Miinto Sverige Reviews 

Miinto provided quick and helpful response and returning an item was easy

I had some problems and was delivered the wrong product. When I returned it, I was charged for the shipping. However, when I complained about it, they were VERY HELPFUL and kind and I got a full refund of the product and the shipping to and from. They recognised the error was theirs and they were very good about it. It took some time to sort out, but they were professional, kind, and did a good job. Thanks!

The customer service agent (incl the AI bot) were really good and smooth when informing then that the ordered goods were broken upon arrival. Starting to get strange when the promise of free return and complete refund is at a cost of SEK 129. Then the real issue started when having to return the package and instead of using post/mail services that the package came with, Miinto works with ups (the least customer and european friendly delivery company in the world). First I was expected to print the return form like it is still 1990 and then find the nearest ups service spot (quite the task when miinto provided me with the us search link) Also the return form was in an A4 page format to my tiny package, completly covering it. Will not order from Miinto again

Love the quality and design of the wool/silk scarf from Max Mara Weekend. Easy transaction and swift delivery.

Just one thing: The scarf was not wrapped in tissue paper or plastic inside the cardboard box, which is recommended in case the box gets damaged.

I am satisfied 😊 at the moment and I am customer many years but Is very sad 😞 when you stop service for telephone ☎️

Canceled my order without telling me why. ”Technical error” no more explanation than that. When i asked what happened they didnt even bother to reply. Never shopping here again.

The supportservice was fantastic updating all due to the parcel was delayed from the Netherlands.

Fantastic assortment, great prices, and customer service better than most other online retailers. My issue was solved within 10 minutes today! Thank you Miinto.

The clothes are very nice and the homepage is easily navigated. However, the descriptions and pictures of the clothes are sometimes insufficient. For example, if there are holes in the fabric to give the clothes a worn appearance then this needs yo be made clear. The cost of returning the piece should be the same as the cost of delivery.

Ididn’t receive an order and no one helped me. It wasn’t cheap and I asked for a refund but no reply

Very Disappointed – No Delivery and No Help
I am extremely disappointed with my experience. I never received my order, and after waiting 14 days there was still no update or communication from the company.
When I finally contacted customer service, they had no idea where my items were or what had happened to my order. This level of service is unacceptable.
In the end, I had no choice but to cancel the order. A very frustrating experience from start to finish. I will not be ordering from here again.

My order was not sent by their partner for 17 days. The fact that it was allowed for the partner to take this long to post the item is really bad customer service in my opinion. It seems like they have little oversight regarding what their partners do. When I messaged them about the delay they contacted the partner to see what was going on but got no response. When I wanted to cancel the order they insisted on contacting their partner first even though they had not gotten a response previously and could see on the tracking for the shipping that the item had not been sent yet. I wanted to get a refund asap so I could purchase the item elsewhere. I ended up contacting my credit card company and had the transaction refunded through them. Miinto did respond the next day and advised that the partner had miscalculated how many of the items they had in stock so they would not have been able to send me the item anyway. Then I bought the item from another vendor, it was much cheaper! Miinto should get their act together and require that items are sent out by partners within a reasonable amount of time, for example within one week. I would have given just one star, but at least I was able to connect with Miinto's customer service through their online chat, so they deserve credit for that. But I will not shop there again after this experience.

I ordered shoes/sandals size 37 and recieved size 39. It was a bit cumbersome to get the return label, and I had to contact miinto.se several times.

The order was supposed to be shipped within 2–3 business days, but it has now been almost two weeks.
Customer support is looking into the issue, but it would have been much smoother if the support chat hadn’t initially been handled by an AI bot.

Hello,
I am very disappointed with my experience with Miinto. I contacted customer service by email, but nobody answered me.
The bag I received has the code/tag removed, and I cannot even scan it. This is a big problem because if I want to sell the bag in the future, people will think it is suspicious or not authentic.
I do not understand how a company can sell a bag like this without a proper code or tag attached. I expected better quality control and customer service.
Honestly, this experience made me dislike this website. No one is replying, and I feel ignored as a customer.
I hope someone finally answers and solves this issue.

Really good customer experience. Super helpful, understanding and was able to support quickly.

Package arrived damaged so the items inside. I reached out to support but they are ignoring my request. Also waited 2 weeks to receive the order

Love how fast Miinto are to deliver and the variety of things to choose from.

The customerservice did att great job. My order was incorrect, but customerservice fixed a free return och and discont on new order. All done with a polite tone over a simpel chat

I got all help and assistance I needed. All good!