Not very reliable
Purchased return ferry tickets to koh samui using direct ferries.
The return journey via seatran ferry service was not smooth.
We had the email confirmation and the booking number from direct ferries regarding the return journey from koh samui to donsak by ferry and from donsak to surat thani airport by bus, but upon reaching donsak, seatran ferry told us, that despite our email confirmation, our booking did not include bus tickets from donsak to surat thani airport.
After some discussions with the staff , we went to the counter of seatran and showed our email confirmation and got the bus tickets from the counter.
But this unnecessary confusion and discussion resulting in a delay for everyone as the bus departed half an hour late cudve been avoided as the bus tickets are usually shared over the counter by the ferry company.
We reported this to direct ferries and no action /communication was taken by them with seatran ferries.
The booking reference number is AB26061100001. The tickets were purchased online via direct ferries website and clearly state the origin and the destination.
One would expect such tickets to be valid with the ferry operators without hassles and inconvenience and for the ferry operators not to dispute the validity of these tickets.
Reply from Direct Ferries