Henry Meds Reviews 

The process was super easy. The doctor I met with was fantastic. Medications shipped to me within 2 days of my online appointment. Highly recommend!

My experience trying to establish care here has been incredibly frustrating, and at this point, I’m honestly angry with how poorly the entire process has been handled.

My first appointment started late, only for the provider to tell me, “You’re not even on my schedule because I’m not licensed in your state, so I can’t help you.” I’m still not sure how an appointment gets scheduled with a provider who legally cannot provide care in my state. She told me someone would reach out to get everything corrected. No one ever did. I eventually had to initiate communication myself just to get another appointment scheduled.

That led to my second appointment. Once again, I made sure I was available and on time. More than an hour and a half after the scheduled appointment time, I was still waiting with no provider and no meaningful communication about what was happening.

I completely understand that providers can run behind and unexpected situations happen. But this is no longer about an occasional delay. This has been one problem after another: slow communication, an appointment booked with a provider who couldn’t legally treat me, no follow-up when I was specifically told there would be one, having to chase down the office myself, and then waiting 90+ minutes for the replacement appointment.

Patients are expected to show up on time, keep their appointments, and communicate when something changes. Expecting that same basic level of professionalism and respect in return should not be unreasonable.

Trying to book an initial appointment and establish care should not be this difficult.

Jess was incredibly kind and helpful!

Along with multiple other users, they took my year's worth of money and ghosted me. My prescription has been delayed at UPS for 5 days already. This is a refrigerated, expensive medication. I would definitely NOT recommend this company.

My biggest concern with Henry Meds is their customer support. They provide a phone number, but no one answers. I tried calling multiple times last year and again this year without ever reaching anyone.

Email support is extremely slow as well. The first time, I waited about a week for a response. More recently, I sent two emails asking for help. After a week without a response, I contacted them again to say that my request was no longer relevant and that I no longer wanted to continue with their service. They finally responded on the 10th day and apologized for the delay.

This is important to know before signing up. Henry Meds provides ongoing medical treatment, and there may be times when you need timely help with your medication, dosage, refill, or treatment. Waiting 7–10 days for a response in those situations is not acceptable. Based on my experience, I would not recommend Henry Meds to anyone who expects reliable and timely support.

They are over priced and difficult to work with. Doc was 20 mins late to telemedicine appointment. He was extremely rushed and hard to follow.

If you want to cancel you have to go through customer service; you can’t find it on your portal anywhere and they are super sneaky about monthly charges. One for the subscription every month even if you don’t have an appointment plus I found another $49 charge for three months in a row even after I cancelled the subscription! I had to have them delete my credit card to avoid more monthly charges; something that also had to go through customer service.

Honestly there are better options out there. You’ve been warned.

I've been a subscriber of Henry Meds for years. This month I was prescribed a refill for my GLP-1 and the package arrived hot, not warm, hot. I am friends with our UPS driver, so I took the package directly from him off the truck. When I brought it inside and opened it, the freezer packs were as hot as a heating pad, as was the vial. Additionally, the package was missing wipes and syringes. I recorded a video in case I needed to show proof and then sent an email to Henry Meds. I did receive the wipes and syringes in the mail a few days later, but just found out that the provider denied providing me a new vial. This is absolutely ridiculous. It's August in Texas. If Henry Meds contracted with a pharmacy that isn't packing the medicine well, that is on them. The GLP-1 already isn't nearly as effective as the tirzepatide they previously prescribed, and now what I've received will be even less effective. This response has left me seriously considering whether I am interested in continuing to support this company.

The provider seemed very short and in a hurry for the few minutes she spent with me for an appointment. I felt like a number in a queue. Please train your providers to have compassion for the work they are doing.

My doctor was great straight to the point and willing to help.

I submitted an intake form, it looked like I was approved for meds, they took my payment info and said one business day to receive next steps and it’s been a week and still nothing. I have tried calling, emailing and chatting but no one is ever around during their business hours to help. Chat is always down, and no one answers phone or replies to emails. Maybe this company has folded and is still taking money for meds they never intend to send?? I don’t know what else to think! My portal shows no info other than my payment method.

Thank you so much for the first meet with my provider, Joshua. He was on-time and very helpful and informative, unlike my previous experience with JoinFridays. Also, thank you Dominique for the quick response to my questions.

I am a re-signing patient of Henry Meds.
It took me 9 days of back-and-forth emails to FINALLY get the answers to my questions. There was no person available to speak with using the Customer Service phone number??? My questions could have been resolved with a 10-minute telephone conversation. I had 12 email correspondences with a representative. She clearly did not understand what I was asking, and I clearly did not understand what she was asking of me. I did finally get a resolution and resigned. If I was a first-time patient, I would have looked for another option. I would not recommend Henry Meds to anyone that is starting a GLP-1 without the ability to speak one on one with a representative!

I have now had three appointments in a row and the Dr. assigned to me did not show. You can't get in touch with any and if you do get a rep, they push your appointment out for 2 to 3 weeks only for them not to show up. The trend is things go good until your second round. This has been a complete waste of my time.

At the beginning of my journey to losing weight with Semaglutide, I noticed immediate changes in my weight and was excited. However, after the first 6 or 7 weeks I hit a brick wall and the weight loss sort of stopped… I contacted the good people at Henry Meds and they raised my dosage and I was back on the right track again. My beginning weight was 148 pounds and for someone who is a whopping 5 feet tall and I say that with with as much pride as I can muster mind you, that’s a lot of weight! Thus, I was super excited watching this weight falling off and when it suddenly stopped I was so disappointed! Raising my dosage and seeing what a difference it made have me the confidence that I had lost and welcomed back, arms wide open. I’m now down to 125 and working on losing more. In my height range I should only weigh somewhere between 105 and 110. I’d be happy with 115! The folks at Henry Meds have been noticing but stellar! They have been by my side since the very beginning, I couldn’t ask for more…
Thank you one and all! I appreciate all you’ve done for me!
Teri

Dr. Swanson is exceptional. He has the perfect balance of expert medical knowledge and genuine compassion. His bedside manner is warm and reassuring; he takes the time to listen and makes you feel like you are his only patient. He explains everything clearly and genuinely cares about your well-being beyond just your symptoms. I highly recommend him to anyone looking for a doctor who truly goes above and beyond!

It went well for the first 3 months only. After that, no provider was available, I had to reach out several times to get a response. When they finally found a provider, he/she didn't even show up for my appointment. This would never happen in a physicians office. Imagine paying up front, not being able to get a physician, then the physician just doesn't show up and leaves you there alone. Disheartening.

I think they are out of business. I was a client since 2023, but in 2026 I have had serious problems getting my TRT shipped to me, and now they are a full month late, they are not responding to emails, the chat feature is now just an automation... but of course they still are charging me monthly! STAY AWAY FROM THIS GROUP.

Fast, easy consult and timely

I had used Henry Meds before and then switched to something "cheaper" and it did not work as well. When I came back to reactivate my account, they were so nice to help me understand all of my options. Including delaying shipping of my meds as I ended up out of town unexpectedly. I would highly recommend them. Their product works and their customer service is THE BEST!

CAMMILLE made my experience great she was helpful and very thorough and professional