There's a great variety of entrees to choose from and I definitely have some favorites. However, many of the choices are very similar - same sides, same proteins. For 100+ choices each week, so many... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have eaten two meals so far and they were both delicious. I usually order from Cook Unity. The problem I have with using factor is the packaging. The heavy ice packets and box are difficult to dispo... See more
Company replied
The food tastes great but the constant ordering every week is too much, someday you're on the run and don't eat the food and then boom another delivery. Remembering to skip a week is key. Also, very h... See more
Company replied
I like the ease of heating meals. The meals themselves are marginal. The vegetables are rarely any good the carrots turn like like little hockey pucks difficult to chew, broccoli after cooking... See more
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Company details
Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- help@factor75.com
- factor75.com
3.5
Average
98K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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What I hate most is the glue they use…
What I hate most is the glue they use to seal the plastic covering on the dishes; it’s almost impossible to remove the plastic, and sometimes my order doesn't even arrive complete.
26 August 2026
SCAM!
Do not do business with this bait and switch scam company! I was offered 50% off 1st box with free breakfast for a year. However, as I tried to order, the offer would switch to 25% off. I chatted with customer service who confirmed that the code I had should be for 50% off, but there was nothing they could do about it after spending an hour on text with the customer service team. They advised paying and then requesting a refund for the difference! What a scam....run from this company aas there are plenty of other meal companies on the market that don't play games.
4 September 2026
Unprompted review
i dont like that sent my food when I…
i dont like that sent my food when I wanted it Delayed. I mean its really hot right now in my area and the sun is out and bight in front of my door until around 2 pm
14 August 2026
May use AI-assist with repliesRead more
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I love my meal plan
I love my meal plan. It's easy. Convenient -- dropped right at my doorstep. And I've liked just about everything I've ordered. I just had the pot roast the other night and it was delicious. Seriously, really good. The only thing I wish you would offer is single order breakfasts.
1 September 2026
Reply from Factor_
Hi Elaine,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the convenience and quality of your meal plan—especially the delicious pot roast—and we appreciate your feedback requesting single-order breakfast options. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Yummy food
Yummy food. Would definitely recommend. Sometimes the packaging of the individual meals can be a little tough to open.
2 September 2026
Reply from Factor_
Hi Charles,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the delicious meals and recommending us to others, and we appreciate your note regarding the individual meal packaging being difficult to open. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Delivery was on time
Delivery was on time. The food is well-seasoned and tasty. BUT, I find the portions very very small for having a dinner. The shrimp bowl was only 340 calories, and consisted of a shrimp/rice mix and a very tiny side of pickled fruit, (or vegetables, I couldn't tell). It was not a dinner. More like a light lunch. If you are trying to lose weight these meals might work for you. But they are small. So be careful what you choose as a Factor dinner entre' or you will need to cook something to supplement.
26 August 2026
Reply from Factor_
Hi Angela,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our meal portion sizes feeling too small, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Flexibility with delivery of meals
Flexibility with delivery of meals. Good meals and easy to heat up. A lot of variety of meals to choose from.
12 August 2026
Reply from Factor_
Hi Kristine,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the flexible delivery, easy-to-heat delicious meals, and wide variety of options available. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Meal choices were more than sufficient
Meal choices were more than sufficient. I had hip surgery the day before my first order arrived and told my son "just put them in the freezer" Wrong! My daughter and I ate a breakfast sandwich the next morning and realized DON'T Freeze so I googled and I was pretty safe and quickly switched them to the fridge. I have enjoyed every single meal. PERFECT serving size. SO EASY and NUTRITIOUS!
25 August 2026
Reply from Factor_
Hi Stephanie,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the wide variety of meal choices, perfect serving sizes, convenience, and nutritious taste—along with making it through the freezing mix-up smoothly post-surgery. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Food is prepared and taste like an…
Food is prepared and taste like an instant dinner. Too expensive.
20 August 2026
Reply from Factor_
Hi James,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our meal quality and pricing not matching expectations, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Reply from Factor_
Hi Jm,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving unselected, overly spicy meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Great food and easy to use your website.
2 September 2026
Reply from Factor_
Hi John,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the delicious food and easy-to-use website. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Quality and preparation excel!
I am very impressed with the quality of the food and the careful, detailed preparation. The meals are a bit
"small" for me, and I usually supplement them with extra vegetables or salad. They are great for anyone on a diet. I also like the "deal" that gets me premium meals without extra cost, and free deliveries.
29 July 2026
Reply from Factor_
Hi Milton,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the high-quality, carefully prepared meals, free deliveries, and premium meal deals—and we appreciate your helpful note on using extra vegetables to supplement the diet-friendly portions. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Suzette,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with not being able to select your preferred meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Incorrect proteins received
**Updated review, the customer service team at Factor reached out to me almost immediately and credited my upcoming orders for the incorrect meals I had received in the last 2 order boxes. Overall really happy with the meals that I have received as well as the follow up customer service to remedy mistakes. My rating has also changed based on this experience and have changed from 2* to 5*. ***
I am pescatarian/vegetarian and my protein preferences are listed, however in the last 2 boxes I have had 3 pork meals in the order that arrived 25 August, and in this weeks order I received 3 x chicken meals. Considering I am paying for 14 vegetarian/pescatarian meals this is not acceptable. I will have to see what happens with my next order, but if it is incorrect again I will be cancelling.
24 August 2026
Reply from Factor_
Hi Paige,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving meat options that do not align with your dietary and protein preferences, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
My meals were substituted without…
My meals were substituted without notifying me. This is not the first time this has happened. Then trying to report this has been nearly impossible with a sub par customer service bot and few methods of access until this survey popped in my email.
25 August 2026
Reply from Factor_
Hi Daniel,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with unnotified meal substitutions and difficulty contacting customer support, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
2 weeks in a row now
2 weeks in a row now, after months of getting my exact orders, I have not received the correct meals. Nor even close to my oder. Fairly unhappy, but forced to eat them, as I was still billed. I know I ordered my six choices plus the free egg bites as usual. Every Saturday when I get my notification, I order right then. I'm waiting to see what comes this Sunday. If 3 in a row are not my order, I'll likely have to cancel my plan. Thanks very much.
30 August 2026
Reply from Factor_
Hi David,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving incorrect meal selections in your recent orders despite placing them on time, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Reply from Factor_
Hi Cici,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the consistently great quality and taste of Factor meals. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Cindy,
Thank you for taking the time to share your rating with us and the community. We’re delighted to hear that you enjoyed our fresh and premade offerings, and we also recognize your concerns regarding the issues you experienced. Your feedback means a great deal to us and encourages our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Reply from Factor_
Hi Ronald,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with a lack of variety in the meal selections over time, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
I canceled my plan in July
I canceled my plan in July, 2026. Then today I was looking at my credit card account and there was a charge from Factor. I called and they told me someone had click a link to reactive it, which never happen. The representative kept putting me on hold as she had to check to see what happened and came back and said I had clicked the link and there was nothing they could do about. I do not like when this type of issues come up with a large business. No help at all and I will never go back to them even if they gave me the meals for free!!
3 September 2026
Unprompted review
Reply from Factor_
Hi Bob,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with an unauthorized account reactivation and unhelpful customer service regarding the charge, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
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