Sinsay Reviews 

For some reason, this company started spamming me about a year ago. I unsubscribed, but it didn't help. I contacted them and asked them to stop, and they did - for a while. Then I started receiving spam from them again. I tried unsubscribing once more, but it didn't work because their website reported an error.

I contacted them again, and they told me they had closed the account - which, by the way, I never created. Yet the very next day, I received another spam email from them.

This is extremely unprofessional. They don't verify email addresses, which is a basic requirement in the 21st century. As a result, anyone can register using someone else's email address, which is completely irresponsible. Even worse, they seem unable to resolve the issue permanently. Very incompetent.

I can only comment on the Home section of Sinsay. I bought quite a few things so far. Some were good for the price (or even great *for the price*), but sometimes the products are really bad quality even for the price. But I ordered about 20 items so far (different orders), and most of them were good for the price. What I actually have a problem with is 1. that you can't leave reviews for products (even though reviews exist there, and that customer service is incredibly unprofessional. Even the AI bot was more polite and attentive

I was really excited to receive this beach umbrella, but unfortunately I was disappointed. The printed pattern is smudged and looks like a manufacturing defect. I paid the full price for this product, not a discounted price, so I expected to receive an item without defects. It’s a real shame because otherwise the umbrella looks beautiful. I hope the quality control will improve in the future.

Local store just opened however has bery limited size ranges available at any one time. Order normally online to get the correct sizes but over the past 6 months 4 times they have taken a long time to send the package out and not until I have to remind them to send it do they send by courier. If you get it delivered for a store pick up there is no updates or tracking (3 times they have missed the delivery timeframe). Sent complaints online through my app and tried the chat function but ZERO replies, terrible customer service. Quality can be hit or miss during busy periods
UPDATE: STILL not received a package weeks later and only receive computer generated replies (it tells you it wasn't dealt with by a person) to my first complaint advising me of this and that it's 14 days to reply to complaints. I am complaining to the consumer rights commission. It has been 3 weeks without updates since ordering or accountability from them

If I could give them 0 stars I would. Inused to shop on their website all the time. Now I avoid it as much as possible. The quality of their customer service has become a complete lack of courtesy or care. You call during their normal business hours as listed on the website and you get a recording stating they're closed. You try to resolve your issue via chat and they take forever to respond and do not resolve the issue because they're too focused on sending pre written responses that don't apply to yoir situation. They used to care and offer solutions when they made mistakes now they just send you discounts so you can buy from them again and hope that shuts you up. Meanwhile they send you broken items that were obviously broken before they were placed in the box and they tell you to pay for the packaging needed to send it back. It's completely disgusting to deal with them now. They used to be my go to shop for certain things, now I'll go anywhere and spend any amount to avoid shopping from them.

Regardless of the affordable prices this store is such a disappointment. They put one price to trick you to buy, then you go to the pay desk they tell you a different price and they cannot sell you on the discounted price. Liars. Every time there is a problem!! Never going there again!!

Very disappointing customer service experience with Sinsay Italy.

I ordered a set of 3 children’s shirts in size 98, but one of the shirts inside the sealed set was size 116. The mistake was clearly made during packaging/preparation of the order.

Customer service acknowledged the error multiple times, but instead of replacing the incorrect item or offering a reasonable partial refund, they insisted that I return the entire set — including the two correct shirts — just to receive a refund.

As a long-time Sinsay customer, I found this extremely inconvenient and not customer-oriented at all. The only compensation offered was a generic 15% discount code, even though similar discounts are already frequently available in the app.

Mistakes can happen, but what matters is how a company handles them. Unfortunately, this experience was frustrating, time-consuming, and disappointing.

My alltime fav is the Harry Potter collab! One of the best prices in the franchise. =]

It was a bad experience, the ticket on the clothes said one price, and it turns out it was another price after we paid. The stuff said: Yes it’s the bigger price we didn’t have time to change the ticket, and didn’t even say sorry.

The products I had bought arrived after 3-5 working days as promised. Good communication along the way regarding the status of my order. It was smooth pick-up and well packed.

I had a very disappointing experience with Sinsay.

My orders were cancelled twice by the company several days after being placed, without any timely notification or proper explanation. This is extremely frustrating and unprofessional.

These orders were meant to be birthday gifts that I expected to receive on the 23rd–24th, ahead of a birthday on the 28th. Because of these last-minute cancellations, I was left without gifts and with no time to arrange alternatives.

Cancelling orders days later is unacceptable, especially when customers rely on delivery timelines. This shows a lack of reliability and respect for customers’ time.

I expect better communication, accountability, and basic respect for customers. Unfortunately, this experience has made me lose trust in the brand.

I would not recommend Sinsay based on this experience.

The delivery of the product to Serbia took more than 30 days, after which they refunded my money even though I did not ask for a refund, due to the disappearance of the ordered goods, as they say. One-way communication with customer service in Serbia. Disregarding and disrespecting clients. Otherwise, you can find very affordable and high-quality stuffs for pets and the house, but for nothing, because online sales almost do not work. In stores, the offer is totally different and has different prices. Therefore, 2 stars.

An expensive item in my order arrived completely broken, and they are refusing to refund me for it. I contacted them several times. In addition to me not having my ordered item and my money, they want me to mail back the broken pieces and for it to be my problem too. Absolutely unheard of. Customer service is rude and unprofessional. Never ordering from them again, AVOID them! (Sinsay Hungary)

Horrible experience with an online order from Sinsay in Croatia! After days of back and forth with the delivery service (DPD), which kept sending me faulty instructions for picking up my package, my order was returned to the sender although I very explicitly said that I don't want to return the order, twice! The part where I blame Sinsay is that my bad experience with DPD is not an isolated case. The reviews for DPD on the internet are really bad (their app is rated 1,2/5, where the worst rating is 1!!!), a lot of people had a similar experience, specifically with Sinsay orders delivered by DPD, and it has been going on for a while. Sinsay should have done something about this. With this kind of service, it would be better to discount the option of ordering online.

Sinsay offers large range of products for cheap prices, when shopping online, delivery is tracked and fast. Would definitely recommend!

The delivery time takes too long, especially the last year. It takes more than ten days to receive package. The delivery time often changes during the process, off course the delivery time is increased by more than five days. I ordered 2 kid pitzamas at 11/01/26 and the delivery time extended till 28/01/26

The selection of clothes and accessories is fresh and on-trend, with plenty of styles for everyday wear. The site is easy to navigate, and I liked how quickly I could filter by size and category. A small downside is that some popular items sell out fast, but overall it’s a fun place to shop for casual, stylish outfits.

Where can I contact you?? you can reply to my reviews but not in Whatsapp or anywhere else?? Wtf

My package hasn’t arrived for a month I’ve been trying to contact you to ask where it is because I paid for it. No one is responding to me anywhere, I only receive automatic messages. You don’t seem to care about your customers at all!!

Nice, that's what i needed