IKEA Reviews 

Delivery rescheduled and canceled 4 times while we were waiting, we are still waiting after 3 week to get reimbursed. The chat customer service is terrible and absolutely not reliable and the call center has between 30 and 60minutes of wainting time. So disappointed and don't know what to do anymore...

Went to the Ikea for the first time. In my opinion many items either overpriced or questionable quality. As there was an offer of 2 meals for £10 only at checkout to be told only applies to people with a family card (which I think may have been in small print) after waiting 10 minutes in queue. Small portions.
Won't be visiting store again.

I ordered a cabinet, but only the doors were delivered. The cabinet frame was missing. To finish my project, I had to order the frame separately, which meant paying for delivery twice.

I have tried to resolve this through customer service. I sent three emails and called twice, but I have not received any reply or help.

I am very disappointed. Both the incomplete delivery and the lack of response from customer service have been frustrating.

Writing
⭐⭐⭐⭐⭐ Outstanding IKEA Home Measuring Experience!
I cannot recommend the IKEA home measuring service highly enough. Luke was absolutely brilliant from start to finish. He arrived right on time, was incredibly friendly and approachable, and was so helpful throughout the whole process.
He was professional, knowledgeable and took the time to make sure everything was measured carefully and explained clearly. Nothing was too much trouble, and he made the whole experience completely stress-free.
It's such a pleasure to deal with someone who genuinely takes pride in their work and provides such fantastic customer service.
A huge thank you to Luke – an absolute credit to IKEA! If all experiences were this good, shopping for a new kitchen would be a breeze. Five stars all round! ⭐⭐⭐⭐⭐

Paid for express delivery - most came but part didn't - no movement on tracking after 4 days. 45 minutes getting through bots to nothing, 20 minutes on call line.
Wouldn't refund the express payment on the basis they had sent 90% of item!!

I enjoyed going through the store as i selected the items i love.
Everyone was pleasant and eager to help. I had one associated help me find the twin bed i needed. The packages were very heavy. Kai loaded items in my truck. He was personable and friendly.

IKEA Sofa Covers Deteriorated in Less Than a Year. Customer’s Replacement Request Rejected.

I have been an IKEA customer for years and have furnished most of my home with IKEA products.

Unfortunately, the covers of both my three-seat and two-seat sofas started showing significant deterioration in less than a year, including excessive pilling, loose threads and fabric damage.

I previously used different fabric covers on the same sofas for approximately nine years without experiencing similar problems.

I contacted IKEA Türkiye, submitted photos and videos, and requested an expert inspection. However, my replacement request was rejected. According to the service report, pilling was considered normal wear, while loose threads were attributed to my pets.

I strongly disagree with this conclusion. The presence of pets does not automatically prove that all fabric damage was caused by them. No convincing technical explanation was provided to establish the cause of the damage.
I expected better durability from a brand I had trusted for years.
I am asking IKEA to reconsider its decision and replace both damaged sofa covers.
I believe customers deserve durable products, transparent assessments and fair after-sales support, not unsupported assumptions.
I hope IKEA will take this complaint seriously.

Delays with stock a nightmare, wrong product delivery, pick up on contacting customer service a joke, a robotic handler dosent know its head from its arse and speaks in a language one cant recognise or understand. More damaged product today contacting customer 6 times with min 10min wait. 18.50 and on a line which was to take over ten minutes to get an agent its now 19.13. If you try and report online it wont handle the damage issue your locked out. Is this a joke? Tell me Ikea are not trying to destroy their business from within

Absolutely the worst customer service and experience I’ve ever had. My delivery was rescheduled 4 times over the course of a month and I called multiple times to reschedule and work through the issues only to find out the last time it was rescheduled (over a month when it was supposed to be delivered) that they finally called the 3rd party delivery company and even though on their end they had Fridays open this 3rd party service only does Monday deliveries and will not give me an exact scheduled time until 8hours in advance making me take off the entire day if I want the delivery. Will never order from here again.

