Homefaves Reviews 

271
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, most reviewers were unhappy with their experience overall. Many customers faced significant delays with their orders, often waiting weeks beyond the estimated delivery times, and some items never arrived at all. People frequently reported receiving products that were not as described or pictured on the website, citing issues with quality, incorrect items, or faulty goods. Reviewers also expressed frustration over the company's transparency regarding its location, as many believed they were ordering from a UK-based business only to find products were drop-shipped from China. However, some customers also noted satisfaction with the products, finding them to be exactly as described and of good quality. A few other people also felt that delivery was prompt and appreciated being kept informed about their order's progress.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and representation, with many expressing... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant dissatisfaction.... See more

Order

Customers had negative experiences with order, frequently reporting significant delays and unfulfilled... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising prompt delivery... See more

Website

Clients share ambiguous opinions on the website, with some expressing disappointment regarding product... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Though they "sell exclusively to UK customers", their warehouse is actually based in Hong Kong. On top of this, once you place and pay for an order, it will sit on their system for 7 to 10 days b... See more

Rated 3 out of 5 stars

I bought a beautiful throw blanket, and it’s even softer than described. HomeFaves makes it simple to upgrade your living space with luxurious and cozy items. I'm already planning my next purchase.

Rated 3 out of 5 stars

The order took longer than was adviced. Luckily arrived in time . Difficult to see how to put in the essential oil into the glow bird as there were no instructions

Rated 3 out of 5 stars

The intuitive website design made finding exactly what I needed a breeze. It’s refreshing to see a site that prioritizes the user experience as much as the quality of its products. Truly excellent.


Company details


Contact info

2.3

Poor

TrustScore 2.5 out of 5

271 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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2.3

All reviews

(271)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The bag i received wasn't the same as…

The bag i received wasn't the same as advertised, in the images and video the bag had writing inside plus a inside do up zip compartment. my bag had neither, they asked i send photos of my bag which i did, they said its the correct bag, it most certainly was not the same as advertised

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting on delivery

Ordered over 8 days ago. Still no update, have emailed no response. The registered company seems to be in Hong Kong not uk. First and last time using this company.
Horrible experience don’t recommend

8 July 2026
Unprompted review
Rated 1 out of 5 stars

avoid this company ordered some items…

avoid this company ordered some items still waiting , no up dates on when there going to arrive .they have no customer care one of the worst companys it has been my misfortune to deal with , save your monay better companys out there that look after there customers unlike this crap company.
will never deal with them again.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Beware DO NOT BUY FROM THIS COMPANY which is based in Hangzhou, Zhejiang, China

Beware of this company it is a Total scam. I ordered this Embroidery stitch starter kit. It has just arrived and I am extremely disappointed. A complete misrepresentation of the item from the pictures on the site. The quality is appalling, The printing is unclear and spelling is awful. It is much smaller than the pictures show and more or less impossible to follow the instructions. I ordered this for my granddaughter and I'm unable to give it to her as I would be too embarrassed. I would not recommend this item. They have offered me a 20% refund to 'put up and shut up' and they have taken down my review. I have tried again but I doubt they will treat the second review any differently.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Please do not shopbwith this company

Please do not shopbwith this company . Bought a mini cooling fan and it is completely useless. No switch button, fan does not work at all. When I pour water into the water tank as instructed, the water leaks. It is completely misleading and waste of money. It is a scam. Stay away from the company.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Cute light

Bought a lovely cow light . It’s really cute and colourful. Going to put it in the caravan for trips away

9 June 2026
Unprompted review
Rated 2 out of 5 stars

Delivery takes *forever*

Though they "sell exclusively to UK customers", their warehouse is actually based in Hong Kong.

On top of this, once you place and pay for an order, it will sit on their system for 7 to 10 days before they actually action it.

Expect delays of up to 2 or 3 weeks when ordering items.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Rip off company

Rip off company. I bought a garden sprinkler (in UK) which has leaks and un-repairable. They wanted me to ship it back to China. I offered to ship it back to UK. They refused. I will now inform my bank and they will have to either let me post it to UK or collect it. Or I will get my money back.
AI Overview Under UK law, if an item is faulty, you are entitled to a repair, replacement, or refund. Because the item is faulty, the retailer is legally responsible for the return costs. Do not pay expensive international shipping to China out of pocket.Your next steps depend on how you paid:If you paid via PayPal: Open a "Dispute" in the PayPal Resolution Centre. PayPal offers a 'Refunded Returns' service (which you must activate first) where they will reimburse your return shipping costs, or you can use the dispute to force the seller to provide a pre-paid return label.If you paid with a Credit/Debit Card: Contact your bank or credit card provider immediately and initiate a chargeback claim for "not as described / faulty goods." Your bank can help recover your funds if the seller refuses to cooperate.Report the misleading listing: If the seller advertised as a "UK business" but ships from or demands returns to China, you can report them to Trading Standards or via the Citizens Advice consumer service for unfair trading practices.

4 July 2026
Unprompted review

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