Sephora Reviews 

My wife purchased a sampler kit for me on my birthday. We spent several weeks testing 15 different fragrances and finally selected one. Wouldn’t you know it, the 1.7oz size is no longer being carried by Sephora just 6 weeks later. The store would not call me back after 2 days of calling. Online simply said that I was out of luck. I offered to pay the difference to purchase a larger size and was told “NO”. I offered to pay the difference to get 2 of the smaller bottles to be told “NO”. I ask if they could send me fresh samples if I had to start looking again and they said “NO”. The store would not call back and online told me no to all three options I presented to resolve the issue. Beware of bad service and no customer appreciation. Image is of the end of the chat.

This is the shadiest beauty company. Items are always missing from online orders. Customer service is unbearable and credits points to your rewards balance instead of refunds.

So I ordered off of the website.sincerely yours product and I ordered it, and it came open like the product was open like out of the box, and then they also changed out when the products it was like a mini sample, but they didn't tell me at all.So yeah that was my experience

I ordered some products online and they didn’t work for me so I returned the through FedEx. It has been more than two weeks and I still never received a refund. Every time I contact customer service they get pissed off for me simply asking for an update and say I have to wait another week. Now they won’t reply, it’s so convenient for them to just take someone’s money and scam I guess. I ended up shaming them on instagram for their lack of customer service and urge others to do the same. Don’t let a company act this way. I think they are just holding other people’s money at this point from see all the negative reviews. Bad company, don’t order from here.

Bought 2 Dior products online, wrong shades. Took them to Sephora Miranda where I was told after the salesperson opened them that you can't return online orders in store. Was told to contact Sephora online which I did only to be told twice that the products were opened to which I explained twice my in store experience. To date, 2 weeks after I returned via post I have not received my credit or refund. Worst customer service ever.

My experience with Sephora has dramatically declined! They are not customer focused!! Rewards Program is a complete joke and when you’re offered free samples or a Birthday gift it has to be mailed with a purchase. If I purchase in the store I cant get my samples - or Birthday Gift - really??? Takes forever to get checked out! Store fronts in Lincoln are sad and most of the workers are clueless. You might want to spend some time at Ulta and take notes!

Most of my order was missing

I placed an order worth £149.99 containing six items. When the parcel arrived, only the Sephora Collection brush and the free Tatcha gift were inside. The Charlotte Tilbury foundation, Makeup by Mario brush, Rare Beauty blush and Kosas blush were all missing.

My boyfriend tore the cardboard while opening the parcel, so that damage was not how it arrived. However, the box had a large amount of brown parcel tape around it and appeared to have been resealed at some stage.

I cannot say whether the items were missing before dispatch or lost during delivery, but I did not receive the order I paid for. For four items worth £125 to be missing from one parcel is completely unacceptable. I have photographs of the box, delivery label and everything that was inside, and I expect Sephora to investigate promptly and provide either replacements or a full refund for the missing products.

I am extremely disappointed with Sephora Australia. This has been one of the most frustrating customer service experiences I have ever had.

My parcel never arrived, and instead of receiving a clear explanation or solution, I was repeatedly sent back and forth between Sephora and Australia Post. Throughout the process I received conflicting information regarding the tracking number, the delivery status and the investigation.

I was initially told that I was using the wrong tracking information, despite that same tracking number being provided and recognised by both Sephora and Australia Post. Later, Sephora themselves sent me that exact same tracking number, referring to it as my official Australia Post tracking number. The constant contradictions have made an already stressful situation far worse.

What makes this even more disappointing is that this is now the second delivery issue I have experienced with Sephora. This order was purchased using store credit that had been issued to resolve a previous delivery problem, only for me to experience yet another unresolved delivery issue. Instead of restoring my confidence, this experience has completely destroyed it.

