Orderd glasses from this company Sold as being photochromatic And adjusting to vision They do neither They are just cheap reading glasses that i could get for a fraction of the price in a loca... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Since my 1* review I got contacted and refunded. Original post Scammers! Avoid this company. I received my parcel with the main part missing! I asked for the full refund and the return address -... See more
Company replied
Having tried the product it was not working for me and requested refund after refusing % r finds the team gave me a full refund as promised. All Sorted with persistence
I ordered a dark brown hair topper from this company, and what arrived was nothing like the advertised product. They sent me a red topper — completely different in colour and quality. Custo... See more
Company replied
3.1
Average
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service experience
19 August 2026
Unprompted review
Seamless helpful
Great communication, quick to process my order and seamlessly helped when I needed a size exchange.
19 August 2026
Unprompted review
Dealt with problem quickly and…
Dealt with problem quickly and efficiently very happy with the results and thank you Lucy who dealt with my problem
17 August 2026
Unprompted review
Scam website do not use!!!
Scam website do not use!!!
My father in law of 82 placed an order for what he thought were decent quality items but when they arrived they were plastic shipped directly from china
Discussed with the company who refused to issue him a refund and insisted he either paid £35 to return back to them or another £5 for a replacement
After much discussion refused to refund his £38 order
Do not use this company!!!
11 August 2026
Unprompted review
Reply from Loungon
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@loungon.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Service I received was very good
Service I received was very good. The items were good but sadly didn’t fit. Contacted customer service who refunded me extremely promptly which I appreciated very much.
15 August 2026
Unprompted review
Goods took ages to arrive and missing a…
Goods took ages to arrive and missing a vital part. Emailed with little response.
14 August 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@loungon.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
COWBOY'S
Cowboy outfit ordered a dash cam and other item states its been delivered and it hasn't trying to get hold of someone to speak impossible do not buy from this company avoid at all cost BEWARE..
3 August 2026
Unprompted review
Reply from Loungon
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@loungon.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Excellent
Ordered a jelly bra but wasn't expecting it to be supportive. It's great and just received a second ordered of 3 more. No complaints from me
8 August 2026
Unprompted review
I had a query but it was sorted out…
I had a query but it was sorted out very quickly and professionally
16 July 2026
Unprompted review
Electric shaver
I bought a electric shaver. It took too long to arrive, it does not work like it shows in the ai videos, used ONCE and stopped working. Sh*tty product!
15 July 2026
Unprompted review
Reply from Loungon
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@loungon.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Awful quality and arrived damaged
Awful quality and arrived damaged, so trying to get a refund but no luck to date.
3 August 2026
Unprompted review
Reply from Loungon
Dear Valued Customer,
Thank you very much for taking the time to provide us with your feedback.
We sincerely apologize that your package was damaged during transit, resulting in the product being unusable. We fully understand the inconvenience and disappointment this has caused you. Ensuring that your product arrives in perfect condition is our fundamental responsibility.
Please send your order details and relevant photos to our customer service email address: service@loungon.com. Our professional customer service team will prioritize verifying and processing your request within 24 hours of receiving your email and provide you with the best possible solution.
We kindly ask you to give us an opportunity to make amends. We will handle this matter properly until you are completely satisfied. Thank you again for your trust and patience.
Don't buy anything from them
Don't buy anything from them. You won't get a refund as advertised on there website. I wanted to return 2 x binkinis. No return option on the website. When contacted them, recieved delayed responses and then rubbish replys with no comment on how to return and recieve a refund. They don't deserve a 1 star. Had to pick that so I could leave a review.
21 July 2026
Unprompted review
Reply from Loungon
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@loungon.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
CHEAP AND NASTY. I ordered five pairs of 'cotton mix…
I ordered five pairs of 'cotton mix stretchy' capri pants. Non crease'.
What arrived were 5 pairs of viscose, non stretchy very creased shorts
Cheap and nasty
They have declined to answer my emails for the details to return for a full refund
DO NOT BUY THEM
16 July 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Good quality and comfortable bras
Waited a while for these bras but they are really nice, comfortable and good quality.
30 July 2026
Unprompted review
Fast service
Fast service, knowledgeable staff and speedy refund.
Thank you Loungon
29 July 2026
Unprompted review
Rubbish
After posting this review they got back in touch to offer me half my money back. A shame it takes a poor review for them to offer a refund!
Ordered strapless bra - when it arrived quality poor, fitting poor, no support at all from the bra, just not fit for purpose. When I asked how to return was told it wasn’t worth returning as I would have to pay postage but they’d offer me 20% off my next order!! Wouldn’t order from them again - terrible product and poor customer service.
28 July 2026
Unprompted review
Reply from Loungon
Dear Customer,Thank you for sharing your feedback with us. We are sorry to hear that the sizing and product quality did not meet your expectations. We always strive to provide the best experience for our customers, and we understand how frustrating this must be for you. Please contact our customer service team at service@loungon.comwith your order information. Our support team will review your case and get back to you within 24 hours to help resolve the issue. We apologize for any inconvenience and thank you for your patience.
This website is a scam
This website is a scam . No goods arrived after them saying it’s been delivered and then don’t want to be helpful at all . Avoid avoid avoid
28 July 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@loungon.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Bra not as good as shown
Good customer service, disappointed on the bra that I ordered, definitely doesn't look or do as promoted.
27 July 2026
Unprompted review
VERY POOR/NONE EXISTENT CUSTOMER SERVICE
Ordered some shoes, on 8/7/26 and received 15/7/26, that are not as flexible as seen in advert and I needed the flexibility for comfortable fitting shoes. I am trying to return them. Have emailed the company several times and they’ve not had the politeness to respond (bet they do for this one!!) I DO NOT WANT THESE SHOES AND AM NOT GOING TO PAY FOR SOMETHING I DONT WANT. If they give address I’ve already messaged than thanks, but you don’t reply to that. All I want is a return address-not much to ask!
27 July 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
SHOCKER !
SHOCKER ! having posted a negative review of Loungon, I was subsequently asked by Trustpilot to add details to my review. I have done that & was offered by Maeve (Loungon) to send what I originally ordered. I then received a 2nd email (from Cheese) telling me they’d send a refund, not my order.
This company is a complete joke, use them at your own risk !
24 July 2026
Unprompted review
Reply from Loungon
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@loungon.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
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