excitel Reviews 

Never ever use this WiFi one of worst of worst service I wish I could give -10000 rating

Excitel as a brand does false marketing. Every campaign calls out free installation and on the day of installation almost 30% on top of my annual package cost was demanded for 'extra wire used'. Upon reaching out to Excitel support the executive started explaining how these are local vendor partnerships and they cannot control it and how it 'helps me'.

The least a brand/company can do is to be clear and transparent on what the chargers will be. Every poster, every ad currently screams freee installation only to give a massive surge on costs at the end.

Extremely disappointed that this is how this has started out.

It's a fraud company, I paid for a year of service and third day my connection was disrupted from 9 Aug 26, ticket no 77818024,registered mobile no 9532529003, and till 18 August 2026 they were not able to repair my internet connectivity and now they are saying that we can't provide you Internet connection as local service provider was asking for 3 times the money we had to pay the excitel we directly paid to excitel and so our connection was cut and they don't have any control on local team
Then they said we will pay you back the amount as we can't give you service at my locality, our team will pick the modem and the amount will be paid on 22 nd August 2026, now today is 1st September 2026, neither they are Coming to pick modem, nor paying us back the amount.

When I first contacted to take a connection, these people called me at least hundred times to make the payment now it’s been more than 48 hours. No one has contacted me. On the other hand. I have been contacting these people and this field boy is not receiving my call after many attempts, I contacted the customer service at least 10 times and they are so rude, so arrogant, disconnecting my call and not providing me the services I have already spoken with my bank and I have already raised the dispute within five days. The bank will help me to get the refund. I will file a charge back, pathetic service. I will never recommend anyone to have a connection from Excitel. I had to take an unplanned leave for today due to which my salary deducted for more than ₹3000. I told this thing to the staff of Excitel and they don’t care about it. Every time I call they say the team leader will contact you. The manager will contact you. Someone from the field will contact you, but no one came back to me. I will try my best to leave a worst review for Excitel everywhere, even on Twitter. I just want my money back. I am not getting connection from you. I am not receiving any service from you. I would rather contact a local service provider, pathetic service excite.

Extremely disappointing experience with Excitel. My internet connection repeatedly stopped working and showed “No Internet” for several days. I raised multiple complaints, including ticket SSS186240826, and although a technician visited and temporarily fixed the issue, the problem started again shortly afterwards with frequent disconnections and eventually complete loss of internet.

I also faced problems with the MyExcitel app, where I was initially unable to reopen my complaint or create a new ticket because it kept showing “Some Issue occurred, Please Try Again.!!!” Eventually, I raised another complaint, SSS30310826, but I have had to spend far too much time chasing support for a basic service that I already paid for.

I also contacted Excitel through email and received reference Tkt3852460, but the overall grievance process has been extremely frustrating. After repeated connectivity failures and multiple complaints, I decided to request cancellation of my connection and a refund.

My experience has been very poor. I expected reliable internet and proper support, but instead I faced repeated disconnections, days of service disruption, multiple tickets, and a lot of inconvenience.

Very disappointing service. I would not recommend it based on my experience.

Pathetic Customer Support & Extremely Poor Service from Excitel

I have been using Excitel broadband, and my recent experience has been absolutely pathetic. My Wi-Fi has been showing LOS (Loss of Signal) since Monday, and despite continuously following up with customer support for the past 3–4 days, the issue is still not resolved.

What is even more frustrating is the way their customer support handles complaints. Every time I call, I get the same scripted responses, almost as if I am speaking to a bot. I have been repeatedly given false commitments that the issue will be resolved within the next 2 or 4 hours, but nothing actually happens. I was also told that a supervisor would call me back within 4 hours. I waited patiently for 6 hours, and still, I received no call from either the supervisor or the technical team.

The local technical team in Sector 62 has been equally disappointing. Not a single person has contacted me to properly understand or resolve the issue. I have had to keep calling and following up myself, as if resolving their service failure is somehow my responsibility. I am paying for the service—not the other way around.

On top of that, I was initially informed that I needed to pay around ₹499, but later the amount increased to approximately ₹650, without any proper prior explanation of why the additional amount was being charged. I still paid the extra amount of around ₹150–₹200, expecting at least a basic level of service, but unfortunately, even after paying more, I am not getting the service I am supposed to receive.

What makes this even worse is that I clearly informed them that I was not keeping well, yet nobody seemed to care enough to actually resolve the issue. Because of their failure to provide a working internet connection and their repeated empty promises, I had to go to the office instead of peacefully working from home, which further worsened my condition.

And this is not even the first time. I have raised similar issues with Excitel multiple times in the past, and the response has always been the same—repeated scripted statements, false timelines and absolutely no accountability from the concerned teams.

I am genuinely frustrated and angry with the way Excitel treats its customers. A simple LOS issue has been pending for days, despite repeated calls and follow-ups, and nobody seems willing to take ownership of the problem.

Based on my personal experience, I would strongly advise people in and around Sector 62 to think twice before choosing Excitel for their broadband connection. Paying for a service is one thing, but getting the service and receiving basic customer support when something goes wrong is another. Unfortunately, Excitel has failed miserably on both counts in my experience.

Very disappointing service, extremely poor customer support, and zero accountability.

🚨 DO NOT BUY EXCITEL BROADBAND! ⚠️

Looking for an internet connection? Avoid Excitel Broadband. Here is how they operate (Account: 1410001893):

❌ Misleading & Forced Recharges: When my internet crashed due to a line cut, they forced me to recharge for ₹600 upfront just to assign a technician. Paid the money, but service was never restored!

