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Direct Ferries Reviews 

89,105
•
TrustScore 4.5 out of 5

4.3

Ferry Service
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Review summary

Created with AI, based on recent reviews

Evaluating 11,473 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is super easy to navigate, allowing them to quickly find and book the best ferry tickets for their upcoming trips. People also love being able to compare various travel options, alternative routes, and clear prices all in one convenient place without any stress. However, some customers also noted that amending or changing existing bookings online can sometimes be quite frustrating and difficult to manage. A few reviewers also mentioned unexpected extra fees or add-on charges suddenly appearing only on the very final payment screen.

What people talk about most

Booking process

Reviewers mention positive feedback about booking process, finding the step-by-step procedure quick,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Website

Consumers find website satisfaction with the intuitive layout, noting that booking ferry crossings is quick,... See more

Price

Reviewers highlight ambiguous aspects of price, often praising competitive fares and reasonable costs... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking process was easy and quick. However, I have tried unsuccessfully to download the Direct Ferries app on my android phone as "My device does not support it". Not very helpful andvery frustra... See more

Rated 4 out of 5 stars

Very easy to use however it is handy to have a summary page of the actual booking times just before purchase would be desirable as it can be easy to get the wrong time sometimes or heaven forebod the... See more

Rated 4 out of 5 stars

Everything was fairly straight forward with booking really although I feel you could have an edit control to alter previous pages , it seemed as though I had to start again. Maybe my fault as a first... See more

Rated 4 out of 5 stars

Holding the booking was useful. Did not appreciate the constant add ons after choosing trip. They should be right upfront.

Company details

  1. Ferry Service

Written by the company

Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

89K reviews

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4.3

All reviews

(89,105)

11,277 reviews in the last 12 months

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