Ordered the transparent storage bags which turned out to be less than half the size that they are represented as in the pictures. Delivery took over a month and the bags are basically useless wanted t... See more
Company replied
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Review summary
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Had to chase for replacement pump that was missing from original package of vacuum bags. When it finally arrived, after many unnecessary emails, the replacement pump useless for a UK person to use in... See more
Company replied
I owe chick lucky an apology I sent for garden tap I was convinced I did not receive it but today I found it mixed up with other old post my sincere apologies.
I had a bit of trouble recieving the right dresses. After many emails I eventually got 2 resent out to me , but the second one still wasn’t the right dress I ordered . Being told to not to return a... See more
2.5
Poor
316 reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Everything was ok the item was great a…
Everything was ok the item was great a hand held fan , it really came in handy. I liked it had 3 speeds.
My only complaint was the length of time it took to arrive
18 July 2026
Unprompted review
Chic lucky well worth a visit
Have bought a few items of chic lucky and they've been great .
Only one item was a bit faulty and i received a refund straight away.
Communication was excellent and will be buying off them again
15 July 2026
Unprompted review
Not worth the money
The item I ordered looked nothing like the item advertised. It was a cooling mat for my toy poodle I ordered a medium size and is too small and too flat to even give any comfort for my dog
20 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thanks for your review. We’re sorry your item didn’t match your expectations. For further assistance, please contact our support team at service@chic-lucky.com with your order details. We’ll be happy to help you find a suitable solution.
Ordered a cool dog pad for my dog in XL…
Ordered a cool dog pad for my dog in XL it took ages to come because I now realise it was from China! It is useless does not feel cold at all and is only fit for a small dog. Have asked to return it to he told it is too expensive and offered 20 per cent voucher to buy another load of rubbish from them which I obviously will not be doing, do not buy from these people they are scammers. Since this email I have been full refund but have been offered the same from another Asian company which I never received so I’m not confident that I will get the refund
17 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Customer service help and after sales…
Customer service help and after sales help was excellent i love the bra it is so supportive and does what the advert says. Many thanks
10 July 2026
Unprompted review
Disgusting fake company
Disgusting fake company, waited for the order and it’s fake. Save your money it’s crap. Fuming 😡😡😡😡
17 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@chic-lucky.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
I waited quite awhile for my package
I waited quite awhile for my package. Then when it said it had been delivered I didn’t receive it. Very disappointed, I won’t be ordering again thank you!!!!
17 July 2026
Unprompted review
Reply from Chic Lucky
Dear valued customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your recent experience.
We understand that you were seeking reviews before ordering, and we regret that you felt unheard when your order did not arrive. We take such matters very seriously. As a licensed and registered company, we strive to resolve every customer concern promptly and fairly.
Please do not hesitate to contact our dedicated support team at service@chic-lucky.com, and we will gladly cooperate.
Your experience has been highlighted to our team as an opportunity to improve our communication and service resolution processes. We hope to have the chance to restore your trust in the future.
Thank you again for bringing this to our attention.
This is a follow up review
This is a follow up review. Chic-Lucky after numerous emails with several different people, I managed to get a full refund of the item I had ordered in April. It seems to be a very confused company with lots of people replying to emails with different messages. Their delivery too is clearly wrong as when I tracked both packages they sent went to different places!
15 July 2026
Unprompted review
I find this company excellent to deal…
I find this company excellent to deal with order recieved was bit big dealt with it promptly straight away and sending me out proper size no issues what so every I will definitely be ordering again
17 July 2026
Unprompted review
Scam - don't trust
Brought two of the cooling towels with the intent of giving one to my daughter to help with migraines (and this hot weather) and they are just tat. One tub arrived with no label and a dent, and the towels do not stay cold. Towels themselves are the wrong size, much smaller than advertised and no logo, so obviously a cheap imitation of another product. The towels do not stay 'icy cold' for hours - they are cold because you dunk them in cold water. I did try to put a review on the main page but it was removed within 5 minutes. Do not trust - obviously a scam site.