Wouldn’t even give one star the delivery service is disgraceful and the price of it ! Order was supposed to come last Thursday waited in all day , then Friday nothing so after calling got told Saturday so waited again and nothing ! Rang yesterday got told it will be today and again nothing so I rang back and was lied to getting told they tried calling me , absolute joke of delivery men and service !

Absolutely outrageous customer service from @IKEANederland.

After around 15 chats and multiple phone calls, I have received contradictory information, broken promises, callbacks that never happened, and still no resolution.

I am even receiving customer-service messages in Turkish for an inquiry with IKEA Netherlands.

More seriously, IKEA delivery appears not to be working across the Netherlands at all. I tested multiple postcodes in Aalsmeer, Amstelveen, Amsterdam, Utrecht, Eindhoven, Veldhoven and elsewhere, with no delivery option available. Multiple IKEA employees have acknowledged there is an issue with the delivery system.

If customers nationwide cannot place delivery orders, IKEA could potentially be losing an enormous amount in sales — yet nobody I speak to seems interested in escalating or investigating it.

The lack of ownership is unbelievable.

My order is 1639951208
Investigation case 26152789 (no follow up after the Turkish email I received)

I must say service/workers were polite and helpful but the restaurant furnitures is very dirty nobody cleaning up the tables😢
The carpet is so disgusting with all stains and dust. Unbelievable

I purchased 3 section drawer last year in 2025 of about 8990/- from IKEA Navi Mumbai. IKEA has started cheating the customer by including "bussa wood" in furniture. Their furniture with "bussa wood" didn't repaired at all .I just request you to all to see the furniture quality before buying anything from store.

I ordered an item that was marked as available for delivery in my zip code. I received 3 out of 4 boxes needed for assembly. I contacted IKEA request the missing box be delivered and boy for some reason that specific box is unable to. They say its too heavy....well if it's too heavy then why was it labeled as delivery available? why did they accept my payment? why did they deliver 3 boxes? I have been trying to connect with them for WEEKS and it's starting to feel like a scam. The whole point of me being angry is that at not point during my purchasing process was there a warning the whole item was not going to be shipped? it's the craziest thing because I get it. If it's heavy then mark it as PICK UP ONLY but that was not the case and now they are holding this missing box hostage from me, keeping my money and giving me the runaround. I feel crazy. DO NOT BUY ONLINE EVER IN STORE ONLY

Did not receive 2/3rds of my package, and when I requested a refund for the parts not received I was told I was out of the one week (!) time frame of claiming MY money back. Meaning: IKEA just keeps all your money when they refuse to send products. Incredibly dissapointing, since I've had great experiences with them in the past. Do not know what changed within the company.

Bought 4 Eket cubics. Easy fix I thought until I discovered Ikea changed their perfectly working install system with meter connectors. Now they have plastic connectors which needs to be positioned in the wholes but when you want to install the backboard things go absolutely wrong. To install the last side on top of the back panel is a Houdini project. I ended up taking of the plastic pins and screw the last panel to the rest. 25 years buying at Ikea. Never had 1 problem. This is system however is not really thought over.

Furniture is affordable, yet shipping charges make larger orders less appealing.

Less than one. I had a horrible frustrating time wasting experience and the worst was not being able to sort out the problem with a person. Their robot was hopeless and I was send in ever more circles with a dead end each time. The people i eventually spoke to seemed helpful. They didn’t stay on line long though and I had to go through the same thing again and again with different people. There was no connection with my previous chats. I’ve recorded it all as it was a mind blowingly chaotic experience. What they promised, never happened. It was a time wasting money wasting experience and I vowed never to use their on line service again. To top it all, for months after I kept getting delivery alerts and pick up alerts despite having nothing to deliver or pick up🤷‍♀️. What a mess IKEA are in. They seriously need to sort this!! Total chaos. No one seems to know what the other one is doing 🤷‍♀️

Assembly was straightforward with clear instructions and the pieces feel sturdy.