Article Reviews 

Absolutely terrible first experience with Article. Ordered a sofa that was listed as in stock, waited several weeks for delivery, only to be told they couldn't fulfill my order because their expected inventory was missing from a shipping container.

Apparently, their website showing items as available doesn't mean they actually have them. After wasting weeks of my time, their solution was a refund and a $199 discount toward a future purchase. As if I'd ever order from them again.

Completely unreliable inventory management and a huge waste of time. If you actually want your furniture to arrive, order from somewhere else.

Never again.

Horrible customer service, delivery driver ignored delivery instructions, dumped furniture boxes on a busy street (of course they were stolen), and Article refused to do anything and told us to pound sand. Article just doesn't care about their customers or experience - they'll take your money and leave you high and dry. Terrible company.

Ordered a head board from this company with the 'White Glove Service', they delivered and unpacked it, but not install as implied because they said it need to be anchored to the wall...unfortunately this was never mentioned...no credit from them...so i will be installing myself....very disappointed.

They use cheap vendors for delivery. I didn’t realize my package was “delivered” until Article sent me an email asking for a product review of the drink table. It turns out the vendor threw the package over the entrance gate into the common area grass. As a 71 year old disabled veteran, I didn’t appreciate walking in 100 degree heat to find the package and haul it back to my house. I had plans to order to glass door cabinets for my dining room, but now I’m looking elsewhere. The drink table is fine, but their service is terrible. The first customer service representative called me uncooperative because I said it was the least they could do when she offered to refund the shipping cost. Never again.

This company makes cheap garbage furniture, it’s not made in Canada. It breaks and they offer only one year warranty. They think their furniture should last one year, after that their trash is your problem. Don’t buy here, company is a rip off, customer service is awful, furniture is cheap.

Terrible quality.

bought some $1100 wooden lounge chairs for our patio that started to fall apart after 4 months. Was offered some replacement chairs that did not last much longer. Build custom $400 covers to protect the chairs but they completely fell apart after 15 months. Was told by customer service, not to keep my outdoor furniture, guess what , outside.

Not a trustworthy company
Do not purchase

Regards

I was very skeptical after reading reviews but I went for it and it's paid of. I paid for next day delivery, on the website it states if paid before 3pm it arrives next day and I ordered it before 1pm.

My tracking ID didn't work which made me very skeptical and it didn't arrive the next day. The day after I emailed explaining my tracking ID doesn't work and I still haven't received my parcel. They responded within two hours with the correct tracking number and apologised. The tracking number worked and showed it was despatched the day before.

I ordered my parcel on a Tuesday and it arrived Thursday evening.

The trainers are authentic and exactly what I ordered.

My overall experience was positive and their customer service was polite and quick... Maybe people who haven't had the same experience might have been a bit rude so their customer service team just ignores them? I didn't moan in my email to them and they helped me. Maybe that's the best approach.

I also see people talking about not getting responses after sending stuff back for refunds... With the fact people have had difficulties, maybe only buy what you want/know that will fit rather than buying multiple sizes and sending some back.

They must be legitimate as the trainers are real with a real invoice.

Thank you team 👍

Broken Beautiful Furniture, Nightmare Experience Think Twice Before You Buy

I genuinely cannot recommend this company. If you’re lucky and your furniture arrives in good condition, you may have a perfectly fine experience. But if anything goes wrong, be prepared for an absolute nightmare.

When you purchase large furniture, it requires a significant amount of coordination. If something goes wrong, it can create a major inconvenience and become extremely difficult to resolve. When you’re purchasing large furniture, you’re not just paying for the product. You’re also trusting the company to deliver it safely and stand behind it when something goes wrong. Based on my experience, that support simply wasn’t there.

The biggest issue was not simply that my furniture arrived broken. Problems can happen with any company. What made this experience so unacceptable was the complete lack of accountability afterward. Instead of acknowledging the problem or taking any accountability, I repeatedly felt as though the company was acting like they were doing me a favor by helping with a defective product that had arrived broken.

When my furniture arrived, the exterior box did not appear significantly damaged, yet the bench inside was literally falling apart. I was shocked. It made me seriously question the quality and stability of the product, as well as how it had been handled before reaching me.

What surprised me even more was the company’s response. They didn’t seem particularly interested in understanding what had happened. They didn’t ask detailed questions about the condition of the packaging or how the damage might have occurred. That made me seriously question how much attention they give to quality control or investigating defective products.

Communication was equally frustrating. I was repeatedly told that someone would get back to me or call me, but those promised follow-ups often never happened. Even when I did receive a response, the tone made me feel as though I should be grateful that they were helping me, rather than acknowledging that I was simply asking them to resolve a problem with a damaged product they had sold and delivered.

Then came the return and refund process, which has been an absolute nightmare. Returning a defective piece of furniture and getting my money back has been unnecessarily difficult, while they continue to hold my money during the process.

The company uses Ryder for delivery, and the delivery process was extremely inflexible and frustrating. They repeatedly told me that they had many other deliveries to make, as though their delivery schedule took priority over the customer’s actual requirements.

This is especially problematic if you live in a condo or high-rise. My condo association has specific delivery hours and requirements, which we communicated in advance, but those restrictions were essentially ignored. Anyone who lives in a condo knows that large furniture deliveries often require reserving an elevator, coordinating with management, and following strict delivery hours. You cannot simply accept a large furniture delivery whenever the delivery company decides to arrive.

If you live in a condo or high-rise with strict delivery requirements, I would be especially cautious and personally would avoid ordering from this company.

