Once the initial problem was resolved, and I spoke to customer service about finally setting up an appointment. Everything was smooth. There was confusion because I had been prescribed it previously I... See more
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door. With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Why GLP-1s work for sustainable weight loss
Written by the company
- We're committed to your goals, together!
- REGULATION: They regulate appetite at the source by mimicking natural hormones that signal fullness and reduce constant food noise. They support lasting behavior change, making it easier to eat balanced portions and maintain consistency over time. They work with your biology, not against it, helping correct metabolic signals that make weight regain common after dieting.
Contact info
1811 Silverside Road, Suite 260, 19180, Wilmington, United States
- joinem.co
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Embody cost considerably more than I…
Embody cost considerably more than I had anticipated. The price was definitely a concern for me.
Unethical
Unethical, unprofessional, unorganized !
Do not use. Started in Jun 2026, never shipped July, tried to ship August on the 23 of the month. I was very frustrated with their process and delays from to actual shipping. The standard response “We hear you” ! Tried to charge me August . Disputed through credit card company, the charge was reversed! Save your money for a reputable company!
The nurse practitioner was thorough
The nurse practitioner was thorough, thoughtful, and answered all of my questions.
Great first month. Absolute disaster after that.
My first month with Embody was great. The medication arrived quickly, everything went smoothly, and I had no complaints. Unfortunately, that experience completely fell apart when it came time for my second month.
I submitted my refill request, was charged, and then waited for the medical approval. According to their website this process takes max 1-2 days. I had to call 3 times and finally it processed 10 days after they debited my card. When I tried to get answers, I discovered just how little Embody apparently cares about customer service once they already have your money.
The customer service experience was absolutely unacceptable. When I asked to cancel the order and receive a refund because I STILL have not received my medication, I was told—very rudely—that Embody cannot cancel or refund a prescription once it has been sent to the pharmacy. Apparently, sending a prescription to a pharmacy means Embody considers the transaction complete, even if the customer never receives the medication.
So let me get this straight: they can take my money, send a prescription to a pharmacy, and then wash their hands of the situation. Whether I actually receive the medication apparently isn't their problem.
That is not customer service. That's "we already have your money, good luck."
I am now having to contact my credit card company to pursue a refund for medication I paid for but did not receive.
Embody is only interested in getting you through the door and collecting that first payment, but much less interested in actually supporting you afterward.
If you are considering Embody, my advice is to think twice. A smooth first month doesn't mean much if the company falls apart when there is a problem. When you're dealing with medication, you should be able to expect responsive customer service, reasonable communication, and someone willing to take ownership when something goes wrong.
Instead, I got a rude response and essentially a "not our problem" attitude.
First month: 5 stars.
Second month: 0 stars.
Customer service: 0 stars.
I will absolutely not be using Embody again, and I would strongly encourage others to look elsewhere.
I spent too much time waiting for…
I spent too much time waiting for support when I was simply trying to get an issue resolved.
The personal-number contact was…
The personal-number contact was something I definitely didn't appreciate. It felt unnecessary and uncomfortable.
The higher-than-expected price was a…
The higher-than-expected price was a major downside for me. I would have liked much more transparency around the cost.
I wasn't prepared for the price I was…
I wasn't prepared for the price I was ultimately charged. It was significantly more than I expected.
The nurse practioner was very nice and…
The nurse practioner was very nice and helpful.
I ordered my trizepatide 7/31 we are…
I ordered my trizepatide 7/31 we are now 9/6 and they are still giving me the run around when medication was approved. Everything was paid for ready to be shipped and never shipped. I called, emailed, text multiple times got different reasons to why it wasn’t shipped yet but that it would be that week. Every week was the same. Yet they were on time to try and charge another month Oops sorry. Scammers no meds no money.
I have tried every type of weight loss…
I have tried every type of weight loss remedy on the market pills potions starvation diets organic diets everything. I found a decided to pay the money to get the GLP shot my insurance would not pay for it because I don’t have enough health issues so I had to pay out-of-pocket but I could not use it on a regular basis because it was just way too expensive for my budget I finally found this which can be shipped to the state of Louisiana finally and I have been very pleased this is my third time refilling it so I’m at the end of two months and I have lost weight at a steady pace but not too extreme I told my children I was going to pay for this for six months to try it out and after the end of two months I’m pleased with the program pleased with my results the customer service people when you email them are very nice and they address your specific question it is not AI the delivery time is faster than the website site says it is from the time that I complete my monthly update form I get it within a week they do bill you as soon as your update is review in the next day or so but the only caution is not to do the monthly review until you are ready to pay and get the item shipped because then you’ll get it too soon because I’m on a budget that makes a difference but for other people that may not make a difference but I’m very happy with the program and with their service
Delivery delays
This is my second month with Embody. I had issues with my very first delivery. I was told by my provider I would have the medication within 2 to 4 day. After two calls to Customerservice, I was told 3 to 5 business days and then 5 to 7 businesses days. I finally received my medication on day eight.
I was told by my provider to order my refill when I took the third injection however, I was unable to in the portal. I had to wait an additional four days. My next shot is due Wednesday, and I just received an email that my refill has been delayed and I have no idea when I’m going to get it. So- my next dose will be late. I guess it is true. You get what you pay for! The price of the medication is great however, if you cannot be consistent with your dosing, then it is not going to work. I am going to cancel and go to another provider. It may be more expensive, but at least it will be more reliable.
I tried getting help from support and…
I tried getting help from support and was left waiting. When there is already an issue, that kind of delay is frustrating.
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