Wayfair USA Reviews 

I bought a desk. My credit credit card has been charged twice and they said it was a mistake. No refund yet. And on top of that, they canceled my order with no explanation. i called several times and finally I was told that desk was out of stock. I have not be refunded yet ... :-( :-(

I purchased a set of dining room chairs that indicated the seating was sofa height when the chairs arrived. It was obvious they were meant for children, which was not disclosed when I requested a return I’m being charged over $40 to send them back I think the description misrepresented the true dimensions.

Update: The company reached out to me with an apology and waived the return fee. They further will look into providing more description transparency.

I ordered 2 rugs for my sister. She had a 10% off coupon. I tried to use it and it was not accepted as they linked the order to my existing account. I called customer service and she stated she couldn’t change the email to her new order in order to provide the discount. She could have looked at the delivery address and name to know she has never placed an order with them! They wouldn’t go broke by giving the 10% off, simply disgusting customer service! I’ll never purchase anything from them again. I. A very unhappy customer!

Wayfair is terrible. They provide a way for cheap distributors to sell poor quality products that don't last and don't back up what they make with warranties and good customer service. You're better off spending a little extra and finding a company who cares about their customers and the quality of their products.

I’ve ordered some statues from here they came damaged I provided the order number name and date emailed pictures of the damage and they will not remedy the issue I highly suggest that you don’t spend your hard earned money on items that’s not insured an I will never shop with them again

I give Wayfair a 1 star because I ordered an item yesterday and it was already shipped- great speed! I took away the last 4 stars because I ordered it yesterday and went online to show someone what I purchased today and it was $20 cheaper. I called customer service to get a price reduction since it was only 24 hours and I haven’t even received it yet, plus they have a “price match guarantee “. Unfortunately, they don’t care enough about their customers to price match with their own site! It’s the most outrageous policy I have ever encountered from any big retailer. The item I purchased is very large but I am considering returning it and buying elsewhere. As a compromise, I even suggested a store credit for the difference that I could use on a future purchase- they refused! I will leave a bad review on every review site I can find and tell everyone who will listen to avoid this store at all costs! I’m truly disgusted!!

I have been trying since July to get a refund . I sent merchandise back. Then was told the refund would be in aug 11th. It is now sept 4th and still no refund. When I contact someone I get the run around. Make sure you keep your order numbers as well. Without mine I would of been out of luck because I was told they had no record of my purchase. Beware!!

Dear Jacob,

Thank you for your response. However, I would like to clarify that the cancellation confirmation I received from Wayfair clearly states that the $96.29 charge will be voided or refunded to my original payment method.

The confirmation specifically says:

“Your charge of $96.29 will be voided or refunded to your original payment method. Please allow up to 3–5 business days for the transaction to appear in your account.”

Therefore, I do not understand why your email now states that there will be no separate refund.

I am requesting that Wayfair honor the written cancellation confirmation and process the $96.29 refund as stated. Please review this matter again and confirm when the $96.29 will be credited back to my original payment method.

I have attached the cancellation confirmation for your reference.

Thank you for your assistance. I look forward to your prompt response.

I purchased a product based on a misleading statement on their site. I accessed the listing for a hot tub I had previously purchased from them in order to find the correct replacement cover. The listing did not include replacement info, but a window popped up showing “these 3 items are frequently purchased by people with this hot tub”. One was the cover I needed. The problem? It's not the right cover for my hot tub, so unlikely it was a frequent purchase. I only realized it was wrong after receiving it. I brought it to their attention promptly and requested a return. The return process was difficult and required repeated efforts to receive fair treatment. Ultimately the social media team rectified the problem after posting a negative review.

Okay so I bought a 16 trade dehydrator and it said before the first time using it that you must preheat it to 190 and bake for 30 minutes to eliminate any residual machine oil smells. Well it's been 4 hours and a half and I can still smell that chemical inside. I even washed it down inside first with soap and water then heated it up to 190 for 30 minutes that did not solve the smell. It's purely some kind of chemical smell that I can smell in it and I don't want that in my foods I dehydrate as voc chemicals. So if your planning on buying a dehydrator for immediate use, reconsider it after this review as you don't want to get sick from voc chemicals smelling up your organic fruits and vegetables. If this machine stops putting out this chemical mechanical oil smell, I will update this to reflect it has dissapatated and then I'll dehydrate some great organic veggies and fruit and see how the machine operates and I will leave an honest review. The shipping and ordering was superb service. So far the only issues are the chemical mechanical oil smells not disappearing.

Just ridiculous and don’t buy from this place.

