Madam Muse Reviews 

1,747
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 1,473 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the remarkable comfort and reliable daily support, noting that the exceptionally soft materials provide a very pleasant and snug fit for various body types. Many people find that the straightforward online ordering process and helpful sizing guides make it remarkably easy to select the right product. However, some customers also noted frustrating experiences involving extended shipping delays and complicated hurdles when trying to organize a return. Other reviewers repeatedly reported poor customer service responses, unhelpful communication regarding order inquiries, and significant challenges regarding unexpected sizing accuracy discrepancies.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on quality and comfort varied significantly.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the bras are surprisingly well made,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide range of satisfaction. While... See more

Return policy

People report negative experiences with return policy, expressing widespread frustration over the process.... See more

Customer service

Consumers find customer service to be disappointing, expressing widespread frustration over poor... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It’s a decent bra, but I think overhyped by the ads.. the whole “jelly underwiring” thing is false I can’t feel any jelly in it, it’s just a non-wired/sports type bra. Took a long time to arrive and... See more

Company replied

Rated 3 out of 5 stars

The bras themselves are comfy well made i dont like the strap going round the front felt it awkward. The support was ok but not as supportive as i thought woukd be and the strapless ones were a bit to... See more

Company replied

Rated 3 out of 5 stars

Ok so I had originally posted a negative response to this company. Their response to emails is non existent and the delivery was very slow. Nearly 4 weeks. However product did turn up and very good a... See more

Company replied

Rated 3 out of 5 stars

I waited for a while before it got delivered. When I ordered form the website I used there sizing guide and order what they said a medium but it is to big. The quality is nice but disappointing that i... See more

Company replied


Company details

  1. Underwear Store
  2. Lingerie Store

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(1,747)

1,743 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

For all the hype I saw in the reviews…

For all the hype I saw in the reviews left on their social media pages, I had the strong desire to try this bra. It is your average wireless bra. The lift is the same as the ones I wear from another company. You will have to use the extender that comes with this brand, even when you go by their size chart. The material is nice. I also have to adjust the strap throughout the day which is irritating when I am at work. I would not recommend this product. It also comes from overseas.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Comfort and Style - would recommend

I am very pleased with my purchase. The comfort is excellent due to the smooth high quality material, thicker side pannels and straps that don't dig in. This also contributes to the look as the front doesn't appear lumpy and there are no side/back buldges. A much more shapely option compared to other comfort focused bras that are mainly just elastic and squish instead of support. The jelly bra is comfortable and does a great job of nicely shaping/supporting. I 100% would recommend.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I have contacted this company on numerous occasions as I want to return the strapless bra I purchased which is way too big even though I followed the sizing guidelines! They have not had the courtesy to reply to my E mail even though I have given them all of the information they requested I am a pensioner and cannot afford to lose this money which I purchased in all good faith! Terrible customer service!!!

6 September 2026
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY!!! AVOID!!!

I am still waiting for a reply for my MANY emails... the bra you sent me fell apart after only a week... all emails have been ignored, all messages on fb ignored... all comments on your posts deleted, and now you are ignoring a bank chargeback??? ILLEGAL SCAMMY COMPANY THAT SHOULD BE SHUT DOWN.. dont bother with your ridiculous copy and paste half arsed reply.. i get the feeling you wont be in business for much longer!

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Scam Warning

Warning, Facebook scam! If I could leave a zero star I would. It’s hilarious that this company sends me a email saying leave us a review. How do you like your order? It’s been two weeks since it delivered…. I still haven’t received my order and I’m getting ready to file a fraud claim against this company. I also realized after placing the order that the product comes from China. I would’ve been better off, ordering off a Temu. Thanks for nothing.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Jelly bra

Very nice comfortable bra I'm am pleased with the fit will definitely be buying another one in a different colour

6 September 2026
Unprompted review
Rated 1 out of 5 stars

2 weeks and still not received

2 weeks and still not received. Showing it’s in China. I looked up the address on the website and it showed United States but once I placed the order, it’s showing China. So disappointed.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

3x is not it…

3x is not it…. Sure the band is bigger but the cups are don’t fully fit a larger chest. If you’re a larger person I’d leave this bra for smaller folks. I ended up giving it to my mom who’s a size large.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service

I sent a review last week was replied to on trustpilot saying I would be contacted
The bra doesn’t fit
I’ve contacted customer service also
NO RESPONSE 🤬🤬🤬🤬🤬🤬

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service - regarding a refund or exchange

Poor, poor company customer service. I have been asking to return an item since the 27th August. They have to agree to the return before they inform you of the process. They ask for a million photos and videos of the item. I requested this return on the day I received my item. I have done everything that has been asked of myself. With no reply or long delays between there response. Honestly I wouldn't buy from this company again, they are doing everything they can not to provide my with a refund or exchange for another size. If you are not aware read below for all the reason they wont refund. The next email from them request you to provide video evidence of the item and photos. I have never experienced such poor customer service and making us the customer to jumpn through so many loop holes to get a refund or exchange. If I could score a zero I would.

Please note that refunds may not be approved for reasons including:
• You changed your mind after receiving the item.
• The style or design did not match your personal preference.
• The item did not suit your fashion taste.
• A significantly different size is requested after ordering (for example, Small to Large).
• Minor colour differences resulting from lighting, screen settings, or manufacturing variations.
If your request qualifies under our Refund & Return Policy, we'll provide the next steps, including our return instructions.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

My package never arrived

My package never arrived despite emailing them and them also telling me it was being transported despite the tracking number they sent me being invalid for the first two week. Do not give your money

23 August 2026
Unprompted review

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