Lumineorganics Reviews 

1,757
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 1,716 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, describing staff as helpful, friendly, and professional. Reviewers often highlight the quick and efficient response times, with many issues being resolved promptly. Many consumers also report positive outcomes from using the products, noting improvements in their health or appearance. However, some customers also noted unexpected subscriptions being set up after a single purchase, leading to unwanted recurring charges. A few other people also felt that orders were significantly delayed or did not arrive at all, with some reporting difficulties receiving tracking information. Additionally, some reviewers expressed uncertainty about the product's effectiveness or noted a lack of visible results.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction, noting that products... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as excellent, friendly, and... See more

Order

Users describe ambiguous interactions with order, with many expressing frustration over unexpected... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting immediate and quick... See more

Subscription

Customers consistently note ambiguous experiences with subscription. Many reviewers report unknowingly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service first class could not be more helpful, just started using the product early signs are positive. The cost is a little more than I would usually spend, however if the signs keep moving... See more

Rated 4 out of 5 stars

Very happy with the product - NAD Advanced. Goes down well with no nasty experiences....which has made me interested to try some of the other products they offer. Customer Service friendly and not... See more

Rated 4 out of 5 stars

The product did take 2 and a half weeks to arrive to me in the UK but all was good once it came. I did contact customer service and they were very helpful. I'm not sure if I am going to continue the s... See more

Rated 5 out of 5 stars

I mistakenly took out a subscription when I just wanted to try the product first. I ended up with a bit of a stock pile. I contacted Lumineorganics & although I didn’t expect a reply immediately as it... See more



Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(1,757)

1,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. I made a mistake with an order and emailed late in the evening. Got an immediate personal response and everything was quickly rectified.

13 July 2026
Unprompted review
Rated 4 out of 5 stars

I order a product which I have been…

I order a product which I have been very happy with but did not realise I was signing up to a monthly subscription. I requested to cancel and return my order then was refunded half the cost. Then received another package the next month and returned it. Thankfully with my second request to cancel it has now been done the response has been fantastic. Thank you

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great products/Great customer service

After finding this company, I was very pleased with their products. I did sign up for a subscription, but then I needed to change it up. They were very accommodating with my needs and were great with follow-up on questions, etc. I will be purchasing regularly.

30 April 2026
Unprompted review
Rated 4 out of 5 stars

Berberine

Made a subscription but I was taking other supplements and asked if I could take this alongside it and they responded very quickly great customer service thankyou

9 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a couple of products as a one…

I ordered a couple of products as a one time purchase. The following month I received the same products and was charged for a subscription. When I contacted customer service with a screenshot of the one time purchase order, they would not return any of my emails other than the first one with, “someone will get back to you”. Despite repeated attempts I had to contact my credit card company. They advised this company has been flagged for doing the very same thing to other clients.
Buyers beware!

12 July 2026
Unprompted review
Rated 4 out of 5 stars

Very happy with the product

Very happy with the product - NAD Advanced. Goes down well with no nasty experiences....which has made me interested to try some of the other products they offer. Customer Service friendly and not 'pushy' like some other organisations. Give them a try...

12 July 2026
Unprompted review
Rated 4 out of 5 stars

Customer service first class could not…

Customer service first class could not be more helpful, just started using the product early signs are positive. The cost is a little more than I would usually spend, however if the signs keep moving in the direction they currently are it will be value for money.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was great

Similar to other reviews, I ordered the Stain Mouthwash and hadn’t realized it was a monthly subscription. I tried to manage the subscription online and wasn't able to - then wrote to customer service, and they responded promptly and cancelled my subscription right away. Cannot speak to the quality of the product yet, but customer service was great.

11 July 2026
Unprompted review
Rated 2 out of 5 stars

Exceptionally long delivery time

Exceptionally long delivery time. No indication this was produced in China. Therefore long,long delivery time.
I also was not aware of a continuous subscription. I really think this is sharp practice (by many companies) and have canceled this aspect of my order.
How do we get honest marketing?

12 July 2026
Unprompted review
Rated 3 out of 5 stars

Great customer service

Would have liked to try the product but my shipment was lost in transit. Great customer service and I was refunded immediately. Maybe in the future, ill give it another whirl.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

I brought the multi collagen peptides

I brought the multi collagen peptides, but after reading the bad reviews regarding the subscription, and when the product eventually arrived, I was very sceptical about this company and product , so I decided to throw the capsules away, I had no confidence in what was in them and putting them in my body.
Most reviews are saying this is a scam company so be aware before you purchase.

11 July 2026
Unprompted review

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