Kissandfly.de Reviews 

Reply from Kissandfly.de

18 hours ago

Dear Nik,

We are truly sorry that this situation occurred and that it left you with such a negative impression of our service.

We previously sent you an email requesting additional information. Please reply to that email and provide us with the receipts or other proof of payment for the baggage.

This will allow us to review the case in detail and work toward a possible resolution.

Thank you for your cooperation. We look forward to your reply.

Reply from Kissandfly.de

5 days ago

Dear Valon Mulaj,

We are sorry that the booking process caused you frustration and left you with such a negative impression.

After reviewing your case, we can confirm that the booking was ultimately cancelled at your request.

We would also like to clarify that our team responded to your emails shortly after receiving your messages. In addition, during the booking process you were informed that ticket issuance is not always automatic and, in some cases, may take up to 24–48 hours.

We understand that waiting for confirmation can be stressful, especially when the departure date is approaching, and we sincerely regret the inconvenience this caused you.

Thank you for sharing your feedback with us.

Reply from Kissandfly.de

5 days ago

Dear Peter,

We are sorry that the booking process resulted in such a frustrating experience.

Airfares and seat availability are dynamic and controlled by the airline’s reservation system, meaning that a fare displayed at the beginning of the booking process can unfortunately become unavailable within a very short period of time.

Before the booking is finalized, the system performs a final check with the airline to confirm that the selected fare is still available. If the last seats at that price have already been sold or the airline has updated the fare in the meantime, the previous price can no longer be confirmed and the current available fare is displayed instead.

We understand that discovering this only after entering your details can feel like a waste of time, and we sincerely apologize for the inconvenience. We are continuously working to make the booking process and price updates as clear and timely as possible.

Thank you for sharing your feedback with us.

Reply from Kissandfly.de

Aug 27, 2026

Dear Stefan,

Thank you very much for sharing your experience with us.

We are delighted to hear that Andriiana López responded quickly and was able to help clarify your questions regarding the checked baggage for your booking.

It is very important to us that our customers receive clear and timely assistance whenever something is uncertain, and we truly appreciate your kind words. We will be happy to pass your feedback on to Andriiana.

Thank you for choosing Kiss&Fly, and we hope to assist you again in the future.

Reply from Kissandfly.de

Aug 27, 2026

Dear John Hobart,

Thank you very much for sharing your experience with us.

We are delighted to hear that Andriiana López was able to assist you promptly and help prevent a potentially serious issue by cancelling the incomplete ticket in time. We are also glad that you were able to make a new booking successfully without any further difficulties.

Your kind words are greatly appreciated, and we will be happy to pass your feedback on to Andriiana.

Thank you for choosing us, and we hope your future travels go smoothly.

Reply from Kissandfly.de

Aug 25, 2026

Dear Dennis Gleiss,

We are very sorry for the inconvenience and disappointment this situation caused, especially as the price of alternative flights had already increased by the time the booking could not be completed.

We would like to clarify what happened with your reservation. When a booking is created, the selected fare is requested from the airline’s reservation system. Unfortunately, during the ticket issuance process, the remaining seats at the originally selected fare were sold out and the airline could no longer confirm the tickets at that price.

As a result, we were unable to issue the tickets under the original conditions. Rather than charging you a higher amount without your approval, the booking was cancelled once it became clear that the original fare was no longer available.

We fully understand why this is frustrating, particularly because flight prices can change quickly and a replacement ticket may then cost more. We sincerely regret that we were unable to secure the fare you initially selected.

We hope this explanation provides more clarity about what happened. If the situation is now clear to you, we would be very grateful if you could consider updating your review and rating to reflect the additional information provided.

Reply from Kissandfly.de

Updated Aug 25, 2026

Dear Leni,

We would like to review your case in detail, including the connection, the communication with our support team, and the circumstances that led to the additional hotel and new flight expenses. Please provide us with your booking reference and the email address or phone number used for the reservation.

Once we identify your booking, we will check the available records and provide you with a more precise clarification.

UPD 25/08

Dear Leni,

Thank you for providing the information required for identification.

We have reviewed your request and understand that you missed your flight. We are very sorry that you found yourself in this situation.

Unfortunately, in this case, as a travel agency, we do not have the technical possibility to rebook you onto another flight, as the missed flight was not caused by a schedule change or cancellation initiated by the airline.

We recommend contacting the airline directly, explaining the circumstances, and asking whether they can offer you an alternative flight option. If the reason for missing the flight was a delay or disruption involving your train journey, we also recommend contacting the respective railway company regarding any possible compensation.

We sincerely regret the inconvenience you experienced. However, unfortunately, we are unable to influence these circumstances or make changes to your flight from our side.

Reply from Kissandfly.de

Aug 25, 2026

Dear Customer,

We would like to review the situation in detail, including the information you received by email, the WhatsApp communication, and the check-in service mentioned in your review. Please provide us with your booking reference and the email address or phone number used for the reservation.

Once we identify your booking, we will carefully check the communication history and all relevant details and provide you with a precise clarification.

Reply from Kissandfly.de

Updated Aug 23, 2026

Dear Customer,

To identify your booking and check the ticket status properly, could you please provide us with either your booking reference/order number or the email address used to make the booking?

Once we receive this information, we will be able to locate the reservation and review the issue in detail.

Thank you.

UPD 23/08
Dear Saruultugs Tumurbat,

Thank you for providing the information that allowed us to identify your booking.

We have checked your reservation and can confirm that the tickets were successfully issued and are valid for travel.

Please note that, depending on the airline’s ticketing system, the booking or ticket details may not always be fully retrievable on the airline’s website before online check-in becomes available. This is a system-specific feature and does not indicate that the ticket itself is invalid.

We understand why the ticket number shown in your documents caused concern. If needed, the airline can also verify the validity of the issued tickets using the passengers’ details and booking information.

