Jwpei Reviews 

I would not recommend ordering from this company. The clothes are very poor quality, they have poor customer service and a difficult return processes.

Unfortunately, a teenager in the family ordered from this business. When they placed the order for the dress it was noted to be coming back in stock the next day. She needed the item for a specific event. If she would've received the dress within the published timeline at the time of purchase, it would've been fine. However, there were weeks of delays. The shipping time that they referenced before the order (3-15 business days) was not met. It was received after that. They are trying to avoid paying for the original shipping and return shipping. I have enough information to just dispute those charges with the credit card. A reputable business would have shared the delay and allowed you to cancel the order. But there's no way to get in touch with these people or be kept apprised of the order status. Also, when you try to make a return, they withhold the return shipping address. They to talk you into not returning the item. They warn you that if you tried to return to the warehouse address they will not refund you. These are all red flags. None of this is listed on their website. You only get this information by opening a ticket within your account and they will not be upfront with sending return instructions. They first ask you for a photo then they try to talk you out talk you into not returning it then they warn you don't send it to this address, but they won't provide you with a return address or shipping label. You only have 30 days to return the item and I initiated a request on day one and I cannot get any information from them. This is what I got after requesting the return shipping address 3 times.

"Special Alternatives for You:

To save you from the cost and hassle of international shipping, we would like to offer the following exclusive options if you choose to keep the item (perhaps as a thoughtful gift for someone special):

Option 1: Receive a 15% refund on the amount you paid for the item, and you can keep the item for a very good deal.
Option 2: Receive a coupon valued at 50% of the amount you paid for the item, which you can use on JW PEI products, with no time or price limit.
Option 3: Receive a 10% refund PLUS a coupon valued at 30% of the amount you paid for the item, which you can use on JW PEI products, with no time or price limit.

The choice is entirely yours, and please let us know your decision; if you prefer to proceed with the return, we will provide the specific return address in our next email."

JWPei/ I paid myself to return product still no refund after 3 weeks.
After purchasing a bag via a Daily Telegraph promotional link from JW Pei- on the day I received the bag I tried to start a return. There was no returns process set up a return had to be made via email submitting proof of the item purchased and the condition it was in in order to make a hypothetical return.I was advised returns had to be made to the USA at my expense! I was also liable for taxes . So a product purchased from From JW Pei is shipped to the Customer from the UK, but the customer has to return to the USA. After threatening to advise the Daily Telegraph of my negative experience, they offered an address in the UK where I could return the item at my expense.. they also offered that I could keep the item with a 30% reduction. ( I had zero Faith they would refund me.) or I could return at my own expense for a full refund. I paid first class next day signed for delivery and the item was delivered three weeks ago. I still haven’t received a refund. I’m trying to take this matter up with the Daily Telegraph to warn them against promoting fashion distributors where they have not road tested the returns process. DO NOT BUY from this company you will not get your money back if you make a return. As mentioned in my previous review the quality of the item was akin to supermarket or Primark quality and absolutely not worth £170. This is a Chinese company and I should have been warned and beware.

I ordered two dresses from them, and they arrived about one month late after I needed them for an event. I spent over $400 and they sent me damaged product. When asking to send the product back, their customer service took about three weeks to get back to me and refused to cover the price of the shipping back. I’m never going to order from them again.

Ordered a bag at cost of£108. Took 2 months until alleged delivery date. Got many messages from the delivery company to collect the bag from my local pick up point. Bag was never there
Complained to delivery compant (Relay) and JWPei. Keep getting automated emails, promising a refund. 3 weeks later still no refund. Latest email said they ‘missed’ my refund. Dreadful company- feels like they’re just stalling on the refund while I’ve paid over £100 for goods I have never received! So annoyed. Will never buy from them again

These people are blatantly Plagiarizing Indian Sarees and naming it "botanical embellished draped overlay maxi dress". Absolutely shameful these lots.

Terrible experience, took months to arrive then to return it you have to send an abundance of specific photos with very slow response rate.

Photos included all the packaging including tissue paper. What’s that about?!?

Really poor. Don’t do it.

If I could give it zero stars, I would. Absolutely horrible website, don’t purchase! I purchased a preorder and after waiting a month by August 4th it still hasn’t shipped so I asked when it would be shipping and they said in the next couple days. Then they went and canceled my order. I waited over a month a half just for them to cancel it. Horrible horrible customer service. Don’t do it

AWFUL AI customer service I’ve ever experienced to return their bags. The back and forth I had to go through wan insane. Like I was at court being questioned. The one bag I simply didn’t like the size and the other didn’t clasp shut properly. They made me send a video of me trying to clasp the bag shut. Their response time is beyond slow. It was a racket to return the bags and took a lot of emails that lasted over a week. They finally refunded the money but I had to pay for shipping back the bags and a restock fee so I didn’t get the full amount back. TERRIBLE company. DO NOT buy from them!!!

