refurbed Reviews 

203,413
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Simple, easy website, just click on their big range of phones, and add your address, great tracking and delivery within 2/3 days. As new phone- very happy- wait 15mins before purchase, so you get the... See more

Rated 5 out of 5 stars

The expedition was rapid and professional, the product seems actually real good (aspect and functionalities). We shall see during the coming weeks of use.One minor point is the keyboard which actually... See more

Rated 5 out of 5 stars

Great products all well presented, any flaws clearly pointed out, prices very fair, delivery superlative. Quality of refurbed product excellent. I would definitely use this company again...

Rated 4 out of 5 stars

The website is easy to navigate and offers an easy and transparent way to order a phone without any hidden surprises. Delivery was very fast and secure. Phone quality is so far so good and quality i... See more

Company details

  1. Online Marketplace
  2. Appliance Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electrical Supply Store
  6. Fitness Equipment Store

Written by the company

Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

203K reviews

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4.6

All reviews

(203,413)

51,076 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, Clean, tracked and delivered- spot on!

Simple, easy website, just click on their big range of phones, and add your address, great tracking and delivery within 2/3 days.
As new phone- very happy- wait 15mins before purchase, so you get the 15€ discount code (for over 200€)- l didn't wait, now l need a phone case!-doh!

30 June 2026
Rated 5 out of 5 stars

REFUND and replaced

I initially bought the wrong laptop for my daughter and contacted refurbed in order to cancel the sale so they could allow me to buy a more complex device. They were very helpful and fast at replying. I got my refund from the first purchase sorted in no time and the new Laptop was delivered two days after ordering in. It was like new. They are very good at what they do, I will return.

26 June 2026
Rated 1 out of 5 stars

DO NOT BUY FROM HERE

Do not use
Sold me a faulty phone camera doesn’t work properly didn’t hear off them for over a week . Very poor customer service wouldn’t recommend please look to buy else where

21 July 2026
Unprompted review
refurbed logo

Reply from refurbed

Hi,

We’re truly sorry that your experience on our marketplace wasn’t positive. We do, however, thank you for choosing refurbed and for your contribution to more sustainable consumption.

Please contact us with your order details so we can review your report in detail.

Customer satisfaction is truly essential to us, and that’s why we’d love to personally review your request!

Best regards,
The Refurbed Team

Rated 5 out of 5 stars

I had my phone from Refurebed for…

I had my phone from Refurebed for almost a month now. I bought a Samsung Galaxy 23+ stated as good, and I'm very happy with it.
It came faster than expected, battery lasts more than a day with a lot if browsing, videos, social media, games and calls.
Overall very happy with the service and with the phone.

30 June 2026
Rated 4 out of 5 stars

HAPPY

HAPPY! Only thon that I waited for am answer for long period, but otherwise HAPPY till nowĪ

30 June 2026

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