Anastasia Plane

My experience was the worse with That’s Mine customer service and return process.

I requested return through their portal two weeks ago and still haven’t received a return label. I tried mailing them asking what takes so long but from 5 emails I sent I got only one very delayed reply. Apparently ”a person” issuing return labels on vacation so I have to wait. The support was rude, didn’t even bother message in English when my communication was purely in English so I had to use translator.

Also the quality of their items is very poor and rough for a kid’s skin. I even got one item with damaged surface, which means their quality control is also very poor.

didn't sent 2 items out of 3 from my order, no response from customer service for weeks, no updates on shipping since June. do not recommend

Package arrived damaged so the items inside. I reached out to support but they are ignoring my request. Also waited 2 weeks to receive the order

Det lataste och mest äckliga leveransföretaget!!! De ringer dig och även om du svarar samma sekund lägger de på och försöker försena leveransen så länge som möjligt. Precis som de gjorde före den långa påskperioden. Undvik att välja dem som fraktföretag, bedragare och överprissatta!!

Hemskt val av fraktleverantörer, leveranstid över två veckor, dålig kommunikation och uppmärksamhet mot kunder.

waited very long for my order just to receive an email that they sent it to a different country by a mistake and instead of sending it to me again they just refund it. horrible customer service.

After reading all comments here on Trustpilot I wasn't expecting fast delivery but what happened actually shocked our entire family.

Placed our order for a crib on Wednesday from Netherlands to Sweden and got it by Friday evening the same week. Pleasantly surprised and happy. 🙂

Crib is perfect, no damage or defects. Also very good prices.

Highly recommend!

the worst experience trying to shop there. when I was about to check out the code provided for my birthday made an error in the payment section and the page updated, as a result I couldn't finish an order and the code was marked as "used". Reached out to support and they were not even trying to assist or help. As a Plus member, felt very estranged and decided to not shop further at Zalando.

Great professionals, extremely positive feedback on the customer service! Iconic designs and modern classics, super happy with my Tapwell faucets.

received a shirt already with a hole in it. reached out to support, but they weren't helpful. didn't even try to replace or offer a compensation for a damaged item even thought with compensation (discount) I could consider keeping it.

Fast delivery, great packaging, no problems at all!

Item was returned to sender from delivery point on 5 December. It is 21 of December and still my order not refunded!!

first got paid version but they stopped developing it and sent me to the free version. free version is garbage where nothing is working, super slow, creates more issues than helps editing.

The item I purchase was an expensive LED mask, it arrived from UK broken. It only worked till the first charging was gone. Then it never turned on again after multiple tries to charge it. On top of that I had to pay over 120€ for shipping which was also very unpleasant experience.

Customer support ignored my first email and took them a few days to answer on the second after the return time is already passed.

Really wanted to like Gisou products but probably got super unlucky with my order.

I ordered a set of scents, which were glued to the box. One of them I planned to add to my friend's Christmas gift box, but all of them had glue on them and a bit of the paper packaging that was impossible to remove (unless I wanted to run it through nail polish remover as recommended by support, but that would add an icky smell to it).

I also received a bottle of hair serum with a broken dropper, so unfortunately I couldn't try it. Even though I was looking forward to it, as I heard this is what the brand is most famous for.

They also added gifts with purchase a day after my order, which would have qualified me for the gift, but they didn't include any with my order.

Overall a sad experience. I will see if I consider placing an order again.

Stort utbud av kosttillskott! Jag tränar inför CrossFit- och Hyrox-tävlingar och kunde hitta allt jag behöver hos Proteinbolaget. Bra priser, alltid några kampanjer på gång. Och snabbaste leveransen någonsin, fick min beställning redan dagen efter att jag lade den. Super. Rekommenderas!

THE WORST DELIVERY EVER
They only book delivery on the latest minute almost at 12 AM. Impossible to track, always shows that their track is parked miles away. Eve if they come, they drop a call for 1second that my phone didn’t even ring. Horrible support who was lying that delivery will arrive today.

Cancelled plans to wait for parcel, no BUDBEE, no parcel, waste of time. Book anything but BUDBEE!! They are the horrible and irresponsible.

Had an issue with the order, got sent used scarf and a wrong pair of jeans. Tried to email support but the AI bot replying those messages had zero clue what I want and just repedeately sending me same emails.

UPDATE: solved with a human support