Vovia Bags Reviews 

101
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive designs, noting that the items look just like the photos and arrive with wonderful packaging details like dust bags and pleasant fragrance cards. Many people also appreciate the pleasant vegan leather and practical compartments that easily fit daily essentials for work or travel. However, some reviewers were not happy with the quality, describing the products as cheap and completely different from the advertised online images. A few other people also felt that delivery times were excessively long, leading to frustrating delays and communication difficulties regarding shipments.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Quality

People report ambiguous experiences with quality, revealing a strong divide among consumers. While many... See more

Order

Consumers find order experiences to be ambiguous with significant disagreement. Many reviewers report extreme... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting mixed experiences with shipping durations... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a deep split in consumer perception. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I definitely wanted this bag, it’s exactly the same like the ones they advertise, so no scam or whatever. They pack everything nicely, like the dust bag, hang tags, thank you cards, even the wallet ha... See more

Rated 5 out of 5 stars

I ordered a bag in December and received it in 2 weeks. The design was exactly wh at I was looking for and looked just like the photos. Like many new bags, it had a noticeable factory smell when it... See more

Rated 5 out of 5 stars

normally don’t buy bags through ads, but this one caught my attention. The website felt clear and trustworthy, so I ordered. Shipping updates were clear and the bag arrived well packaged. The vegan le... See more

Rated 5 out of 5 stars

I ordered the Ciara Vintage bag after seeing it online and wanted to share my honest experience. The bag is made from vegan leather, which was clearly stated, and it is shipped internationally. Delive... See more


Company details

  1. Handbags Shop
  2. Bags and Luggage Store

Written by the company

VOVIA started with a simple frustration: too many bags forced a compromise. They looked great but didn't last. They were practical but lacked style. Or they came with price tags that made little sense. So VOVIA was created to do things differently. Today, we design bags that combine style, functionality, and quality without unnecessary complexity. Products made to move effortlessly through work, travel, and everyday life. The best bags aren't the ones that demand attention. They're the ones you keep reaching for, day after day, year after year. No hype. No unnecessary compromises. Just bags that make sense.


Contact info

3.1

Average

TrustScore 3 out of 5

101 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(101)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam company

Scam company. Avoid it! Waited for weeks for the item. Got email from delivery company that's unable to delivery, send multiple email to identify problem and help with deliver address. Vovia support was useless, did not help with refund or delivery. Have not gotten either money or the item (which I am not interested anymore).

30 August 2026
Unprompted review
Vovia Bags logo

Reply from Vovia Bags

hey Shams,

we’re very sorry to see your experience described this way and would like to clarify what happened.

after you informed us that the original address was incorrect, our team updated the shipment to the Spanish address, phone number and reference exactly as provided.

unfortunately, the local carrier was unable to complete the delivery and recorded the reason as “recipient address unknown/incorrect.” while the parcel was still in the final delivery process, we weren’t yet able to process it as a returned order.

the latest tracking update now confirms that the local carrier has initiated the return. now that this has been confirmed, our Customer Support team will contact you directly to arrange either a reshipment or a refund, depending on what you prefer.

We understand your frustration, and we can assure you that situations like these are frustrating for us as well. we’re therefore very sorry that this experience has left you with such a negative impression of VOVIA, despite our team remaining in contact and actively working to resolve the delivery issue throughout.

with love,
team VOVIA

Rated 5 out of 5 stars

Not a scam!

I bought a Ciara mini because I was looking for a handy but also elegant bag.
I read all the reviews and I was a bit skeptical: I even thought I was victim of a scam. But in the end, everything went smoothly. In 10 days I received my bag: it doesn't smell chemical as I read and the quality is over the top: in the bag I received a little piece of paper with a pleasent scent. A touch of kindness.
A mention for the last mile courier. I wans't at home at the moment of delivery, but he/she put the bag in a safe place. It is a very thoughtful act

11 August 2026
Unprompted review
Vovia Bags logo

Reply from Vovia Bags

hey Irene,

this made us smile 💛 we’re so happy your Ciara Mini arrived safely and that you love the quality and all the little details.

it means so much to us that you gave us a chance, and even more that you came back to share your experience with others.

enjoy your Ciara Mini, we hope she goes everywhere with you.

