide the receipts yo disprove me.

Also all other issues still unresolved and being ghosted despite them requesting invoices and saying they would help. The local press and radio will ve very interested to hear this later on in the week.

Namely poor alloys, no parcel shelf, rear wiper split, front wipers smearing, inoperable lights, interior trim flaked away

17 June 2026
Unprompted review

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