Never. Never. Never!!!!!!!

Extremely disappointing experience. I would not purchase from this brand again.

The bag looked significantly worse in person than it did on the website. The materials and overall appearance felt cheap and did not meet my expectations based on the product photos.

The biggest issue, however, is the return process. Although they state they offer refunds, customers are responsible for paying the return shipping themselves—even when returning an unused item. That makes the return process unnecessarily expensive and frustrating, especially for international customers.

Before ordering, be aware that if you’re unhappy with your purchase, you’ll likely have to pay out of pocket to send it back. In my experience, the product quality and customer experience simply did not justify the price.

I cannot recommend this brand based on my experience.
Waist of money and nerves.

I tried reaching out to return one of the bags i purchased. The customer service was insanely poor. They were not even able to tell me when were the bags actually delivered (so that i will have an idea on when exactly is my deadline for the return).
They were not able to tell me and took days to provide me with the return address.
The whole process was extremely frustrating. Please don’t shop with them. It is not worth it!!!

WARNING: DO NOT BUY FROM JW PEI! CON & SCAM ALERT! ⚠️
​DO NOT ORDER ANYTHING FROM THIS COMPANY!
​I ordered a purse on May 15th, 2026, and didn't receive it until July 13th, 2026! When it finally arrived, the bag was a complete hot mess looked NOTHING like the photos on their website.Purse had 10 fringes,size of my hand and looked like the little mermaid 🧜🏾‍♀️ purse for a child!
​Now, they are giving me pure hell trying to process a return. Their official policy claims you have 30 days, but their real tactic is to wear you down with endless email ping-pong until your time runs out! They not responding to the 3 additional emails sent! They need to be shut down ASAP!
​When I sent my first email requesting a prepaid return label, they tried to gaslight me—offering a pathetic 20% discount on a future purchase if I kept their trash purse! I will NEVER patronize this deceptive, scamming company again!!!

I ordered a bag and it looked nothing like the bag pictured. After emailing many times I got a response on starting a return- which they don’t pay for and it was $45 to ship back to CA. Absolute scam of a store. Do not shop here.

the return policy was quite frankly appalling. no reply too my email whatsoever despite saying reply’s within 24h? customer service is awful and the bags are far too overpriced for a cheap bit of plastic made in china. save your money

Do not order from this website.

I ordered a bag from here after seeing loads of positive tiktok reviews. As soon as it arrived you could smell the cheap plastic material. It was nothing like the pictures. I enquired about a return immediately. firstly it took me ages to figure out how to process a return through their website, its not clear and they make you open a chat to start the process.
Then they've request about 5 different photos of the product before they will even tell me how to return it. I think they are deliberately making it difficult in the hope that i will just give up.

Its a complete scam and I STILL havent been able to get a refund.

Product quality is low and website images are deceiving. Returning products is extremely frustrating. Buyer is responsible for shipping cost and they require you have a tracking number which is costly.

Incredibly difficult return service. I don't plan to shop here anymore- it should not take reaching out to support and waiting 24 hours for a return label to make a return.

Bag was shipped fast no complaints on the customer service/speed. The bag however doesn’t look as expensive and grand as it does online, the bag is still however cute just looks a little bit cheaper than made out.

I am filing this complaint because JW PEI has failed to resolve an issue that is entirely under its responsibility.

My order is being held by Brazilian Customs because an authenticity report from the brand or its authorized representative is required. This is not a document that I, as the customer, can provide.

Despite several contacts, JW PEI has repeatedly instructed me to contact Brazilian Customs or the postal service. This is unreasonable, as only the brand or the party responsible for the shipment can provide the requested authenticity documentation.

I have fulfilled all of my obligations as a customer by paying for my order in full. I should not be responsible for resolving documentation issues that belong to the seller.

I demand that JW PEI immediately:

* Provide the required authenticity documentation to the relevant authorities or logistics provider to secure the release of my package; or
* Issue a full refund without further delay.

If this matter is not resolved promptly, I will dispute the transaction with my credit card issuer and pursue all available consumer protection remedies.

I expect JW PEI to take responsibility for this matter and provide a prompt and satisfactory resolution.

ORDER: br53058

I should have read the reviews. Slick advertising, attractive pricing, got tricked. I bought two bags and they arrived but are of very poor quality. Smell gross, certainly PVC (or “vegan leather” as they call it), plasticky, shiny, icky. I feel bad as I’m never using them and feel wasteful now (environmental impact) plus silly for funding a very iffy business.