Next Reviews 

I am very annoyed at the number of times my orders don’t arrive on time,
If I order something I expect to receive it on the day I’m told.
Very disappointing service.

Ordered shoes online. Arrived in 2 days via DPD. Small postage charge 3.50. Very well packaged.
Returned shoes for personal reasons to a Next Stire nearby. No quibble. Automatically refunded there and then.
Excellent.

Shocking customer service in Blanchardstown. I bought 2 wall lamps. They were delayed and when I got the message and email saying the order was ready for collection I went to the shop only to wait for 30 min to be told they couldn’t find the order. They asked me for the order details multiple times.. I had to walk off the shop with no lamps. Absolutely waste of my time

I just couldn’t believe this , I ordered a set of 2 sweaters 2 days ago. I received it today and it was only one messy jumper in it which was clearly labelled a set of 2.
Just recently I ordered a dress which was obviously being worn and washed by someone.I did a review and the response from the next customer services asking to send a copy of review to we are listening @ next.co.uk.
So far I haven’t heard anything at all.

Very poor quality clothing. Don't allow reviews on their website

I bought a three piece suite from next three years ago, and have had a constant battle with the smell of onions and garlic coming from the fire retartend. I contact next home team a couple of months ago about this, and they offered me a full refund or a new suite. I opted for a new suite, just in a different material as i know people with suites of the same material who have never had an issue. I have been dealing with Natalie and her team throughout, and i have to say they have been excellent. They have kept me informed regularly, arranged pick up and delivery on the same day, and even when i ordered the wrong size chairs, they agreed to replace them with the larger size. Next home have given me the best customer service i have had in many years. I cannot fault them, and would like to thank them for the excellent service they have given me. Graham Brown.

Very nervous about buying from this store. Was looking at a Laura Ashley desk yesterday, priced at 1394, had it in my basket and everything and this was what it asked me to pay. Today the same item is advertised in one image as 1394 but when you click on it to add to basket, jumps to 1645, with a note VAT included. To note, that another similar but larger desk is priced at 1851 and when one clicks on the image, it says VAT included but the price is still 1851. Seems like pricing is very arbitrary and hiked up on a whim from one day to the next. Not a good look for either next.ie and reflects badly on Laura Ashley also to be stocking through a store, who would behave like this.

Please don’t order anything online specially the large furnitures. They delayed my delivery twice with the same minor issue saying a system error. No communication or no headsup from their end. At last they delivered after a month they initially said, and I found that they delivered a wrong furniture item 😡. To save me from all bad experience again I wanted to keep that wrong item. Then I found the wrong item they delivered was also not complete and there is a missing package. 🤦‍♂️

God save me from next!

Wish I had read the Trustpilot reviews before ordering. Constantly changing delivery dates and completely unreliable delivery. Never ordering from next again

The website is overwhelming and infuriating.
When you eventually do find what you're looking for, it's OOS.

Ordered adult women's trainers and was sent child's sandals. It's not even funny because due to incompetence I have to go through all the extra hassle of trying to post them back and get a refund. I don't have packaging materials for shoes just lying around. I have to order that online too and wait for that and I don't have my shoes!! TOTAL JOKE of a company. Not worth the energy to order from them

Ordered three, large furniture items on 13th July, they called on the 16th to confirm delivery today (27th) but couldn’t give me a time. I took the day off work and thought I’d call to make sure the delivery was coming because I’ve had no contact from Next since the 16th. Turns out due to a ‘system error’ my order isn’t arriving today and the best they could do was offer a delivery on August 8th. I cancelled the order and glad I didn’t order the bed I was looking at last night. This is a very unreliable company.

Made an order which Next split into three separate deliveries, AFTER it had been placed and paid for. As a result, some of the items I needed didn’t arrive on time. Of the ones that did, two of the items were the wrong size (not the size I ordered). Similar has happened to me with Next a few times now, so it’s not a once off.
Terrible service.

A young guy in Andover so rude and no customer service skills , and unhelpful . Reported to new manager ( he was very helpful )

Ordered from their furniture/home department 2 weeks ago. Received a confirmation and date for delivery. No sign of delivery on the day so gave them a call. Was told they there was an issue and the order was cancelled. Now I have to reorder it but this time there is an 8-9 week lead time.

I had to ring them to find this out. Not good enough at all

I would like to say how amazing and helpful Sandra was today in Next Maynooth Ireland. She was just so friendly, explained to me what was needed and took her time with me and nothing was a problem. Her customer service was above and beyond. So thank you Sandra your doing an amazing job

Ordered a Gap cardigan via Next website to be delivered to Dundrum store. Went to collect it and waited for over 10 minutes while the woman searched and brought items from store for three other people while I still waited. Eventually a manager went in after her to store room and they came back to tell me that my item had been given to another customer! My details were taken and I was told that they would cancel my order and I would get a refund. I received 2 emails from Next - one telling me my item had been collected and another informing me that my item had been delayed!
No refund 4 days later so I phoned the online number myself, explained the situation and they tracked my file and told me that the store had not processed or requested a refund correctly for me!

Cork city store. Awful experience with lady called Hannah. She did returns but the items were a few mths old. She said watch your bank account & if they dont get refunded ring customer service. No refund ever went on to my account. I rang customer service they said because it was done in store you need to go back. I live over 1hr from the city, but I went back, paid for parking, was told Hannah was on her lunch & only one who could help so wait 1hr..i did. Hannah said no that information is incorrect, because the goods were bought on line they need to be returned via customer service & ring the number again. I told her right now ive no refund, but also no goods. Can i get them back? She said no theyd be all gone. Very frustrating. On my journey home, I called the number again (long waiting times to be connected) despite ringing irish number it goes to UK, spent ages explaining & after all that they said they have to put us through to a international no. & another 20mins wait time. When I finally got them, they told me "no, this was done in store so you need to return to store to resolve". Im just after leaving the city, after spending €16 on parking and get told they are not the ones to help. So now ive to drive back into city another day, for what Hannah to repeat the same story "call customer service??" All I know is im incredibly frustrated, incredibly stressed and down my goods AND refund.... can someone please help me, or give your staff some training.. if youre not gonna give me my refund, give me back the goods I returned !!!!!!

TI have a Next account. I imputted my correct eircode. DPD delivered to another address. So hard to speak to a human; getting past chat bots. Emails useless, kept saying it was delivered, yes, to the wrong address! They suggested first I go collect it! Then said they will reimburse me in a fortnight and I can reorder. I ended up ordering off Temu!! DPD would not help, said it up to Next!! I wasted a whole morning trying to sort; very unhappy.

It took a month and numerous phone calls but i have now been reimbursed

I returned a parcel, I had to contact them after 3 weeks still no refund, I had also returned items in the store and I had been refunded but then they reversed refund and took money back. Ive never seen such customer service, I will never order from next again, they never wanna give you your money back