Reserved Reviews 

I am extremely disappointed with Reserved’s customer service and website management. They have recently added sizes 54 and 56 to their women’s collection (jeans and other items), but the official size chart on their website still ends at size 52.When I contacted customer support to ask for the measurements (waist/hips) for these new sizes, they repeatedly sent me the same outdated link to the size chart that doesn't even include my size. When I pointed this out, they claimed they "do not have the technical ability" to provide measurements for several items unless I send each article number one by one.It is 2026, and a major international fashion brand is literally asking customers to buy clothes blindly because they can't update a simple table or provide basic product information. This feels like total disregard for Plus Size customers. If you are looking for sizes 54 or 56, don't waste your time here—the brand doesn't even know the dimensions of the clothes they are selling.

dont buy from here. i bought around 50-60 pounds worth of item i had no updates on the order for over a week and went to check saysdelivered. Was not delivered! and customer service - the worst they clsoe the chat whilst not even explaining what happened and wouldnt connect me ack , they just sent me an email to complain about the delivery company. How rude! save your money - this is not worth it.

The website is absolutely broken. Errors without saying what's wrong, crashes during payment, cart wipes. Super unenjoyable

Purchased from the online store. Never received the parcel. Emailed the customer service team and was told before I could get a refund I had to fill in a form which allows them to claim from the courier service.
This has been ongoing for several weeks now. Still have not received a refund. Will not be purchasing anything online from this company again.

The one star I gave is only for their products. I have been a regular buyer. Recently I visited my home country and before coming back to Germany I wanted to make some orders and do shopping. I was unable to open the website in my home country. I reached customer services and got a direct lame response that they dont ship to this country hence website doesnt work. Such a useless use of technology. Where they only needed and option to ship to country, they refused the regular customer. So disapppinted.

Deserves Zero Stars

I’m writing on behalf of my wife, and this has been an absolutely infuriating experience from start to finish.

She ordered clothes, some didn’t fit, and she followed the return process exactly as instructed. The items were sent back correctly with the proper label, and everything was done by the book. There is absolutely no excuse for what has happened next.

She has still not received her refund at all.

Instead of resolving this properly, Reserved has dragged this out with constant demands for more proof and unnecessary documentation. Every single request has been answered, yet nothing moves forward. It’s just delay after delay with no real progress, no proper communication, and no accountability.

Customer service is a complete joke. Phone lines don’t work, emails are ignored, and when you actually try to get help, you get nothing useful back. It genuinely feels like they are doing everything possible to avoid giving the money back.

This is not just poor service — it’s outright unacceptable. A basic return should not turn into this kind of nightmare. No customer should have to chase their own money like this after doing everything correctly.

At this point, it honestly feels like a deliberate tactic to stall refunds and wear customers down. There is no transparency, no urgency, and no respect for customers whatsoever.

This experience has completely destroyed any trust we had in Reserved. We will never order from them again, and I strongly warn others to stay away. If something goes wrong, don’t expect help — and don’t expect to get your money back without a fight.

I bought some clothes for the first time; some of them didnt fit and i want to return it. I have printed the label and after that im waiting for directions to return but it is impossible to get any information. Customer support phone doesn't working and no one answering mails. My return ID is 101100530079, Croatia.

I will never buy from this company again and even thinking about calling inspections.

I am extremely disappointed with Reserved’s return policy and overall customer service. The process of getting a refund has been unnecessarily complicated and frustrating. I have been asked to provide multiple forms of proof for my return, far beyond what should reasonably be required, and despite complying with every request, I still have not received my refund.

This experience has left me feeling ignored and undervalued as a customer. The lack of transparency and efficiency in handling returns is unacceptable. A straightforward refund process should not require repeated follow-ups and excessive documentation.

I am genuinely frustrated, upset, and annoyed by how this situation has been handled. I expected a much higher standard of service, and unfortunately, this experience has completely undermined my trust in the brand. I strongly urge Reserved to review and improve their return procedures to ensure customers are treated fairly and refunds are processed promptly.

