Luke and James have been great to deal with. Luke was very easy going and applied no pressure which is exactly the approach i was hoping for. Hence a successful sale.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Many years ago this Ford dealer did not treat customers very well... Completely different now for me, I was welcomed upon arrival and on departure I was treated well, and given answers and information... See more
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Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... See more
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Bought our 4 th car from Doncaster branch, had same salesman every time, Brett Chambers, he can’t do enough for you, very helpful with our paperwork, not as young as we used to be. He always go the ex... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Evans Halshaw, Loxley House, Little Oak Drive, Annesley, NG15 0DR, Nottinghamshire, United Kingdom
- www.evanshalshaw.com
4.2
Great
107K reviews
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Reply from Evans Halshaw
Hello,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Renault Edinburgh. Please accept our sincere apologies if our service did not meet your needs, and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Renault Edinburgh Customer Services
Recalled for 2 things said 4 hours only…
Recalled for 2 things said 4 hours only took 2 very good.
1 September 2026
Reply from Evans Halshaw
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership
Have a lovely day!
Evans Halshaw Vauxhall Cardiff Customer Services
Friendly and efficient staff and great…
Friendly and efficient staff and great value for money
3 September 2026
Reply from Evans Halshaw
Hello Barry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Authorised Repair Centre Banbury Customer Services
Absolutely appalling service from Evan…
Absolutely appalling service from Evan Halshaw Newport.
The lack of care, urgency and communication has been shocking. I bought a car that has had ongoing issues, and instead of taking responsibility and actually pushing to get them resolved, I have been left constantly chasing them.
My car was kept for over a week, largely because of their lack of urgency, and despite submitting a massive formal complaint, I have received no response. Emails are ignored, complaints are ignored, and nobody seems interested in actually sorting the problems.
They even caused an engine warning light to come on and then tried to push me off until October to have it dealt with. This is completely unacceptable after buying a car from a dealership.
The whole experience has shown a complete lack of care for the customer. It feels like you're left to deal with the problems yourself.
I have now reached the point where I do not trust the Newport dealership to resolve my car properly and am having to take the vehicle back to Merthyr Tydfil instead, despite this being much further for me. It should not have to come to this.
The whole experience has been incredibly stressful and frustrating. When you spend a significant amount of money buying a car from a dealership, you expect the vehicle to be fit for purpose and, if something does go wrong, you expect the dealership to make a genuine effort to put it right.
No responses from Tia Matthews, Ellie Noble and Nathan Collings on my emails. No response from the complaint. Nothing.
Even told by another company that they do not want to deal with Evan Halshaw anymore!
I would strongly advise anyone considering buying from Evan Halshaw Newport to think twice.
4 September 2026
Unprompted review
Reply from Evans Halshaw
Hi Niya,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Evans Halshaw Vauxhall Newport Customer Services
Had a product recall on my car
Had a product recall on my car, no appointment needed!
Arrived at the Wigan branch and was quickly sorted out by the lovely and helpful Doreen. The engineer quickly took my car and changed the Airbag.
Everything completed in half an hour and a nice cup of coffee to boot!!!
Well done and thank you.
Stephen
26 August 2026
Unprompted review
Reply from Evans Halshaw
Hello Julie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership
Have a lovely day!
Evans Halshaw Vauxhall Wigan Customer Services
Review
Customer services very polite and helpful
Car not cleaned
Service information on dash not updated. I will need to go back to garage
3 September 2026
Reply from Evans Halshaw
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Renault Middlesbrough Customer Services
Dependable
I always use Evans Halshaw on the Felling bypass and have always received excellent service.
3 September 2026
Reply from Evans Halshaw
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Amazing garage and great team of people
4 September 2026
Unprompted review
Reply from Evans Halshaw
Hello Jason,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Everything from the initial booking to…
Everything from the initial booking to job completion was carried out perfectly.
3 September 2026
Unprompted review
Reply from Evans Halshaw
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Work completed on the day and was kept…
Work completed on the day and was kept up to date on progress and what wanted doing
3 September 2026
Reply from Evans Halshaw
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Excellent Service.
Excellent service along with real time communication ref works needed. Service staff extremely helpful.
4 September 2026
Reply from Evans Halshaw
Hello Morton,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership.
Have a lovely day!
Evans Halshaw Vauxhall Bedford Customer Services
Evans Halshaw Good Customer Service.
Evans Halshaw - Renault Middlesborough
My car went in for a service and mot, when we was informed that the car had passed it's mot and service and would be available soon, joe at the service Desk offered use tea or coffee while we waited which was nice. Overall a good experience, We will be using Evans Halshaw again.
2 September 2026
Reply from Evans Halshaw
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Joe at the dealership
Have a lovely day!
Evans Halshaw Renault Middlesbrough Customer Services
Reply from Evans Halshaw
Hello George,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Sheffield Customer Services
impossible to contact
every time i have needed to make a booking i have had to drive to the site in person as they do not answer the phone or online enquiries.
once at site the service is brilliant but the fact you have to take a few hours out of your day for something that could be sorted in minutes over the phone is what lets them down.
28 June 2026
Reply from Evans Halshaw
Hi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Hyundai Milton Keynes Customer Services
Very happy customer
I recently bought a new car from this franchise and was perfectly happy with the helpful, friendly service I received from Luke Fraray, Matt Young and Jack Ferneaux who all worked together to get me the best deal on the car I wanted. This isn't the first time I have bought a car here and I have never been less than completely satisfied with the service.
28 August 2026
Unprompted review
Reply from Evans Halshaw
Hello Shirley,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership
Have a lovely day!
Evans Halshaw Hyundai Grimsby Customer Services
helped with my sceduel and got the mot…
helped with my sceduel and got the mot done in plenty of time to spare
3 September 2026
Reply from Evans Halshaw
Hello Molly,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Wakefield Customer Services
Reply from Evans Halshaw
Hello Susan,
I appreciate you taking the time to leave this review!
I am very pleased that you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Hyundai Grimsby Customer Services
Good service completed work on time.
3 September 2026
Reply from Evans Halshaw
Hello Jeff,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one, and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Vauxhall Cardiff Customer Services
Prompt service
Greeted me and processed everything for my service. Answered my queries regarding the price for the 2 year service. Promptly carried out the health check and service and was sent the usual video followed by a call when my car was ready.
3 September 2026
Reply from Evans Halshaw
Hello Barbara,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Hyundai Doncaster Customer Services
Reply from Evans Halshaw
Hello Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Rotherham Customer Services
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