I ordered two 48 x 36 black framed vanity mirrors from Wayfair. The first showed up separately as 36 x 36 with a gold frame, and Wayfair issued a credit. I asked to reorder another black 48 x 36 but was told they were out of stock, so I placed a replacement order for two matching mirrors with Home Depot, received and have installed them. Then the second Wayfair mirror showed up.
I requested a return for the second, now unusable mirror and was told it was suddenly a "clearance" item and could not be returned, especially because it was exactly what I ordered, never mind that I now have no use for it.
I think I got a pretty raw deal here.

UPDATE: To Wayfair's credit, I was contacted the day after I posted this. They apologized for how this was handled, sent me FedEx return instructions (which I have completed) and issued me a full refund.
I am impressed, I surely didn't expect this to be made right. Thumbs up to Wayfair!

Bait-and-switch advertising like this is a profoundly predatory and deeply deceptive practice that erodes all consumer trust. Luring shoppers in with falsified pricing and phantom inventory—only to immediately pivot them toward inflated alternatives—is an insulting manipulation technique designed to exhaust buyers into overpaying. Wayfair's reliance on these dishonest dark patterns shows utter contempt for basic consumer transparency, proving they prioritize tricking foot traffic over honest commerce. Smart shoppers see right through this cheap deception, which is precisely why taking your business elsewhere to find lower prices and ethical sellers is the only way to punish these shameless tactics.

My sister lives in a CCRC and needed a new chair. I ordered one, not realizing assembly would be needed. I paid extra for the assembly. I was told that on delivery day the chair would arrive between 1:50 and 5:50 p.m. - but assembly would take place on site between 7 and 11 a.m. How a chair can be assembled before the chair arrives defies the laws of physics. I was originally told the assembly would take 30 minutes; then later told it would take two hours. Plus, the facility does not open until 9 a.m. So, I canceled the assembly and offered to pay the handyman of the CCRC to assemble the chair.

I was told "one day" delivery, then 3-day delivery, then 8/11, 8/14, then 8/13. I was told the two CCRC phone numbers I supplied were "not valid."

Upon opening the beaten up box, the handyman found the required screws were not in the box and the holes needed for the screws in the chair frame had not been drilled, making assembly impossible. After responding to a “How as your shopping experience” email I phoned “customer service” (located in Egypt) and was told that this issue would have to be referred to the manufacturer, not Wayfair. I asked for my money back. I was told that was impossible. Then he told me he cannot supply me with the name and contact information of ANYONE at Wayfair in the United States.

After spending more than an hour talking with bots on the website I finally gave up and contacted Wayfair through Instagram. After three days dealing with more bots, I finally reached a human. I was given a mailing label for a return FedEx pickup. I was told pickup hours would be between 8 a.m. and 5 p.m. with zero flexibility. Again, the facility opens at 9 a.m. My human being said “We’ll give you a full refund. Don't return the chair."

I did receive a “How Can We Do Better” email from Wayfair, as well as a “Do you believe in second chances?” email, plus too many ads to count. Next time, before dealing with ANY company, I’ll check them out on Trustpilot. Wayfair has earned a 1.4 out of 5 score.

The worst delivery service I’ve ever seen! Insane delivery back to back lol lesson learned never again!!

Ordered 2 sets of curtains for over $80 and what I received was nothing but a cheap piece of very thin material that looked like was bought at a craft store and cut with kindergarten scissors not a hem anywhere to be found, every piece had threads hanging off them and the rings at top of so called curtain panels were cheap plastic that were not even sewn on evenly it was a watered down version of Temu! Then to top it off the so called 30 day return policy means they take the 12.oo out of my money to be refunded to pay to send the cheap pieces of material back! All the reviews they have on the wayfair website are fake!

BUYER BEWARE!!! We bought this sofa and love seat and they told us it was Italian leather

Be prepared to be bombarded with unwanted emails if you order from Wayfair. Doesn't matter if you didn't sign up, doesn't matter if you unsubscribe, you're getting them!!

This has been going on for years and is why I stopped ordering from you. I only did this time because you were the only ones that had an item I couldn't find anywhere else. So, if you want to resolve this, don't send emails to those that don't want them and if you do, at least make sure there is an 'unsubscribe' link. Not that it'll actually work IME. Interesting that the one email I didn't get from you is the one you said you sent to resolve this. Just stop, please.

Horrible customer service. As soon as the operator answered the phone he had an attitude. Was extremely rude throughout the call and ended in the call being hung up. Never had this experience anywhere else.

DO NOT BUY FROM WAYFAIR. I purchased 2 of one item and when I received them I was very disappointed with the quality, and decided to return one of the items because I had put one together already. I figured I could meet them halfway. They wanted to charge 50% for the return. What a joke! Never has any place that I purchased from had this policy. I will absolutely NEVER EVER purchase anything from Wayfair again! Don’t get fooled.

The order number is #2869541820
The deck boxes.