At the same time, we are carrying out an additional review of the ticket information and your previous communication with our support team so that we can provide you with a complete response by email.

Please allow us a little more time to finalize this check. We will contact you as soon as the verification is completed.

Reply from Kissandfly.de

Aug 21, 2026

Dear Tobias,

We are sorry that your booking experience left such a negative impression.

During the booking process, we do offer a number of additional services designed to make travel more convenient or provide extra flexibility. However, all such services are optional, and customers can complete their booking without purchasing them.

Regarding your booking, we sincerely apologize for the cancellation. Unfortunately, the airline did not confirm the selected fare after the booking request was submitted. As we were therefore unable to issue the ticket under the originally selected conditions, the booking had to be cancelled. The payment has already been refunded to you.

We understand how disappointing this can be, especially after expecting the reservation to be confirmed, and we regret the inconvenience caused.

Reply from Kissandfly.de

Aug 18, 2026

Dear Michelle Goodrick,

Thank you for sharing your feedback.

We have reviewed the information available to us and were able to identify one booking associated with your personal details.

The booking is currently cancelled. Unfortunately, the airline did not confirm seat availability at the fare you originally selected, so we were unable to issue the ticket under those conditions.

We can also confirm that the funds were not captured or retained by us. The payment authorization was released from our side when the booking was cancelled.

If the amount is still showing as pending in your banking app, this does not mean that we have charged or kept the funds. In some cases, banks and card issuers need additional time to update the status of a released authorization.

We have already sent a document confirming the release of the funds to the buyer’s email address. You may provide this document to your bank’s customer support team so they can trace the authorization and confirm its current status.

Once the released amount is fully reflected on your account, we would be grateful if you could update your review accordingly.

We understand why seeing the amount still marked as pending caused concern, especially after you had declined the alternative fare, and we hope the information provided helps clarify what happened.

Reply from Kissandfly.de

Aug 17, 2026

Dear Chamui,

Thank you for your kind feedback! We are delighted to hear that your booking experience went smoothly and that everything went well.

We truly appreciate your trust and look forward to assisting you with your future travels.

Reply from Kissandfly.de

Aug 14, 2026

Dear Stephanie,

We are sorry to hear about the inconvenience you experienced.

Please note that, for bookings made through a travel agency, certain contact details may be technically registered in the airline’s reservation system for booking management purposes. We understand, however, that this may sometimes make direct access to the booking on the airline’s website less straightforward.

Regarding baggage, additional baggage can also be purchased through our service. We would like to review your booking in more detail, including the situation with online check-in and the additional charges you mentioned.

We will contact you directly by email to clarify the details and see how we can assist.

Reply from Kissandfly.de

Aug 12, 2026

Dear Kerim Hoppe,

We are sorry that this situation caused you unnecessary stress and left you with such a negative impression of our support.

We have reviewed your booking and would like to clarify that the PNR provided to you was correct and your ticket itself was valid and confirmed. The difficulty occurred because your flight was operated as a charter flight, for which online check-in through the airline’s website was not available. Check-in for this particular flight could therefore only be completed at the airport.

We understand that this information should have been communicated more clearly from the beginning, and we regret the confusion it caused.

Since the ticket and booking were valid and the issue was related specifically to the online check-in availability for the charter flight, we would greatly appreciate it if you could consider updating your review and rating to reflect this clarification and the final outcome of the situation.

Thank you for your understanding.

Reply from Kissandfly.de

Aug 10, 2026

Dear Taner Metin,

We are sorry that the booking process and the additional payment requests caused confusion and left you with a negative impression.

We have reviewed your case and would like to clarify a few points. The booking reference shown in your documents may differ from the code used directly by the airline because your reservation was created through a tour operator’s PNR. This does not affect the validity of your ticket.

Regarding the €5 charge for correcting the nationality, changes to passenger or booking details may require additional processing in the reservation system. Such requests can therefore be subject to a service fee, even when the correction itself appears minor. We understand that this may feel frustrating, especially after purchasing a high-value ticket, and we are sorry that this was not clear enough beforehand.

As for online check-in, the procedure and availability depend on the airline and the specific booking. Where online check-in is available, the necessary airline booking details can be used to access it directly with the carrier.

Regarding the additional baggage, we have already provided you with detailed information by email based on the conditions available for your booking.

We truly appreciate your feedback and understand why having all of this information clearly available from the beginning is important. We are sorry for the inconvenience and hope the explanations provided help clarify the situation.

Reply from Kissandfly.de

Aug 7, 2026

Dear Eliana Masha,

Thank you very much for sharing your experience.

We are delighted to hear that your ticket was issued quickly and that our Customer Support Team was able to assist you promptly with the PNR issue. We are especially pleased that Mariia Podvadtsiatnyk and Luna helped resolve the situation efficiently and ensured that everything worked properly.

We will be happy to share your kind words with both of them. Thank you for your trust and for taking the time to leave such positive feedback.

Reply from Kissandfly.de

Aug 5, 2026

Dear Michael M.,

Thank you very much for your wonderful feedback.

We are delighted to hear that the booking process was easy and fast. Your kind words and continued trust mean a lot to us, and we look forward to assisting you with your future bookings.

Reply from Kissandfly.de

Aug 3, 2026

Dear Susan Mbatia,

We are very sorry for the frustration and inconvenience caused by the delay in handling your request.

We have escalated your flight change request to the relevant team for urgent review and processing. Please wait for an update, which will be sent to the email address associated with your booking as soon as further information is available.

Thank you for your patience.

Reply from Kissandfly.de

Jul 29, 2026

Dear Rob,

We would like to review your case in detail. Could you please provide your booking reference, along with the email address or phone number used during the booking process?

We look forward to your reply.