Rather than feeling like my concerns were genuinely taken seriously, I felt as though the responsibility was being shifted onto me instead of the issue being properly investigated. I have spent weeks trying to untangle conflicting information, repeatedly contacting both Sephora and Australia Post, with no clear resolution.

I expected far better from a company of Sephora’s size and reputation. Customers deserve clear communication, accountability and prompt resolutions when something goes wrong. Unfortunately, my experience has been the exact opposite, and I can no longer recommend ordering from Sephora Australia based on the way this matter has been handled.

I have ordered from them several times, and each time they left something out of the order. From free samples I selected to the free birthday gift to receiving the wrong items. I learned the hard way. Their customer service is awful! I now shop at Ulta. 100 times better!!

Picked up a couple of things from Sephora recently. Communication was clear and I always knew where my order stood. A little goes a long way, so it should last a while. Delivery took a couple of days longer than the estimate, but nothing dramatic. Would recommend to a friend.

Store # 1 Gilford mall in Surrey BC (June 28th)
Store # 2 Coquitlam Centre mall in BC (June 30th)
Bad service !!
What a way to make you feel IGNORED

Please don’t trust this company, I bought and paid for something in April. Delivery to be in 5-6 days. 3 months later nothing.
When you contact them all you get is automated messages.
PATHETIC.

I liked the way everything was putted together but the prices are a bit expensive

I am not sure what is going on with Sephora as of late but I am beyond disappointed. Besides missing the items promised after spending well-over $40 on my order, the customer service is almost non existent. I am unable to even reach someone to complain about the missing items.

Ms. Jihan was really helpful and the customer service was great , she did help me find the right shade of foundation I was looking for and I felt really helped and cared for during the whole experience. She was amazing.
Thank you!

They are sort of scammer. Sending faulty products and refusing taking responsibility. Plenty of other places to shop. Avoid this place at any cost

I am extremely disappointed with my experience.

I purchased a Dior Backstage Glow Maximizer Palette from Sephora, but it arrived with what appears to be a manufacturing defect. The compact does not click shut, the lid opens on its own when turned upside down, and the back label is also poorly applied with air bubbles underneath.

I contacted Sephora multiple times and even spoke with a supervisor. Instead of reviewing the defect itself, my request was denied solely because my order was shipped to a freight forwarding address. No consideration was given to the fact that this appears to be a factory defect rather than shipping damage.

I paid $54 for this palette and had purchased it as a gift. I expected better quality control and customer service from Sephora. Unfortunately, this experience has left me very disappointed and has damaged my trust in the company.

I visited Sephora recently. The experience was average overall, but I liked the product selection and store layout. Some items were a bit expensive, but the quality seemed good. Overall a normal shopping experience, nothing special but still fine.

DO NOT ORDER FROM SEPHORA!!!
I ordered online, and just received it. Received 1 out of 3 samples. Called Customer Service, and told them about it. Told them that I just placed another order, if they can either replace the samples on this order or add it on the new order, whatever is easier… but the answer is “No”… and there’s nothing they can do about it. They offered 50 points for the missing samples and inconvenience. I used to shop a lot from them, then I stop cz of issues like this. I tried again, gave them another chance, maybe they have changed… Nope! Never again will I order from them…unless I really need it, and they are the only store that carries them.

PSA, I worked in retail banking for 10 years and can tell you Sephora is gaslighting you, if you had a package stolen and they deny replacing it, you don't go to the police. You file a Merchant Dispute with your bank within 30 days of receiving their decline to refund or replace and bring that refusal email in for the bank to add to investigation they will conduct against Sephora. If you do not complain through the proper channels Sephora will never change logistics companies and or be held responsible. Legally it's on Sephora if they choose a logistics company that doesn't pay living wages and they experience more package loss due to this. To note all the drivers for these 3rd party gig "logistics" companies make them file their taxes as "independent contractors" like Pyramid schemes aka MLMs as well as escorts, and truck drivers.
When they used UPS before I'm sure they had much less theft reported as they make living wages.