Very easy to use, scrolling back and changing e.g. hours doesn't require to type in all data again! Really good overview of all the options you have while choosing a company ... and Direct Ferries se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m still awaiting information on the cancelled ferries from Poole to Cherbourg and Cherbourg to Poole. I contacted Direct Ferries 3 days ago with my request to be transferred over to a different ro... See more
Company replied
Excessive overpricing. Didn’t want to risk turning up at time to travel and booking in person and no availability so booked online with Direct Ferries. Banda Aceh to Palua We return, with VIP seat. Pa... See more
Company replied
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
Company details
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use
Very easy to use, scrolling back and changing e.g. hours doesn't require to type in all data again!
Really good overview of all the options you have while choosing a company ... and Direct Ferries seems to be cheaper than booking directly with the company you're sailing with!
28 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excessive overpricing
Excessive overpricing. Didn’t want to risk turning up at time to travel and booking in person and no availability so booked online with Direct Ferries. Banda Aceh to Palua We return, with VIP seat. Paid 1,464,181 for 2 adults. Arrived to checkin. Tickets readily available at 125,000 per adult. That’s 1,214,181 overcharge/ agent fee.
20 October 2026
Unprompted review
Reply from Direct Ferries
Hi
Thank you for taking the time to share your feedback - I’m really sorry to hear about your experience.
I’d really like to look into this further for you, but unfortunately, you haven’t included your booking reference number with your review. Please update your review to include your booking reference number, and we’ll be able to investigate this for you right away.
Kind regards,
Direct Ferries
Safer to book direct with ferry company
All seems fine at the time of booking. Easy to book tickets, good price, easy to download the app and make changes if you need to.
Pray however that you do not have a query and that nothing goes wrong. Customer service can only be accessed after negotiating the gauntlet of the chat bot (no phone, no email).
If you do get through to an agent they will absolve themselves of all responsibility and keep you waiting indefinately whilst they "contact the ferry company".
I had cause to contact direct ferries to enquire about a change to our return ferry to the uk from Roscoff France. I waited several days for a reply and at no point was I informed that our booking had in fact been cancelled. In addition I am still waiting for a reply to a request for information about a missed ferry which was initiated almost 3 weeks ago.
This company is not a member of ABTA nor are they regulated by the maritime and coastguard agency.
Will book direct with ferry company next time.
29 September 2026
Unprompted review
Reply from Direct Ferries
Hallo,
Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. We stellen uw opmerkingen zeer op prijs, omdat ze ons helpen om verbeterpunten te identificeren.
Het spijt ons oprecht te horen dat uw ervaring niet aan de verwachtingen voldeed, zowel die van u als die van ons. We streven er altijd naar om de best mogelijke klantenservice te bieden en betreuren het ten zeerste dat we daar deze keer niet in zijn geslaagd.
Ons team heeft inmiddels contact met u opgenomen. Mocht u verdere ondersteuning nodig hebben, neem dan gerust op elk gewenst moment rechtstreeks contact met ons op.
Nogmaals onze oprechte excuses. Ons klantenserviceteam zal uw feedback zorgvuldig beoordelen en deze gebruiken als een leermoment, zodat we het de volgende keer beter kunnen doen.
Met vriendelijke groet,
Direct Ferries
Booking shambles
Booked outbound ferry for 09:50 and return ferry for 17:00
Unable to service the return ferry so proposed 06:30 return.
So they want me to teleport to the island and return back to Oban then go back to mull.
Wasted an hour trying to resolve this.
This is ridiculous, no contact number to cancel either and payment still pending.
Will never use again.
15 October 2026
Unprompted review
Reply from Direct Ferries
Hallo,
Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. Het spijt ons zeer voor de frustratie en het ongemak die deze situatie heeft veroorzaakt.
Helaas was de door u aangevraagde afvaart niet beschikbaar, waardoor we u een alternatief vertrektijdstip hebben aangeboden. We begrijpen dat dit alternatief niet geschikt was voor uw reisplannen en bieden onze excuses aan dat we uw oorspronkelijke aanvraag niet konden bevestigen.
We willen u er ook graag van verzekeren dat uw boeking nooit is bevestigd en er geen betaling is afgeschreven. Hoewel er mogelijk een bedrag als reservering op uw rekening zichtbaar was, is deze betalingsreservering geannuleerd toen we uw boeking niet konden bevestigen. Het gereserveerde bedrag zou binnen enkele uren weer beschikbaar moeten zijn, maar afhankelijk van uw kaartuitgever kan dit tot 72 uur duren.
