Long waiting time
The order was supposed to be shipped within 2–3 business days, but it has now been almost two weeks.
Customer support is looking into the issue, but it would have been much smoother if the support chat hadn’t initially been handled by an AI bot.
Reply from Miinto Sverige
Dear Rickard,
Thank you for taking the time to leave a review.
I am sorry to hear that your order has not arrived within the expected timeframe. I completely understand how frustrating delays like this can be.
Unfortunately, as we have not received the order details we previously requested, I am unable to access your case or investigate what may have caused the delay. For this reason, I kindly ask that you reach out to our customer support team so that we can assist you further.
Please accept my apologies for the inconvenience. We take situations like this seriously and are always working to improve the experience we provide to our customers.
Kind regards,
Julia, Miinto