💸 Unprofessional Local Service Provider: Their local partner team arrived and demanded unauthorized extra money out-of-pocket to fix the wire. When I refused to pay unapproved fees, the technician simply abandoned the job.

🛑 Fraudulent Refund Tactics: After canceling, they held my ₹2,000 deposit hostage for days and only released it after I threatened legal action via the National Consumer Helpline (NCH). They are STILL holding my ₹600 for service they never provided!

🔥 Verdict: A completely unprofessional setup with zero customer accountability. Cheap marketing on paper, but a total scam on the ground. Save your time, money, and sanity—go with a reliable provider! 🚫📡

I do not have the option to give a zero rating and am forced to provide at least a 1-star rating.

First of all, the Excitel team's response time for addressing issues is more than 48 hours, even when the issue is logged through the portal. To make matters worse, the customer support team calls for feedback after a week and marks issues as resolved without actually resolving them.

Additionally, the local technical team rarely answers calls unless there is a request for a new installation. Existing customers facing service disruptions or technical issues receive very poor support and follow-up. Overall, the service quality, responsiveness, and customer support experience have been extremely disappointing. I would strongly recommend not to opt for Excitel services

One of the worst broadband services I have ever experienced.

The biggest problem is not just the repeated red LOS light issue, but also their poor customer support. Getting connected to customer care itself is a struggle. I have to send multiple emails before I even receive a response, and even after that, the issue is rarely resolved.

When I finally manage to connect with customer support, the only response I get is, “Please wait 24–48 hours.” This is simply unacceptable.

I work from home, and waiting 24–48 hours without internet is not a practical solution. Instead of sending a technician immediately to fix the issue, they keep asking customers to wait while the same problem keeps repeating.

I have already paid for a 9-month plan, yet I have faced this issue multiple times. It feels like customers are expected to keep following up for the same problem again and again, without any permanent resolution.

Based on my experience, I cannot recommend Excitel to anyone who needs a reliable internet connection for work or daily use. If you value your time and need dependable broadband, think carefully before choosing this service.

Worst service.... While using it in hyd Connection disconnects often... And While I relocated to another room with still 2months of plan left...They said service is not available in that area and They haven't provided me or given me a grace period to relocate to other area

Poor connection and pathetic customer support. It has happened in last 20-25 days, since I took the connection, there internet not working problem has arised 3-4 times. Also no escalation system works here. So my advice don't take get trapped with this company's internet.

Absolutely the worst internet service I have ever used. The connection keeps fluctuating, and the internet goes down at least twice every week. The worst part is that their so-called ground team takes days to fix even a basic connectivity issue.

Their "48 working hours" apparently means 8 hours a day for 6 days. So basically, be prepared to sit without internet for almost a week!

The connection randomly stops working while you're in the middle of something, and the ground team is completely useless. Their customer executives are no better. The only solution they know is: "Sir, please reboot your router."

Worst internet provider. Don't waste your money or time. NEVER take this connection.

Bahut hi ghatiya company hai logon Ko bevkuf banati Hai service ke naam per Kisi prakar ki koi logon ko koi service nahin dete yah log ekadam se bevkuf Banakar rakhe hue hain customer khud Hi chhod Kar inko jata hai service ke naam per fenk service center

Never use this company. They take your money and never fix the problem. Their engineers do not respond and seem to do very little work. Very very bad and very unprofessional

Every other week, there is connectivity issue. The internet has not been working since more than a week. Poor customer service, no visible actions on the complaint raised. Very disappointed.

. I have been a loyal Excitel customer, but my experience has been extremely disappointing.

Shortly after paying for a 6-month plan, my connection box became faulty and stopped working completely. It’s now been 6 days, and despite making multiple calls, no one has contacted me or resolved the issue. Every time I call, I’m told that a supervisor or engineer will call back or visit, but none of these promises have been fulfilled.

The customer support team also refuses to transfer calls to a supervisor or the termination team unless you repeatedly insist. When I was finally connected to the termination team, I was informed that my connection would be disconnected but that I would not receive any refund for the unused period of my prepaid plan.

To make matters worse, they disconnected my service without even informing me, and they have still not refunded the remaining amount. This level of customer service is completely unacceptable and shows a total lack of professionalism and accountability. I would strongly advise others to think twice before choosing Excitel.

I took connection from Excitel online in May 28,2026 and person named Pruthvi (7386625821) and his team came for providing connection and money collection. after sometime connection was done and worked for 3-4 hours and after everyday problem just work for 1 hour and 8-10 doesn't works. If call to customer care they say will be solved and never solves the problem. Worse part tickets are getting closed without any action.

Worst service. They will close your ticket themselves stating that the router has been changes but in reality nothing has been done. They will not answer your call. If you will call customer care, the person will assure you to resolve the matter in 24 hours but it will take 10 days and might be possible even after 10 days, no action is taken. In short, a big no to EXCITEL.

Having Excitel for nearly three years disconnected yesterday reasons petahic customer

Dont take there connection. They have frequent disconnection. They dont have technical support team. They have hired some agency for technical support in jaiour & that too on contract. So he dont have time bcus of too many complaint. They respond to email but no results. There head Mr. Ashwami Mathur too int. But no solutions. They are worst company of interent. Dont burn your money.