Miinto Sverige Reviews 

I got all help and assistance I needed. All good!

I didn’t get what I ordered and I couldn’t get in contact with any kind of customer service. My invoice on the other hand isn’t cancelled… I will never buy from Miinto again.

I placed an order on February 19, 2026 under the number 8637e025-ae91-48de-002e-00000020c17f. The order was supposed to arrive at my place on February 26th. However, on February 26th, the order didn't even ship. The seller gets in touch quickly, but can't solve the problem, offers to keep waiting, and regrets that the order is delayed. I do not recommend buying items from this store, as the store is extremely irresponsible in tracking customer items. The request for compensation for non-pecuniary damage was answered in the negative. I don't highly recommend this store.

I shop on Miinto very often and they offer great deals. I had issues with an order twice and contacted Miinto for help. Both times, the problem was resolved very quickly. I highly recommend Miinto because I feel well protected as a customer. Thank you to the entire team.

Miinto has only quality brands in the store and the price is often reduced..I had to return my coat because it was a little bit too small . That return went smoothly / efficient with no problems at all..I recommend Miinto..

Extremely disappointing experience. My order was returned and confirmed as delivered weeks ago, yet no refund has been issued. It has been almost a month with no resolution.
I have contacted customer support multiple times and only receive automated responses saying my case is “under investigation”, with no clear explanation, no timeline, and no accountability.
Blocking comments on social media and failing to process refunds in a reasonable time is unacceptable for an online retailer. Based on my experience, I strongly advise others to think twice before buying from Miinto.

I ordered a top and when I received it it had a price tag on it with a price of 500 SEK less than what I ordered it for. When I try to contact their customer service I only get a respond from a bit. I am still wondering if I have to pay the price on the website or the price on the price tag? Very poor customer service unfortunately. Will not order from them again

Absolutely worst customer experience ever. I have returned my package one month ago and UPS lost the package. Miinto contacted me that they are trying to resolve the issue with UPS. I talked to UPS as well and they told me that they found the package but they are waiting for confirmation from Miinto. I did not hear anything back from them. They told me that they will contact me in few business days which they never did. The worst customer experience ever. I am not sure even if i get refund. Do not trust this page.They will make you suffer with their processes.

My wife ordered 4 very expensive Emporia Armani T-Shirts from Miinto.se on December 11 and paid for the international delivery from Italy to Sweden. However as a result she did not get ANYTHING. So far she got money back for one of them minus deduction of 9 Euro.

Here are the details:

1. The order has been divided by Miinto into 2 separate packages, however there was NO PROPER INFORMATION given about that, so it created a real confusion when 2 UPS delivery numbers appeared with the difference of 1 week.

2. Miinto SPAMMED a lot. 18 mails from Miinto were during these 3 weeks of waiting time

3. UPS that is selected by Miinto as delivery agent sent 7 mails from 2 different e-mail addresses with final mails that package(s) one-by-one has been delivered to the MALMÖ AIRPORT instead of the Delivery point that my wife has selected in the order.

4. Due to NO PHONE SUPPORT in Miinto and UPS it was impossible to find out what is going on with the order

5. What Miinto call as "Customer Success Team " is a SCAM. They never answer the mails and that is the only possible contact way for this "MARKET PLACE". They IGNORED all 4 mails that my wife sent to the them.

Conclusion: NEVER EVER AGAIN we will buy from this web site. Boozt and Zalando sell the same brand product for much better prices and they have very good REAL customer service.

They lost my package and I don’t receive any help at all from the customer service.

Just a horrible customer experience. No delivery. No updates. No information. No one to contact. Miintos business model (with partner stores) doesn’t seem to work, because as a consumer you are not allowed to cancel an order according to Miinto. I bought a pair of UGGs as a Christmas gift on the 9th of December, well ahead of the Christmas chaos. Got a confirmation and then a few days after a message that there was a ”slight delay”. I was asked to be patient for 3 business days, so I kept my calm. When 3 days had passed I sent them an email with a friendly reminder. No respons. I then started to chase via the horrible chat robot and was told that they are working on it, and also a clear message to avoid further chasing because that might delay my delivery even more. Unbelievable! Having the nerve to tell that to a customer. Finally I managed to reach a human being via the chat. And then they realised that my delivery way over due. We are now getting really close to Christmas and I started to question if there will be any delivery at all. Didn’t get a clear reply, so I asked them to immediately cancel by order and resend my payment. He told me that he couldn’t do that. But I was ”offered” a email gift card that would confirm that the UGGs are on it’s way. But we are now a few days shy of Christmas and all I have to give to my wife is a printed email. So no UGGs, no return of payment and not enough time to find a replacement gift. It should be noted that I have now been offered a small compensation of 15% of the value. That I have to spend on Miinto. But I don’t want anything to do with this company again. A huge dissapointment. To be fair I have also received a confirmation now that they will return my payment in a week or so. Let’s see…

Super service, quick delivery

A lot of goods the prices are marked up to then give a huge discount.

I ordered a blouse 1,5 month ago and it got lost in the delivery. That could happen but I have asked for a refund for weeks now and no one is answering me. I as a customer should not need to wait for you to find a lost parcel and I have been clear that I don't want the parcel anymore.

The chat could not find my order but I was sent to a person who helped me well and fast.

This store is extremely bad. On November 10th, the customer service sent me an email saying that the goods would be dispatched within two working days. It's already been three days, and I still haven't received the email confirming the dispatch on November 13th. On the same day, miinto sent me an email saying that DHL express might delay the delivery. miinto promised to dispatch the goods within two days, but it was only on the third day that they said they would let DHL pick up the package for dispatch. But later, miinto said that DHL might delay the delivery of my package. miinto is really an irresponsible company!! It was already late for DHL to pick up the package, which caused the delivery of my package by DHL to be delayed as well!! It's not punctual at all!!!

Stort utbud med bra priser och alltid hjälpsamma människor i kundservice. Great selection of products and really helpful people in their customer service. Snabb och fin frakt. Fast shipping too.