MESHKI Reviews 

Dress took 3 weeks to come, charged for delivery. The dress came all scrunched up. So difficult to see if it suited or not. Would need to ironed or steamed. Material looked very cheap- like a child’s dress. Sizing was not correct. Then €20 to return. Will never shop again. Customer service little help

Submitted a request to return my dress.

The returns label keeps coming up with an error so I emailed customer service.
Tell me why the first response was this:

Sheilah (MESHKI)

Aug 25, 2026, 22:41 GMT+10

Hi Kathryn,

Thank you for reaching out and letting us know about the issue with your return label.

I’m sorry for the trouble you’ve experienced with the website and completely understand how frustrating it can be when you’re unable to access your return label after successfully lodging your return.

I can confirm that your return has been lodged successfully on our end, so there’s nothing further you need to do at this stage. Once your return reaches us, it will be processed accordingly.
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This is not the issue. The issue is that I dont have the return label.

I emailed again & this is the 2nd response:
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Hi Kathryn,

Thanks for reaching out to us. I appreciate your continued patience throughout this process.

I am sorry to hear about the issue with the return label.

I have forwarded this to one of our Team Leads, who will be able to assist with this moving forward,

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Why is it so hard to just get the return label emailed to me.

Won't be ordering from Meshki again.

I’ve purchased many dresses from Meshki over the years and have usually loved the quality, styles, and fit, so unfortunately I was very disappointed with these two dresses: the Juliet Slinky Maxi Dress With Scarf – Ruby and the Slinky and Mesh Maxi Dress With Scarf – Burgundy.

The dresses looked beautiful in the photos, but the quality and fit were not what I’ve come to expect from Meshki. The Burgundy dress in particular was extremely bulky around the waist and almost looked as though the garment had been sewn together incorrectly. It did not sit or fit properly through the waist and hips, and the overall shape was very unflattering.

I was also disappointed with the refund. My order total was $480.02, but I only received $382.84 back, leaving almost a $100 difference that was not refunded to me. With the additional costs associated with tariffs, unfortunately no longer feels worth it.

That being said, I was very happy with the customer service I received during the return process. The staff I dealt with were very kind, helpful, and professional, and I really appreciated their assistance.

It’s disappointing because Meshki has so many beautiful dresses and I’ve had much better experiences with the brand in the past.

I shop from MESHKI frequently and have spent over £1,000 with the brand within the past month alone, so I was genuinely disappointed by my experience on this occasion.

I placed an order for multiple items, and free standard shipping was automatically selected rather than express. Less than 24 hours later, I contacted customer support to ask whether the shipping method could be changed to express, and I was more than happy to pay the difference.

Unfortunately, my experience with Sarah from customer support was extremely disappointing. Rather than trying to find a solution or offering any alternatives, she repeatedly gave me the same response without any flexibility or willingness to help.

I contacted the courier at the time and was told that my order had not yet been picked up, which made the situation even more frustrating. MESHKI could have either cancelled the order and allowed me to place a new one with express shipping, or simply changed the shipping method and allowed me to pay the difference.

I understand that policies exist, but good customer service is also about looking at the circumstances and trying to find a reasonable solution. Unfortunately, Sarah was completely unhelpful and made no effort to explore any alternatives.

Considering how much I have spent with MESHKI recently, this is absolutely not the level of customer service I expected. It has genuinely put me off shopping with the brand, and I will not be purchasing from MESHKI moving forward. Very disappointing experience.

Very disappointed to learn £15 would be deducted from my refund just to return one item. Cheap looking material and strange sizing. Would not use again or recommend.

Cut £15 for returns and £50 for 'duties' - I have been asking for a receipt/proof of duties Meshki has paid but they keep sending me an invoice. I've paid £80+ for a return. I wouldn't recommend.

I just discovered this brand and ordered a dress. The Amelia bubble dress I believe it's called. It is 10 times more beautiful in person than the photo. You have to follow the sizing chart carefully it is exact! Absolutely beautiful quality, very nicely made, gorgeous fabric. I knew it was not returnable when I purchased it as it was on Final sale. I'm so happy I took the chance. Absolutely stunning. It's much poofier than the photo. I wore it to a party and felt like the prettiest girl in the room. I'm not, but I felt like it and got so many compliments on the dress. Great experience. Thank you

Meshki is my number one store for dresses - I always trust I am getting the best quality. I’ve been really lucky to have loved the dresses I have bought from meshki! I am a big busted curvy girl who has a hard time finding dresses but I don’t have a single complaint about the dresses I have bought.

Isaac and the team at meshki are amazing! I ordered several times for my wedding and then again for baby shower. They were so helpful when I needed to return and gave great customer service when it came to using my credit. Love this team and will remain a loyal customer!

Shocking , can’t exchange I fell pregnant jacket was too big then I couldn’t even exchange lost money on that then… I bought a top and skirt didn’t look like the image and you can’t return for even a store credit!!!! I asked if it’s true to size they lied

I would not recommend ordering from Meshki, whilst the dresses are nice enough, they have extortionate custom and return fees - I ordered three dresses for a wedding, none of which were quite right, and it cost me over £70 to return them. So essentially £70 just to order and try on some dresses - please avoid!