The return policy is awful and comes across as deceptive. I had to spend way too much time and effort just to deal with a basic return. On top of that, the discounted items are low quality and not worth buying. Overall, a very frustrating and disappointing experience.”

size is not true to size chart.
They want me to order again. As it wasn't my fault, i want a free delivery coupon. But they deny.There is no meaning every time i order and pay delivery fee and loose my money.

I bought clothes from this company and haven’t received anything kept my money and won’t answer emails… I just want answers on the order or my money back it’s been 3 months and no answer… just be careful because you will order something and never get it

Avoid this company like the plague!
Appalling customer service.
Items took more than a month and a half to get here, terrible fit, poor quality.
Took more than a month and a half to return items to Poland of all places.
Half of the items weren't refunded.
Impossible to contact over the phone, literally no phone number.
No escalations procedure.
Nothing other than Generic rhetorical responses.
Warning! Avoid! Avoid! Avoid!

6 weeks to get the delivery.

Ordered something, returned it, and have been waiting three weeks now to get my money back. Customer service is unreachable and no one replies to emails.

Would not recommend shopping at reserved.com. It's really sketchy.

Returned an item with the prepaid Evri label. The parcel is not showing as shipped. Contacted Reserved for them to log a missing shipment investigation because Evri will not do this (as it must be the person who paid for the label) and they are not helping at all. Terrible customer service, I just want a refund for my items!

I completely agree with the other comments here and honestly wish I could give 0 stars. In my opinion, Reserved are acting like THIEVES!
Back in December 2025, I placed two separate orders. From one of them, I returned two jackets because I had ordered the same items in different sizes. Reserved only gave me a partial refund and never explained why.
I’ve contacted them multiple times, sent complaints, and provided proof of return, but I’ve gotten nowhere.
This is probably the worst customer service experience I’ve ever had. It genuinely feels like they’ve just taken my money.
In one of their latest replies, they said they had processed the refund and even gave me a reference number. That’s simply NOT TRUE! I contacted PayPal, and they confirmed that no refund has been made.
I have proof of everything - screenshots of conversations, return confirmation, and my bank statements.
Their customer service is honestly a joke. There’s no proper phone support, the live chat barely works (and is often unavailable), and their email responses are poor. Not once have I received an apology or even a proper explanation of why I didn’t get a full refund.
They just keep avoiding responsibility and giving vague replies.
At this point, I just want my money back. At this point, I just want my money back. This is really frustrating, and it’s hard to believe that in 2026, the customer service of a very well-known brand is this appalling! Before you provide me with a generic reply, here are my order numbers: 20100771039 and 20100771022. I will take this case as far as I need to including pursuing small claims procedure, as I have never felt this lack of respect from a company toward a customer! In my opinion this is a pure THEFT.

Items arrived ok, quality was poor. If you do not have a printer forget trying to return. It’s not possible with printing the label and return slip which is a pain. For that reason I won’t purchase again.

Poor customer service. I kept received standard answers, but no initiative to solve the issue. Reserved partners with GLS for deliveries, but they seem to have a clear pattern of not delivering packages to customers’ homes. You end up paying for delivery, only to collect the package yourself—even when you’re at home—because they don’t make the effort to deliver it.

One parcel was not delivered, even though they write that it was delivered. Have been waiting for 2 weeks. Wrote 2 emails, but no response.

Horrible, horrible horrible company.

They actively steal from customers.

I returned everything on my returns forms and someone in Reserved warehouse stole loads of the stuff. Then Reserved steal from me because they say I didn't return the items even though I sent proof I did.

This is the LAST time I will ever shop with Reserved.

In response to the reply from Reserved: This is the second time I have raised the same issue with them and each time, they make me jump through hoops to prove I returned everything (which I did) but they STILL haven't given me a refund. I will reply to this comment, but they will ask me to fill out more, complicated form and then they will still keep my money because they are THIEVES and their system is structured so that when their warehouse staff steal returned items, Reserved don't make a loss because they keep the customer's money to cover these thefts. So the customer loses out from a corrupt, illegal system.