with love,
team VOVIA

Rated 5 out of 5 stars

Durable daily commuter backpack built…

Durable daily commuter backpack built with water-resistant fabric, heavy-duty zippers, and reinforced stress stitching throughout. The internal compartment layout keeps laptops, chargers, and personal travel items organized without feeling bulky. Ergonomic shoulder padding makes long daily commutes comfortable even when fully loaded. A rugged and stylish bag for daily work or travel.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

This commuter backpack is built to…

This commuter backpack is built to last, featuring water-resistant fabric, rugged zippers, and reinforced stitching. The compartment layout keeps our tech gear and daily essentials organized without feeling bulky. The padded straps make long commutes comfortable.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Solid daily carry backpack featuring…

Solid daily carry backpack featuring water-resistant fabric, heavy-duty zippers, and reinforced stitching throughout. The interior compartment layout is well thought out, fitting laptops, chargers, and personal items comfortably. Ergonomic shoulder padding offers great comfort during long commutes.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

A sturdy daily backpack made with…

A sturdy daily backpack made with water-resistant fabric, heavy-duty zippers, and reinforced stress points. The internal pocket layout keeps laptops, chargers, and small items organized without extra bulk. Padded shoulder straps make long daily commutes comfortable.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Solid daily carry backpack built with…

Solid daily carry backpack built with durable zipping, weather-resistant fabric, and reinforced stitching throughout. The internal compartment layout keeps laptops, chargers, and travel gear organized and easily accessible. Padded shoulder straps offer great comfort during long commutes.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Durable daily backpack built with…

Durable daily backpack built with water-resistant fabric, heavy-duty zippers, and reinforced stitching. The compartment design keeps laptops, tech gear, and travel items organized without bulkiness. Ergonomic shoulder padding makes long daily commutes comfortable.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Totally a scam!

Totally a scam!

I ordered a bag in red brown cost HK$993.
They sent me a wrong bag in deep brown, cost HK$683 on their website.

I complaint they sent me the wrong one, they denied and said they sent out the right one.

They treat me like a fool! Totally scam.
They are not reliable! DO NOT BUY FROM THEM!
Their delivery company in bad service too.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Bad quality and from China

Shipped from China which they did not warn me about, I assumed this was a quality UK brand.
Bag stank, was tiny and nowhere near the quality you'd expect for the price. I feel duped by the pictures on the website.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible quality and smell

It poses as EU brand, but actually China. And it is the worst china quality possible, worse than Shein. Not like pictures at all, very cheap materials and SMELL just terrible. I bought it only because it was in my friend's wishlist and I wanted to give it to them as a birthday gift. Now I need to quickly find another gift, because this as a gift would be just offensive.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service and company!!!

I ordered a bag a month ago; they never sent it, nor did they refund my money. This is a terrible company with appalling service—don't make the mistake of ordering anything from them.

10 August 2026
Unprompted review
Vovia Bags logo

Reply from Vovia Bags

hey Iryna,

we’re really sorry that your experience with VOVIA has turned into this.

your order was shipped, but unfortunately PostNL was unable to complete the delivery due to a reported address issue. from there, resolving the situation took much longer than any of us would have wanted.

we know that waiting without a clear resolution is incredibly frustrating. our team has been actively trying to resolve the situation throughout.

we want every customer to feel looked after, especially when something goes wrong. we’ll make sure you receive a full resolution directly via email and that this is properly taken care of.

team VOVIA

Rated 3 out of 5 stars

My daughter loves her new bag

My daughter loves her new bag. It's exactly as described. The bag is soft and it fits a MacBook Air laptop 13inch model perfectly. I ordered the vintage canvas which had a little waiting time as it was pre-order but on the mentioned name they shipped the bag and from there it took around 1 week to arrive, so thats great. Living in Germany

7 May 2026
Unprompted review
Rated 5 out of 5 stars

A happy vovia customer

I was a little nervous ordering after reading some of the reviews here were bad and many complained that the shipping takes forever. However my package arrived in one week I ordered the Ciara Vintage and it’s exactly what I was looking for! The quality seems good for the price.

21 June 2026
Unprompted review
Rated 3 out of 5 stars

This was my first time ordering from…

This was my first time ordering from vovia and it did not disappoint. The quality and their packaging and shipping times are excellent. I ordered the ciara essential laptop bag, and wowwww the quality and design is stunning for the price if you would ask me. Top experience all around!

14 May 2026
Unprompted review

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