It’s a decent bra, but I think overhyped by the ads.. the whole “jelly underwiring” thing is false I can’t feel any jelly in it, it’s just a non-wired/sports type bra. Took a long time to arrive and... See more
Company replied
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Created with AI, based on recent reviews
At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
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Cheap product from China. Took ages to be delivered. I’d rather spend money on the bras at Uniqlo
For all the hype I saw in the reviews left on their social media pages, I had the strong desire to try this bra. It is your average wireless bra. The lift is the same as the ones I wear from another company. You will have to use the extender that comes with this brand, even when you go by their size chart. The material is nice. I also have to adjust the strap throughout the day which is irritating when I am at work. I would not recommend this product. It also comes from overseas.
I am very pleased with my purchase. The comfort is excellent due to the smooth high quality material, thicker side pannels and straps that don't dig in. This also contributes to the look as the front doesn't appear lumpy and there are no side/back buldges. A much more shapely option compared to other comfort focused bras that are mainly just elastic and squish instead of support. The jelly bra is comfortable and does a great job of nicely shaping/supporting. I 100% would recommend.
I have contacted this company on numerous occasions as I want to return the strapless bra I purchased which is way too big even though I followed the sizing guidelines! They have not had the courtesy to reply to my E mail even though I have given them all of the information they requested I am a pensioner and cannot afford to lose this money which I purchased in all good faith! Terrible customer service!!!
Support isn’t impressive
No reply when I reached out for help
Fit is not ideal
I am still waiting for a reply for my MANY emails... the bra you sent me fell apart after only a week... all emails have been ignored, all messages on fb ignored... all comments on your posts deleted, and now you are ignoring a bank chargeback??? ILLEGAL SCAMMY COMPANY THAT SHOULD BE SHUT DOWN.. dont bother with your ridiculous copy and paste half arsed reply.. i get the feeling you wont be in business for much longer!
Warning, Facebook scam! If I could leave a zero star I would. It’s hilarious that this company sends me a email saying leave us a review. How do you like your order? It’s been two weeks since it delivered…. I still haven’t received my order and I’m getting ready to file a fraud claim against this company. I also realized after placing the order that the product comes from China. I would’ve been better off, ordering off a Temu. Thanks for nothing.
Very nice comfortable bra I'm am pleased with the fit will definitely be buying another one in a different colour
Very very comfortable but a bit big even if i followed the chart size. The push up effect not as advertised and im a 36c.
Still hasn’t shown up…no response to my emails. I’ve sent multiple. But they send me emails asking how I like the bra. But I have no idea cause it’s been three weeks and I still don’t have it.
2 weeks and still not received. Showing it’s in China. I looked up the address on the website and it showed United States but once I placed the order, it’s showing China. So disappointed.
It’s a decent bra. I need better coverage. I should have ordered the wireless “full coverage.”
3x is not it…. Sure the band is bigger but the cups are don’t fully fit a larger chest. If you’re a larger person I’d leave this bra for smaller folks. I ended up giving it to my mom who’s a size large.
Bra did not fit well at all despite following the size recommendations. I followed instructions for customer support and got no response. Waste of money and do not recommend this company.
I sent a review last week was replied to on trustpilot saying I would be contacted
The bra doesn’t fit
I’ve contacted customer service also
NO RESPONSE 🤬🤬🤬🤬🤬🤬
Poor, poor company customer service. I have been asking to return an item since the 27th August. They have to agree to the return before they inform you of the process. They ask for a million photos and videos of the item. I requested this return on the day I received my item. I have done everything that has been asked of myself. With no reply or long delays between there response. Honestly I wouldn't buy from this company again, they are doing everything they can not to provide my with a refund or exchange for another size. If you are not aware read below for all the reason they wont refund. The next email from them request you to provide video evidence of the item and photos. I have never experienced such poor customer service and making us the customer to jumpn through so many loop holes to get a refund or exchange. If I could score a zero I would.
Please note that refunds may not be approved for reasons including:
• You changed your mind after receiving the item.
• The style or design did not match your personal preference.
• The item did not suit your fashion taste.
• A significantly different size is requested after ordering (for example, Small to Large).
• Minor colour differences resulting from lighting, screen settings, or manufacturing variations.
If your request qualifies under our Refund & Return Policy, we'll provide the next steps, including our return instructions.
My package never arrived despite emailing them and them also telling me it was being transported despite the tracking number they sent me being invalid for the first two week. Do not give your money
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