Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the professionalism, knowledge, and helpfulness of the staff, who are often described as friendly and caring. Consumers highlight the ease of the process, from signing up to telehealth calls, and value the clear and straightforward answers provided. Many consumers also mention the frequent and helpful communication they receive through texts and emails. The service is considered efficient, especially for those with busy schedules. However, some reviewers have reported negative experiences regarding contact and refunds, expressing dissatisfaction with the difficulty in reaching the company and obtaining clear information. A few consumers have also expressed concerns about customer service, citing issues with the flexibility of the staff and the clarity of instructions. Despite these issues, the positive sentiment towards the staff and the overall service remains strong.

Based on these reviews

Rated 4 out of 5 stars
Invited

The provider was great/wonderful. She took time and answered questions. Trying to get to the provider was difficult. It was difficult getting the appointment as the times showed available but when cli... See more

Company replied

Rated 4 out of 5 stars
Invited

The only issue I had was initially signing up as I was trying to do it from my iPhone. I filled out the initial health assessment two times and had to talk to no less than five of your people trying t... See more

Company replied

Rated 4 out of 5 stars
Invited

The provider was very thorough. She was able to help me more so than the previous providers. She encouraged me to make my PCP aware that I was on MEDVI especially since I gave myself more than was p... See more

Company replied

Rated 4 out of 5 stars
Invited

Have a list of questions that as a patient we might not need answers to until we are trying to use your program online. A pdf question form that we could print off before interview.

Company replied

Rated 5 out of 5 stars
Invited

I've had nothing but a good experience with Medvi. Communication is frequent and almost more than necessary with texts and emails. I've also had no issues when making a phone call, questions are answe... See more

Company replied

Rated 5 out of 5 stars
Invited

The provider I spoke to was very knowledgeable, upbeat, told me what to expect/what I should try & do along with the injection. After the call, I wonder if my next check in will be with the same perso... See more

Company replied

Rated 5 out of 5 stars
Invited

One thing I have to admit, going through this journey and weight loss, are the people that are also going through this and the professionals who I have talked to, are supportive and helpful. They don’... See more

Rated 5 out of 5 stars
Invited

My Dr was very friendly and knowledgable. He gave me a very thorough explanation of the medication plan and spent plenty of time going over my health questions. He gave me a secure feeling like I was... See more

Rated 5 out of 5 stars
Invited

I liked that my questions were answered directly, and the time that was spent making sure my medications were documented. This being my first experience to lose weight by injection was a little dau... See more

Rated 3 out of 5 stars
Invited

My credit card was charged before I even had a consultation or was shipped any product. The advertised price was $179 but I was charged $249. According to my account status, I will automatically be ch... See more

Company replied

Rated 5 out of 5 stars
Invited

I've had excellent responses to my questions whenever I've called. This includes calls to doctors and customer service reps. In addition, whenever I was promised a callback, I always received a callb... See more

Rated 5 out of 5 stars
Invited

I liked that the appointments go fast and answers are straight forward. I appreciate that there is always someone to answer my questions by email. I haven't had anything that was a problem or concer... See more

Company replied

Rated 5 out of 5 stars
Invited

The advisor was not only VERY informative but also very upbeat! All my questions were answered and any worries addressed. Gave me advice on how to eat better for better results. Can’t say enough posit... See more

Company replied

Rated 3 out of 5 stars
Invited

I liked Stephanie, the Nurse Practitioner. I just don’t like that the money was instantly taken out of my account without me getting the medication. I have to have blood work done next Tuesday and the... See more

Company replied

Rated 5 out of 5 stars
Invited

I had a lovely experience. The physician was so kind, knowledgeable, and helpful. All of my questions were answered, all of my concerns were abated, and I felt very comfortable and safe and like I am... See more

Company replied

Rated 5 out of 5 stars
Invited

Quickly connected, all questions answered, straight and to the point. Erica was awesome to work with and made me feel comfortable and reassured. Looking forward to working with MedVi!