I ordered a dress from here that was on sale for a wedding I had coming up in a couple of weeks. For a whole week I received various emails about how they were sorry it was taking longer than normal to send out my dress and a guarantee it would be shipped soon. Finally, one whole week later, they informed me that there was an inventory error and they actually did not have the dress I ordered and issued me a refund. At this point it was too late to order a new dress and have it get here on time.
I asked if they could at least honor my purchase price in a different color and they said they had already issued the refund. They told me they were giving me a 10% discount for the inconvenience, but looking at their website literally anyone can get a 10% discount by just signing up for email. It doesn’t even cover shipping.
I already thought the price was way too high for a 100% polyester dress, with the additional pain of conducting terrible business on top of it I will absolutely not be purchasing anything else from them in the future

aweful customer service. I had issues with an item and their customer service confirmed a full refund via email (instead of keeping the return fee, as the issue was their fault), however after the return they kept the fee and declined the refund, saying "its not what they meant" when they confirmed a full refund in writing due to the issue beforehand.

I paid a premium price for a dress and MESHKI sent me a completely different product with the correct tag attached, proving this was their mistake. Their quality control is clearly non-existent.
I have a wedding to attend in 5 days, and thanks to MESHKI's incompetence I have been left without the dress I specifically ordered for this occasion. I contacted customer service immediately, sent all the evidence they requested, and I am still left without a solution.
They have not sent the correct dress, not refunded my money, and continue to keep me waiting while the event gets closer every day. The stress and inconvenience this has caused are unbelievable.
It is shocking that a company charging premium prices treats its customers this way. If you make such a serious mistake, the least you should do is fix it immediately. Instead, they have left me to deal with the consequences of their error.
I have completely lost trust in this brand. I will never order from MESHKI again and I strongly advise others to think twice before spending their money here. If you need an outfit for an important event, don't risk it—you may end up with the wrong item and no meaningful help when it matters most.

I ordered from Meshki.fr and still waiting for my order. No response whatsoever

I’m start to think this is a scam website

Please advise.

Update: I reached to Meshki on Instagram, it turned out meshki.fr is not affiliated to Meshki.com at all. It is indeed a scam website. Please do not order from meshki.fr
The website has been signaled to authorities and to Meshki.com

Nearly $5,000 Spent and MESHKI Refused to Refund an Order Delivered to the Wrong Address

I am extremely disappointed with MESHKI. I have spent nearly $5,000 on clothing from this company, yet when FedEx delivered my package to a different property across the street, MESHKI refused to refund or replace my order.

MESHKI confirmed in writing that the package was delivered to a neighboring property instead of the delivery address listed on my order. Despite acknowledging that it was delivered to the wrong location, they still called it a “successful delivery” and told me their decision would remain unchanged.

I never received the package, I did not authorize delivery to another residence, and I should not be forced to lose my money because of a delivery mistake made by their carrier. As the seller, MESHKI should have resolved this directly with FedEx instead of leaving a loyal customer without the merchandise and without a refund.

After spending thousands of dollars with this brand, I expected better customer service, accountability, and protection. This experience has been stressful, unfair, and completely unacceptable. I would strongly advise customers to be cautious when placing expensive orders with MESHKI.

I have written evidence from MESHKI confirming that the parcel was delivered to the wrong property.

Didn't receive 2 out of 5 items and they have been ignoring my messages for 3 weeks! It's ridiculous. Have been in contact via email twice and via chat. After I explain the issue, it goes silent, even after following up multiple times. Unbelievable, such a great company with lovely items, but as soon as something goes wrong from their side, they refuse to help. That's not what makes a great company. Sad, because I love their items so much.

Never again!! I love Revolve & Fwrd but had a few Meshki dresses on my fave list. I had a wine event coming up and ordered $700 worth of dresses & shoes, assuming they are a professional good store. Like everywhere else these days.

I paid the $50 express shipping on top just to make sure it gets to me in time for the event - and obviously it didn't.

Promise was 10am delivery, and by 5pm I had to rush to reformation to get a last minute dress for this event.

This alone is reason to never buy there again, but no it gets worse:

I tried calling and texting them that day, nothing. Incredibly hard to get a hold of anyone but AI.

So I emailed - and got a response days later with apologies but zero answer to my return request. That, IMO, is close to illegal.

Just processing the return through their website? No, impossible. Half my items were non returnable for whatever reason.

So a month (!!!) later after escalations, the case gets send to Sabrina who says:

"I would love to offer you a refund for this return (...) once your item/s have been received and processed (...), this refund is processed against your original form of payment."

No mentioning of the $50 express fee I asked for reimbursement for, or the $11 return fee. I also had to print the label, package the whole thing and wait an hour in line at USPS.

No, thank you. Save yourselves some time here!

Some of the worst customer service I have ever encountered. My package was marked as delivered, but I never received it. All of my packages are sent to a delivery company called fetch, which has couriers that bring my packages to my door. Fetch never received the package, wrote a letter so that I could share with Meshki, and they still gave me the runaround for over 2 weeks “investigating” the situation. As someone who deals with UHNW clients on a day to day basis, this sort of customer service would NEVER fly. Good luck to you all.

I’m extremely disappointed with both the quality of the product and the customer service I’ve received from MESHKI.

My dress arrived faulty straight out of the packaging, with visible pulls and damage across the fabric. It had never been worn and was intended for my baby shower, so I was really looking forward to wearing it. Instead, I was left stressed trying to organise an alternative outfit at the last minute.

I contacted customer service immediately and initially requested an exchange. After receiving no response for over two weeks, despite following up three separate times, I eventually had to ask for a refund instead.

What has been most disappointing is the complete lack of communication. Selling a faulty item is one issue, but ignoring a customer who reports it is unacceptable. Under Australian Consumer Law, products must be of acceptable quality, and customers are entitled to a remedy when an item arrives faulty.

I expected much better from a brand with MESHKI’s reputation. Unfortunately, the poor customer service has been even more disappointing than the faulty dress itself. I won’t be purchasing from them again and can’t recommend them based on my experience.