Het spijt ons dat de tijd die u heeft besteed aan het proberen op te lossen van deze situatie uw frustratie verder heeft vergroot. We waarderen uw feedback over de moeilijkheden die u heeft ervaren bij het contact met ons. We begrijpen hoe teleurstellend deze situatie voor u moet zijn geweest en bieden onze excuses aan dat we u geen geschikt alternatief konden aanbieden.
Met vriendelijke groet,
Direct Ferries.
Shambles I booked with DF ON 2nd Of oct £400…
I booked with DF ON 2nd Of oct £400 and paid the extra for change of dates so changed the date heard nothing i tried contacting them and nothing if they do not contact me and rearrange my ferry i will be taking them to court
2 October 2026
Unprompted review
Reply from Direct Ferries
Hi David.
Thank you for taking the time to leave a review, we're always grateful for any customer feedback.
Regarding your request to amend apologies the sailing became fully booked for vehicles.
Your amended booking has now been resolved for you.
Regarding our telephone conversation a new email confirmation has been emailed for you.
Kind regards,
Direct Ferries
It starts with the garage personel Who…
It starts with the garage personel Who guide you into the right spot. This man , was not very pleasant. The the malen personel achting verre bossy. I feit like castleden to be feeding. Breakfast also the same male were unfriendly disrespectful . The women were just fine and friendly. Later so.a chaos in the garage but a friendly but als dominante man helped use driving backwards to get to the right spot to drive out of the boot garage. But thank you anyway. The staff at the levels of the boot were ok and helpfunctie but also quite tense.
10 October 2026
Reply from Direct Ferries
Hello,
Thank you for sharing your experience.
We're sorry to hear that some members of the ferry crew were unfriendly and that you felt uncomfortable during your journey. We understand how important it is to feel welcomed and respected, particularly during boarding, onboard service and disembarkation.
As Direct Ferries is a booking agency, the onboard staff and vehicle operations are managed directly by the ferry company. However, we will pass your feedback on to the operator for their attention.
We're pleased to hear that some crew members were helpful and friendly despite the difficulties you experienced.
As your concerns relate mainly to the ferry company's onboard service, we would appreciate it if you could consider updating your rating to reflect your experience with Direct Ferries' booking service separately.
Kind regards,
Direct Ferries
Offers tickets
Offers tickets, the tickets are somehow no longer available after buying and they will offer another ticket for a higher price for the same ferry. They will then hold you hostage, you cannot get a refund.
They are just a scam.
8 October 2026
Unprompted review
Reply from Direct Ferries
Hello,
We are sorry to hear about your experience and understand your frustration.
I would like to personally investigate what happened with your booking and look into the issues you have raised.
To do so, could you please update your review to include your booking reference number, which starts with DFP?
This will allow me to locate your booking and investigate the matter further.
Kind regards,
Direct Ferries
I’m still awaiting information on response regarding cancelled ferries
I’m still awaiting information on the cancelled ferries from Poole to Cherbourg and Cherbourg to Poole. I contacted Direct Ferries 3 days ago with my request to be transferred over to a different route and am still awaiting a response.
This has all been resolved promptly many thanks to Julie. Best wishes
2 October 2026
Unprompted review
Reply from Direct Ferries
Hi Amy.
Thank you for taking the time to leave your review, we really appreciate all feedback.
Regarding your booking this has now been resolved for you.
Have a lovely journey.
If there is anything else that we can help with, please don't hesitate to get in touch with us.
Kind regards,
Direct Ferries
We appreciate the improved safety…
We appreciate the improved safety warnings on the car decks.
12 July 2026
Misleading ticket sales
Misleading ticket sales. Terrible customer service. Just book direct with the ferry company.
25 September 2026
Unprompted review
Reply from Direct Ferries
Hi
Thank you for taking the time to share your feedback - I’m really sorry to hear about your experience.
I’d really like to look into this further for you, but unfortunately, you haven’t included your booking reference number with your review. Please update your review to include your booking reference number, and we’ll be able to investigate this for you right away.
Kind regards,
Direct Ferries
Great experience
Great experience, always on time. Good food and decent coffee. Entertainment for the kids is also on point. Recommended
31 December 2025
Comfortabel way of travel
Easily booked. Easy place to hop up as well in Split as Hvar. The seats are fine and it's a really comfortable way of travel.
24 September 2026
Everything went very well we had a good…
Everything went very well we had a good trip!
7 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.