15 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Absolutely rubbish
Absolutely rubbish . Order not received customer service terrible after trying to solve the issue realised they weren't even reading my emails just automated replies not relevant . Wouldn't recommend this company if I could score lower I would. Please don't buy from this company and don't be taken in by ads . Awful awful scam 😡😡😡😡
16 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@chic-lucky.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
If I could give zero I would as that…
If I could give zero I would as that represents what I have received. Terrible customer support. Have been waiting 2 months for my item. I was sent a tracking number. Item shows delivered to Skelmsdale. I don't live in Skelmsdale. Avoid at all cost!
16 July 2026
Unprompted review
Reply from Chic Lucky
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@chic-lucky.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Beware of this shite company I sent and…
Beware of this shite company I sent and paid for some underwear and never received them,I contacted them and they said they'd been delivered quoting a tracking number from may,I actually ordered mine in June and told them, since then all emails have been ignored, their complaints team are absolute crap, will certainly never order from them again, I am a senior citizen and can I'll afford to lose money in this way and everytime I see an advert on Facebook I shall make people aware of this sorry mess, I requested a refund to no avail....absolutely nothing
14 June 2026
Unprompted review
Reply from Chic Lucky
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@chic-lucky.com. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Ordered 2 dresses which took weeks to…
Ordered 2 dresses which took weeks to come. The quality of them were cheap and horrible and much bigger than they should have been. Contacted customer service who have offered a refund for much less than o paid. Waiting to hear back about the correct refund amount
9 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you for your honest feedback. We are deeply sorry to learn that the sizing and product quality did not meet your expectations. Delivering reliable products is something we take very seriously, and we understand how concerning this situation must be for you. Please send your order details and a brief description of the issue to service@chic-lucky.com. Our customer service team will carefully review your case and contact you within 24 hours to provide a suitable resolution. We apologize for any inconvenience and thank you for your support.
I ordered a bra that did not fit
I ordered a bra that did not fit. Not enough support for my size. 11 emails to Chic-lucky to explain what the problem was. Customer service is useless. Bra does not fit or support. They asked for a photo? Of me actually wearing the bra????? Going round in circles and getting nowhere. Ive asked for a returns label and refund on several occasions but have received neither so far. I would never deal with this Company again! Update..customer service has now apologised and offered a refund. Watch this space. Ill update again once refund received
6 July 2026
Unprompted review
Reply from Chic Lucky
Dear valued customer, thank you for your feedback. We sincerely regret to learn that the sizing and service did not meet your expectations. We are committed to providing the best possible experience for our customers and fully understand the inconvenience this has caused you. Please provide your order details and contact our customer service team at service@chic-lucky.com. Our support team will review the situation and contact you within 24 hours to assist in resolving the issue. We apologize for the inconvenience and appreciate your patience.
Purchased the "ice cold" clothes
Purchased the "ice cold" clothes.
Absolute garbage. You may as well wet an old rag and use it to cool you.
Rarely get conned, but certainly did on this product.
AVOID
1 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I ordered a pet cooling mat over 2…
EDIT: I managed to get the E-mail through, and they replied quickly, but it's still in transit, and may take another week to get to me. That's no help to.my poor cat in this heat!!
I ordered a pet cooling mat over 2 weeks ago, it still hasn't arrived. Evri, the courier, say it is still with the sender.
I can't find a phone number for Chic-Lucky, and have tried E-mailing them on the address given on their website, but it bounces back!!
I just want to know where my parcel is before winter comes, and my cat no longer needs it, or get a refund.
26 June 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Very quick response to my email and…
Very quick response to my email and resolved the problem without any problems
10 July 2026
Unprompted review
Excellent service
The order was processed and delivered very promptly. The customer service was excellent as I unfortunately needed a refund which was processed without any delay by customer support service.
Overall very good experience and easy to deal with
9 July 2026
Unprompted review
Be warned.. Rubbish items...Rubbish response
Be warned! Pictures of items grately deceive!
I purchased 6 x items of the same size. When they arrived I immediately spotted the glaring different sizes. ....some almost 2 ins difference.
So I emailed Chic-Lucky to let them know of my disappointment in their products.
Their response was very bland.
They offered to accept the return of items as long as I realised how expensive postage would be. ..at my cost!!!!!
Why.....the company is in UK!!!!!
BEWARE!!! BUYING 6 X OF ANYTHING AT A REDUCED COST IS NOT A SAVING IF ITEMS ARE RUBBISH!!!!
8 July 2026
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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