Company replied

Rated 3 out of 5 stars
Invited

I would have liked more time to review the medication. I was also a bit surprised by the provider as my concerns felt a bit dismissed/minimized. Overall not a bad experience, just not what I expected.... See more

Company replied

Rated 5 out of 5 stars
Invited

It was great to talk to a practitioner that listened to my entire situation. She was patient and kind and informative. She understood that my current medical condition was overall more important than... See more

Company replied

Rated 5 out of 5 stars
Invited

So far my experience has been great! All has gone as documented on the website and have had good communications with the company. Looking forward to beginning this weight loss journey with MEDVi!

Company replied

Rated 5 out of 5 stars
Invited

I had some technical issues on my end with my laptop's camera. My nurse went out of her way to contact me through a phone call to complete the appointment with minimal disruption to both of our days.... See more

Company replied

Rated 3 out of 5 stars
Invited

Had to call and the person who answered said they commonly get calls for MediVi, she had to give me correct number. Medvi personnel were friendly and helpful once I spoke with them

Company replied

Rated 3 out of 5 stars
Invited

Have found the payment system to be a Catch 22 roadblock. Hopefully we can get it cleared up. Last 'hiccup' caused a 1-month gap between my previous and my current prescriptions.

Company replied

Rated 3 out of 5 stars
Invited

I wanted to increase my dose, which was not really done. IT appears that your people just work off a set diagram and have zero flexibility, no matter what a patient’s experience has been.

Company replied

Rated 5 out of 5 stars
Invited

The experience in signing up went smoothly and efficiently. The Dr video call was professional and personable. I’m looking forward to trying this eight loss journey with the Terzepitide pill.

Company replied

Rated 5 out of 5 stars
Invited

My PA walked me through the process, verified my information, told me initially what to expect and told me how it will proceed. Even set up some nausea medicine in case I needed it.

Rated 3 out of 5 stars
Invited

it would have been more helpful to have known I would have to have all types of paper work from doctors, blood test, etc I am upset that you took my money out and you got paid but I have to do all th... See more

Company replied

Rated 4 out of 5 stars
Invited

The video visit went great! It was on time and Brittany was very friendly and focused. Early on the program took my money very easy but after not hearing anything or receiving medication, I emailed an... See more

Company replied

Rated 4 out of 5 stars
Invited

I made an initial visit earlier in the day but it did not happen. I called in and was able to reschedule. You should tell people that the code you send has to be entered exact. I was unable to sign in... See more

Company replied

Rated 4 out of 5 stars
Invited

The provider was very kind and understanding but one of the rules is that I had to do was to get clearance from my pcp . That will be difficult since I am presently in s devere pain from gout and can... See more

Company replied

Rated 3 out of 5 stars
Invited

Make it too difficult to get the medication due to a previous cancer that has been removed and taken care of and I’m no longer being seen for. Something that happened 12 years ago and is no longer tre... See more

Company replied

Rated 4 out of 5 stars
Invited

I think people should know before they spend their money whether or not they can get this medication if they are already on a GPL -1 such as Ozempic, for diabetes, and your assistant should know those... See more

Company replied

Rated 5 out of 5 stars
Invited

My kind physicians was caring and patiently answered all questions and concerned ,she was truly human and did not try to rush me at all

Rated 5 out of 5 stars
Invited

My video appointment with my nurse practitioner was quick and painless. She answered all my questions and was polite and knowledgeable. Great experience, thank you.

Rated 5 out of 5 stars
Invited

Getting on video was easy. Doctor was pleasant and professional. I accomplished my goal of moving forward with my weight loss journey.

Company replied

Rated 5 out of 5 stars
Invited

Signing up , getting started, and telehealth call, all went smoothly. Now let’s see how the medication works when I receive it

Rated 5 out of 5 stars
Invited

My appointment was very real....this is not a fake company and the PA was fantastic and answered all of my questions. She went through my medical and was very much on top of everything. I'm very excit... See more

Company replied

Rated 5 out of 5 stars
Invited

Dr . was very informed about medication and answered my questions. I changed my prescription because of Dr's answers. Thank you!!

