Simple, easy website, just click on their big range of phones, and add your address, great tracking and delivery within 2/3 days. As new phone- very happy- wait 15mins before purchase, so you get the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The expedition was rapid and professional, the product seems actually real good (aspect and functionalities). We shall see during the coming weeks of use.One minor point is the keyboard which actually... See more
The service was as painless as it could be. The phones are clearly listed with the various up sell option clearly laid out, NOT designed to trick folks to paying more. I can respect that. The whole... See more
The website is easy to navigate and offers an easy and transparent way to order a phone without any hidden surprises. Delivery was very fast and secure. Phone quality is so far so good and quality i... See more
Company details
- Online Marketplace
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electrical Supply Store
- Fitness Equipment Store
Written by the company
Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.
Written by the company
Contact info
Jakov-Lind-Straße 7, 1020, Wien, Austria
- 08007001210
- service@refurbed.com
- refurbed.com
4.6
Excellent
203K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unacceptable merchant intimidation and…
Unacceptable merchant intimidation and shifting prices under a 12-month warranty" While Refurbed's corporate team has tried to intervene, my experience with their third-party Dutch vendor, DSL-TECH (Ararat), has descended into absolute corporate bullying and intimidation. After returning my Dell Precision workstation under a 12-month warranty for an electronic screen defect—which left Ireland physically pristine with zero external damage, as formally acknowledged by Refurbed in writing—I have been subjected to a hostile barrage of changing financial demands. The vendor initially quoted over €600 for a repair to force me to cave in. When corporate stepped in, the price suddenly dropped to €230. Unbelievably, the vendor then bypassed platform rules to message me directly at night, inflating the cost again to €470 plus labour, and unlawfully declaring that a refund or credit was impossible. As a widow navigating a year of profound personal grief, trying to wear me down with underhanded tactics while holding my specialized Photoshop/Lightroom software and sports photography files hostage is disgusting. I have issued a final 4:00 PM Thursday deadline for Refurbed Special Support to override this rogue vendor and honor my statutory rights under the Irish Consumer Rights Act 2022 with a free repair or matching replacement. If they fail, a formal statutory complaint will be filed immediately with the CCPC and ECC Net for cross-border enforcement."
22 July 2026
Unprompted review
Reply from refurbed
Hello Helen,
We are very sorry if we have upset and disappointed you. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️
We agree that this should have never happened and we will immediately inform our refurbed seller.
We will also be happy to intervene, take over the communication with the refurbed seller for you and stay by your side until we can solve your request.
We have noticed that our Special Support team is already taking care of your request. We are working on a solution to it, and we thank you once again for your patience!
Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.
Kind regards,
your refurbed team
Problem solving
1 July 2026
Fast shipment
Fast shipment, great quality
I've ordered a macbook and very satisfied with it
30 June 2026
I bought a surface laptop
I bought a surface laptop. It works very well and the battery is almost 88%. I am happy about my purchase.
29 June 2026
The Galaxy S23 FE I bought is great and…
The Galaxy S23 FE I bought is great and as if new. Delivery was swift. I've no critisisms.
28 June 2026
I'm very satisfied
The device is perfect, nothing to complain about. It's even in the box, and with the cable. The condition is exactly as described. The package, the support and the delivery time are great.
1 July 2026
Very good phone
30 June 2026
Super service
10 July 2026
Unprompted review
Wonderful product
The packaging was well done. The macbook works wonderfully for a 2015 macbook I love it and for sure I will buy more stuff from there.
1 July 2026
Well described
Well described, easy to read specs, option to review alongside other products. Very quick delivery and ample cover if product not up to expectations.
1 July 2026
Most items arrived on time.
1 July 2026
Fast delivery… just as expected.
Fast delivery… just as expected.
As described… excellent would definitely purchase again .
30 June 2026
iPhone SE
Phone like band new. Good price. Very quick delivery. You can split payment into 3 instalments interest free
1 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.