While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 448 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about constant network drops, extremely slow internet speeds, and unexpected service disruptions that interrupted their daily activities. People noted that connections repeatedly failed or stopped working entirely during bad weather conditions or power cuts. Some reviewers were not happy with the customer support team, mentioning unhelpful responses, rude staff behavior, and exceptionally long wait times. Customers also reported that technicians repeatedly failed to show up for scheduled home appointments without prior notice. Reviewers felt that trying to get any meaningful help, refunds, or issue resolution was an extremely frustrating and difficult process.

What people talk about most

Service

Users describe negative interactions with service, highlighting widespread frustration with network stability... See more

Customer service

Clients share negative opinions on customer service, highlighting frustration with unhelpful automated... See more

Website

Reviewers mention negative feedback about website connectivity, highlighting extremely poor speeds and... See more

Response time

Consumers find response time to be extremely frustrating, consistently reporting a lack of communication and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lo jio network firse hug dia, It's my third time weighting the experience review today i again face the network problem and I have seen many times whenever it's started rain or bad wheather jios... See more

Rated 1 out of 5 stars

Barely 3 weeks since installing Jio internet with the netflix/prime and other channels combo, and sudden blank screens on clicking the channels, and today the internet went off suddenly without i... See more

Rated 1 out of 5 stars

Such a useless internet speed, like when I am playing game the ping is too much... No 5G speed in 5g phone.. It's taking too much money for recharge and shit internet speed 🤬🤬🤬🤬🤬 I just want t... See more

Rated 1 out of 5 stars

This wifi, IS ASS. ITS FREAKED UP BULLSHIT, OVERPRICED SHENANIGANS AND FALSE ADS.I genuinely cant explain HOW MANY FREAKING TIMES i disconnect in one day. If you read this, please do not buy this rou... See more


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider
  5. Web Hosting Company

Information provided by various external sources

Jio – The largest 4G network in India offers high speed mobile internet connection & an engaging digital ecosystem for a seamless digital experience.


Contact info

  • Lava Lane 4, 27360, Thomasville, United States

  • jio.com

1.1

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(1,323)

452 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very Poor Jio Network Experience in…

Very Poor Jio Network Experience in Bangalore

My experience with Jio network in Bangalore has been extremely disappointing. The network is often unstable, with poor internet speed, frequent signal drops, and difficulty using mobile data even in city areas.

For a major city like Bangalore, customers expect reliable 4G/5G connectivity, but the actual experience has been far from satisfactory. Customer support also needs to do much more to address recurring network issues instead of giving repeated standard troubleshooting responses.

I would not recommend Jio to anyone who depends on a stable mobile network for work, calls, or daily internet usage. Jio should seriously improve its network coverage, speed, and customer support in Bangalore. In Jayanagar location

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I had personally visited the Jio…

I had personally visited the Jio Gallery and cleared the outstanding bill amount. I also made the required recharge for the prepaid service. Despite completing the payment/recharge, I have once again received a bill of ₹250 from Jio.
I fail to understand why I am being charged again when the previous dues were already cleared and the required recharge was completed. This appears to be an incorrect billing issue and has caused unnecessary inconvenience and harassment. I went to the gallery and had my connection switched from postpaid to prepaid, yet they still sent me a bill.

One should not buy Jio SIM cards or mobile phones; the company is engaged in deceiving people.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Definitely the worst mobile network to ever exist!!!

It has been more than almost 5 months since I am buying their 3 months plan and I literally have network issues every where. I am busy almost 2/4 of my day yet when I use my phone by the evening hours the network responds as If I am sitting in amazon jungle. 1 star is still too much. This is unbelievable jio.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Worst is not the word.. Beyond it

In a month, three to four days connectivity will not be there.
And they won't register a complaint. We have to complain atleast 10 times, wasting time, energy and so on. The customer service seems to own customer,..their language and their arrogance is extreme. After several calls, they agree to register complaint and we get response that it will take 10 days to resolve and complaints get closed without visit and bogus visits and close complaints.

Extremely pathetic. Even now after requesting them to cancel, they have written that they can cancel only after 10 days.. what a service.. Mukesh Ambani ke jai

10 August 2026
Unprompted review
Rated 1 out of 5 stars

This company is simply a shame to India…

This company is simply a shame to India and mankind. Unreliance JIO rates among the worst telecom service providers in the world. They can't be bothered to issue Sim cards to foreign citizens and business travelers/tourists. Instead they rely on government kickbacks and employ some of the rudest and most incompetent staff I have ever encountered.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst wifi providers in the…

One of the worst wifi providers in the market i can say. First thing they tell you while taking the internet connection that it's unlimited which is clearly not and then you have lot of others things that will come up later, which you will have no idea about and trust me you will be in shock when you realise it and the customer care. They have no idea what's going on. Ever person that I called spoken with has different things to say and none of them have any idea and given me any solution so far. I should have listen to the ACT fiber guy when he said confidently when I said him I am moving to Jio, he was like don't worry sir you will definitely come back. One of the worst services I had so far, I would definitely recommend not to take this connection if you wanna live in peace. If you wanna go through hell and if your life is boring then please go ahead and take it!!!

15 August 2026
Unprompted review
Rated 1 out of 5 stars

It was my biggest mistake to chooseJio…

It was my biggest mistake to chooseJio fiber inplace of my previous wifi provider. I was in impressions that this is reputed company, but with higly disappointed with company staff. They don't pick up the phone. I went to Jaipur vidhut nagar office and I was told to contact Mr. kamal Kumawat. I called him several time but till he didnot pick up the phone and no reply since yesterday. I am waiting to over my subscription from this inefficient jio fiber.

14 August 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look