Nobody's Child Reviews 

I would leave a zero if possible contacted customer care on 20/8 re my order that’s stating delivered but was not delivered it took almost 2 weeks to respond then I got a reply asking to send picture of parcel which I already advised was not received. I replied immediately and yet already been waiting which was on 1/9 it’s now 7/9 pm and still nothing - very disappointing- order number is #NC2881463 which I added as hopefully someone can sort my refund which I’ve been waiting to get sorted since 20/8 which is quite appalling to be honest

Nice enough but didn't fit.
My problem is with the returns. If the item has been discounted since your purchase, you only get refunded what the current sale cost is. What a rip off!! Plus you pay an additional admin fee. That's the last time I shop at Nobody's Child!

Nobody's child has great clothes and shoes, with better material choices.
My issue is with their terrible customer service. Not being able to speak to someone on the phone is unacceptable in 2026. Email's that take 7 days to get a response too that's not a generic acknowledgement of your initial email is not good enough.
Whilst I very much like the clothes, I won't waste time ordering with them again. I do not recommend. In this digital age, customer service and companies being contactable should be standard!

I really was looking forward to receiving this denim dress with the scoop neckline but when it arrived the neckline was very baggy and ill fitting, the details in rest of the dress and pockets were nice and I liked it enough to make the neckline alterations and keep the dress . I sent an e mail to nobody’s child pointing out the defects , sent a photo and they offered to give a part refund which I accepted. It’s very annoying when something u purchase for good money has these flaws but they did respond promptly and offer some compensation.

My order was delivered to the wrong address. Within 48 hours of me contacting Nobody's Child a replacement order was received. Excellent customer service and great quality clothing thank you 😊.

I ordered two jumpsuits in various sizes, none of which were suitable for me in the end, and due to a number of reasons I was just outside the timeframe to return them. I got in touch with Nobody’s Child and explained my situation - RJ was extremely understanding and helpful, and I was able to get the jumpsuits returned to them. Very impressed with the customer service I received :)

Meg emailed me and apologised for the delay in responding as they had been so busy, she answered my query and even offered 15% off my next order which was kind and generous.

Unfortunately my recent purchase from Nobody’s Child got lost in transit. I emailed the company and had a speedy reply from Meg the customer care advisor. She was so helpful and professional sorting out this issue for me to which I’m extremely grateful. A big thank you Meg.Keep up the good work.
Regards
Gail.

My first time buying from this brand but I wouldn't have if I had known about the return fee of £4.
The item I recieved was faulty, I shouldn't be penalised for that.

AVOID !! Please believe the bad reviews about this company and AVOID !!!Nearly 2 weeks since I ordered, nothing arrived, and no reply to emails. First and last order. I blame myself for not checking Trustpilot reviews before ordering from this company.

Love the brand but also the support I've received several times. Quick responses and very adequate handling of the issues.

NC, your customer service is excellent, and Rory was responsive and with a very warm tone - thank you.

Parcel delivered to incorrect location, the customer service has been great and resolved the matter super quickly and have sent me a replacement order next day delivery, comms and helpfulness has been great! Thanks, Corinna

Rory from customer service was very helpful when I contacted them about my return. He made sure my return and refund was processed quickly as I had been waiting almost a month!
Thank you!

Get charged a £4 handling fee and £5 for postage - don’t buy on line. Dresses are not worth the price tag

I’ve used nobody’s child regularly for a few years and felt compelled to review because I’ve seen some negative videos and posts online. I’ve NEVER had a problem and have ordered lots of things both sale and non sale, I’ve sent a few returns back and received a fairly prompt refund. No issues at all. Love their products and the high quality.

I had to wait a day or so to get a human response when I accidently put the wrong address down and my item was delivered back to the sender but once it got referred to a human, the customer service rep Meg helped me reorder/ change the size and resend next day delivery. She was kind, polite and efficient leaving my end experience very positive.

Where is my refund? I returned 3 dresses to Nobody’s child (I was going to a wedding!) and kept one. I have been waiting for my refund and emailed customer service. Got an AI response telling me to wait another 3 days. I waited and still didn’t hear anything so have repeatedly emailed and heard nothing! 😩

1st and last time i buy from here.
Thought it was a reputable and high quality brand. I was wrong.
My dress arrived with 4 out of the 6 button hoops frayed and 2 were just small bits of thread left.
Been trying to get help from their customer service and there is a delay of 4 days after each message i send to get a response. Its now getting close to the 14 days i have to return and i feel this could be their plan! Paid £5 postage and they want to deduct another £4 for me to return the faulty dress so £9 lost. I will definitely not be using this brand again.

Rubbish return policy. I am happy to pay for delivery but paying to return an item especially when description is inadequate, is not acceptable. Most companies provide free returns.
I don’t recommend purchasing from this label online. If you are lucky enough to have a store to visit check it out. Look at the quality and fit. I clearly wouldn’t have made my purchase had I been able to see the item in person. I ordered another top which I am still waiting for. I expect I’ll incur another penalty.