Unfortunately, experiences like this are exactly why online purchases can sometimes feel almost like a scam: everything may appear fine until there is a problem, and then suddenly getting meaningful support or even getting your own money back becomes incredibly difficult.

I would think twice—or honestly, three times—before purchasing from this company. From the bottom of my heart, I cannot recommend them.

Bought the Nosh Dining Chair (Walnut/Quarry Gray). A few years in, the seat-to-back connection failed. When I contacted support, they told me they don’t have the hardware specs for their own product — no screw size, no part number, nothing — and said the chair has no separate hardware pack since it ships fully assembled.

Their solution: go to a local repair shop or hardware store and try to figure it out myself. No replacement part, no compensation, no real answer, just “outside of warranty, good luck.” I don’t have the time or money to haul a broken chair around town to solve a problem their own design created.

If a piece breaks after a few years, you’re on your own. I wouldn’t recommend Article for anything you expect to actually last.

$30,000 of merch in my cart. Multiples of many things. Most of these items I never saw before and definitely didn't select for my cart I can only imagine the purpose of this. Certainly they didn't do this by mistake. If they do this with a cart what else will they do to manipulate.

Purchased a couch here in late 2021. Within the first three months, the fabric was pilling. I contacted the company, they told me this is normal and to deal with it. They suggested I buy a fabric shaver. The couch was $3000! Fast-forward to 2026, the couch has continued to decline. The couch has a trundle, and the gears have all been stripped and broken. We couldn’t use the trundle. My husband just tackled trying to fix it. When he took the gears apart to replace and fix them, the bolts were actually bent in half. This is absolutely unacceptable. This company needs to be held accountable to their garbage quality and craftsmanship.

Dining room table purchased for $1000 and the table cannot get a drop of water on it. Otherwise it will discolor. Customer service did nothing about it. I will never purchase from them again. Every other table i own (pottery barn, west elm, cb2) never had this issue. You cannot sell a dining room table where if someone forget to use a coaster, the table gets ruined.

I recently read a professional review of article.com furniture and I can’t say it better myself. “It’s fast furniture“ that pretty much says it all. You get it fast, It’ll look good fast, It’ll fall apart fast. All made of the lowest of quality materials and assembly design possible. Furniture to be assembled by a truck driver that doesn’t have to sit on it or sleep on it. I would say spend your money on something you can see and feel before you buy.
I am returning it fast!

The delivery truck was reckless and blew through the street and ripped out a power line that crossed over the street. It had been untouched for decades despite delivery trucks driving through often. It caused damage to the side of my house where the line was attached. Despite the driver taking responsibility, photo evidence, and immediately contacting them, they refuse responsibility and were unresponsive to emails requiring several follow-ups. Don’t order from Article unless you want property damage as a side.

I love the design of the chairs I ordered, but my experience was frustrating. I was given incorrect information about shipping costs while chatting with support before placing my order, which significantly impacted my decision. After checkout, I was told that option wasn’t available, and the total was much higher than expected (shipping was $268 for two chairs).
Customer service did help cancel my order, which I appreciate, but the process felt inconsistent. Shipping to my area in Missouri is typically not an issue with other brands, and this was not clearly communicated upfront. It made the experience feel unintentionally exclusive to certain locations.
Overall, the experience makes it hard to recommend without caution.

Their furniture is beautiful, but I have had a terrible, unacceptably poor delivery experience with their delivery partner, Ryder. I am now on round 3 of the carrier cancelling and rescheduling delivery and completely missing the delivery window with no communication. I have been passed around to multiple third party delivery partners ensuring that it will be taken care of only for me to wait around for an arbitrary confirmed delivery time that comes and goes without a word from any of them. This order is now a week late with no confirmation of if or when my order will be delivered. I paid $200 for white glove delivery and this is how it's handled? abysmal and unacceptable. Cannot recommend unless they get a new delivery partner.

I have had decent customer service with article in the past but they have gone down hill. Ordered an item expected to be delivered 4/6 and it have STILL not been delivered per their chosen delivery partner Ryder. This has cost me hundreds or dollars in rescheduling fees as it was for a project requiring a photographer. They say they are following the order closely but it’s all a lie. Still rescheduled and still no updates to take it a step further NO APOLOGY either. I actually will never order from their company again and that’s truly their loss because we purchases many Airbnbs and set them up with furniture.

Have had a horrible experience with article. I wouldn’t recommend

Horrible experience. We ordered a “custom” model couch. Estimated to arrive in 6 weeks. A few days after it was supposed to arrive, we called and they informed us they didn’t know where it was. After calling them everyday for two weeks we got different responses each time from “we’ve lost it” to “its here, we just need to deliver it” to “it’s in transit from California”. Nobody could provide us answers or give updates. Customer service was atrocious. Then when the couch was finally delivered. The movers they “hired” weren’t hired to bring the couches into our apartment. Then we open up the couch and it’s not even the right one. Terrible experience. DO NOT RECOMMEND.

I hope I like the bed. But the delivery service they use couldn't be worse. Please beware, if asking for white glove. They did a terrible, sloppy job, they chipped paint and wood while bringing parts in, they arrived 1 1/2 hours after my allotted time. It was in their notes I would need help with taking the old bed frame out-- but they took one look at it and refuse, suddenly there were "liability issues" even tho I spoke to someone at Ryder in the morning to confirm this, and yes, it was in their notes. They had 4 more people to get to after us, and it was already 5 pm, so clearly over booked and more about rush than actually doing a good job. I only hope my bed has been put together well, but my husband and I had to move it into position ourselves. And remove the mattress and redo that part as well, because the mattress protector was hanging out the side from the bottom, ripped apart. TERRIBLE service for which I paid.