Rated 5 out of 5 stars
Invited

It was a great experience, the whole process with this company really works well for working patients that have a very time-consuming job. Appointments are scheduled so easily and follow up.

Rated 3 out of 5 stars
Invited

Cannot give honest experience. I joined the link and waited 10 min and no provider connect.A provider did call around 20 min later but I missed the call

Company replied

Rated 5 out of 5 stars
Invited

The Semiglutide injections were very easy to give to myself. I barely felt them. I consistently lost weight until I reached my goal! 30 lbs gone! I feel so much better now, and I Look great! Thanks Me... See more

Company replied

Rated 5 out of 5 stars
Invited

The process was fast and easy! Customer service was great. And the Nurse practitioner on video visit handled the consultation with professionalism. Would highly recommend to anyone that needs this med... See more

Rated 5 out of 5 stars
Invited

All my questions were answered and explained to me in a way that I could understand and the doctor was friendly, knowledgeable and helpful. He was very good and helpful.

Rated 5 out of 5 stars
Invited

I was hesitant to do an online prescription program but this has been so easy. Everyone is very friendly and helpful. I wish I didn’t wait so long to try it!

Rated 5 out of 5 stars
Invited

I think the program is working just slow but if I can maintain my weight and maybe loose a little more with exercise I will be happy. My health has improved so much since I have lost some weight. I... See more

Rated 5 out of 5 stars
Invited

The scheduled time was delayed, but customer service person explained delay within 4 min I was connected to a provider. She explained the review questions, answered my questions where was easily under... See more

Company replied

Rated 5 out of 5 stars
Invited

I felt so at ease with the visual appointment. I was treated as a person and I am feeling more confident on this journey

Company replied

Rated 5 out of 5 stars
Invited

Very impressed with the timing of email response and the support from both the RN and Dr. I felt heard and they reacted accordingly.

Rated 5 out of 5 stars
Invited

I had an outstanding appointment with the medical reviewer in my case. He was professional courteous, and we found out that I’m not eligible for the GOP one medication’s.

Company replied

Rated 5 out of 5 stars
Invited

Greatful for the kindness and ease of use. Would recommend this to anyone struggling with losing weight.

Company replied

Rated 5 out of 5 stars
Invited

I think the process was simple and straightforward and even a basic understanding of video conferencing made it easy to complete. The email and text combination was very helpful and easy to grasp. The... See more

We perform checks on reviews


Company details

  1. Weight Loss Service
  2. Doctor
  3. Medical Group
  4. Online Prescription Medication Vendor
  5. Registered General Nurse
  6. Wellness Program

About MEDVi

Written by the company

MEDVi: Your Partner in Accessible, Personalized Weight Management

MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.

Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.

Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.

Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.

Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.

Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

It went very well

It went very well. She answered all my questions and I appreciated her thoroughness so I can’t wait to get started.

30 October 2025
Rated 1 out of 5 stars

I would NOT recommend

I answered all their questions about my health, medications, medical conditions, etc. Thier “provider” said it was ok to use with all my info I provided. I paid for the medication 3 month plan. I asked my Kaiser doctor just to be sure, and she said “do not take this medicine!” I contacted Medvi and they said they couldn’t do anything because it was already “in fulfillment” so now I’ve paid all that money and I’m stuck with the medication. My complaint is mainly on who was the doctor there who approved my getting the medicine in the first place???? Who is the “provider” Just a very frustrating experience. I would NOT recommend .

27 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

All my questions were answered

All my questions were answered. I felt like an actual patient and not something to be checked off. So far, I’m very pleased with my choices and after the phone call, I feel as if my providers care for me.

30 October 2025
Rated 5 out of 5 stars
Invited

Efficient and knowledgeable

Great customer service. Experience setting the appointment was positive. Efficient and knowledgeable staff members to answer all of my questions.

30 October 2025
Rated 5 out of 5 stars
Invited

Great experience

So far, I Am very impressed with the experience. Everything is fully explained and the communication is great!!

30 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look