Design by Si is withholding my refund, claiming the items were worn. This was certainly not the case! I asked for proof, but they completely ignore all my emails. According to EU consumer law, they mu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love your company and have ordered many times before. This time I ordered a jacket which when i received it came with some damage in transport. I contacted your services and received a timely, helpf... See more
Company replied
I bought from here for the first time recently and the clothes arrived, they were all nice quality, I sent back a top and skirt because I didn't like the colour on myself, but have kept jeans and a to... See more
Company replied
I’m really happy! :) Everything went smoothly, the order arrived quickly and the quality is very good. Most pieces fitted perfectly and you can really tell that a lot of attention was put into the de... See more
Company replied
Company details
Written by the company
DesignbySi tilbyder et unikt udvalg af tøj som vil fuldende enhver piges garderobe. Altid nyeste trends og styles til overkommelige priser
Contact info
Denmark
- designbysi.dk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their jeans are always nicely low…
Their jeans are always nicely low waisted and good quality
6 September 2026
Unprompted review
very cosy sweaters
very cosy sweaters! I highly recommend! All the clothes are super cute and comfy
31 August 2026
Unprompted review
Reply from Designbysi
Thank you for taking the time to leave us such a lovely review! ❤️ It means so much to us that you’re happy with your experience, and we truly appreciate the recommendation. 🥰✨
Med venlig hilsen
Amalie - Team Design by Si
The hatler top is so nicee I love the…
The hatler top is so nicee I love the quality and the delivery is so fast it took 3 days
19 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your review! 💛 We’re so happy to hear that you love the top, the quality and our fast delivery. ✨
Kind regards
Amalie - Team Design by Si
Design by Si is withholding my refund
Design by Si is withholding my refund, claiming the items were worn. This was certainly not the case! I asked for proof, but they completely ignore all my emails. According to EU consumer law, they must provide evidence, but they refuse to respond. Unfair practices and terrible customer service. Avoid this shop!
15 July 2026
Unprompted review
Reply from Designbysi
We’re sorry to hear about your experience 💛 We take claims regarding returned items very seriously and always aim to handle each case fairly and transparently. Please contact our customer service again so we can look into your case and help resolve it. We have no intension to ignore your emails.🙏
Kind regards
Amalie - Team Design by Si
Shockingly low quality item received
I received a pair of jeans that were so low quality I was in shock. They were the "Noala jeans with fold". The seams were falling apart, the seams weren't straight at all, the button was about to come off before I'd even tried them on. These weren't a customer return as I ordered them right after the drop.
The response from the customer service team when I expressed my shock: "The issues you mentioned can occur with clothing produced in factories at this price point. To be honest, I don't believe it is possible to receive a pair of trousers where every detail is perfectly aligned and 100% flawless. This is not a matter of intentional poor quality, but rather that some of the flaws you noted may be present across the stock. Since some of the issues you pointed out are on the interior, I believe it would be difficult to find a pair that you would be completely satisfied with :-)".
For a pair of jeans costing €72,95, I absolutely expect the seams to be straight. It's one thing that a product is faulty but for the customer service representative, the face of the company, to belittle the issue (bedazzled with emojis and smileys), that's what makes a customer never to return and to spread warnings to other potential buyers.
19 August 2026
Unprompted review
Reply from Designbysi
We’re very sorry that you received a pair of jeans with these issues 💛 This is not the quality we want our customers to receive. We always take quality issues like these seriously and investigate them if they affect an entire production batch. 🙏
Kind regards
Amalie - Team Design by Si
Poor quality
I’ve never paid so much for such poor quality, about 650 SEK for a pair of pants that feel like they’re from shein. I’ve heard such good things about them, ordered 5 things and returned them all because their quality is the worst I’ve ever seen.
18 August 2026
Unprompted review
Reply from Designbysi
We’re sorry to hear that the quality didn’t live up to your expectations 💛 We appreciate your honest feedback and will take it with us as we continue to improve. 🙏
Kind regards
Amalie - Team Design by Si
Absolutely awful customer service
Absolutely awful customer service. My clothes were never delivered, and although UPS carried out an investigation and confirmed that the clothes had been lost, they still refused to give me a refund. Will never order from them again
18 August 2026
Unprompted review
Reply from Designbysi
I’m very sorry that this is the impression you have of us 💛 We have no intention of keeping your money or causing you any frustration. We want to find a quick solution, but we also have certain procedures we need to follow, including with UPS. 🙏
Even though they have told you that the clothes were lost, we still need to await official confirmation from them. Unfortunately, I’m unable to locate your order based on the information provided here, so please contact our customer service so we can get this case resolved. 💌
Kind regards
Amalie - Team Design by Si
Im very happy with everything that i’ve…
Im very happy with everything that i’ve bought there! They have such beautiful clothes
17 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your lovely review! 💛 We’re so happy to hear that you’re pleased with your purchases and love our clothes. ✨
Kind regards
Amalie - Team Design by Si
obsessed!
it was super easy to order and everything came on time! i am so obsessed with all of the pieces and very happy with what i bought! everything is really good quality and very comfy xx
15 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your lovely review! 🩷 We’re thrilled to hear that you’re happy with your pieces and love both the quality and comfort. So happy everything arrived smoothly! ✨
Kind regards
Amalie - Team Design by Si
So comfy n cute!
13 August 2026
Unprompted review
Reply from Designbysi
Thank you for the sweet review – we hope you’ll get lots of wear out of them! ✨
Kind regards
Amalie - Team Design by Si
The perfect white pants
The delivery was very fast. I love how the pants aren’t see through and are very good quality. The material is quite stretchy and thicker than linen, similar to denim which I really like. The size fits me really well and the waist is the perfect length.
13 August 2026
Unprompted review
Reply from Designbysi
Thank you for your review! 🩷 We’re so happy to hear that you love the fit, quality and material, and that the pants arrived quickly. ✨
Kind regards
Amalie - Team Design by Si
Great!
I’m really happy! :)
Everything went smoothly, the order arrived quickly and the quality is very good. Most pieces fitted perfectly and you can really tell that a lot of attention was put into the details. I would definitely order again and highly recommend it! <3
11 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your lovely review! 🥰 We’re so happy you’re pleased with the quality, fit, and fast delivery! ❤️ We truly appreciate your recommendation! ✨
Best regards
Amalie - Team Design by Si
First order
The pants are super comfortable and look exactly like the photo. Shipping was super fast. They arrived in just 5 days. I'm very happy with my order!!!
10 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your lovely review! 🥰
We’re so happy you love the pants and that they arrived quickly! ❤️✨
Best regards
Amalie - Team Design by Si
Super cute jeans and the picture was…
Super cute jeans and the picture was exactly like the real thing!
True to size and very good quality so I would definitely recommend <3
8 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your lovely review! 💕 We’re so happy you love the jeans and that the fit and quality met your expectations! ✨
Best regards
Amalie - Team Design by Si
Love this shop
Love this shop , definitely will always buy my clothes from them! Fast delivery, good quality and exactly my style. Really happy I found it and I can only recommend it to everyone.
8 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your amazing review! 💕 We’re so happy you found us and love our style, quality, and fast delivery! ✨ Your recommendation means the world to us! 🥰
Best regards
Amalie - Team Design by Si
was a really easy and secure process…
was a really easy and secure process ordering the clothes, shipped super fast and arrived perfect . The quality of the clothes is good for the price and worth spending the money
7 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your review! 💕 We’re happy to hear you had a smooth experience and that you’re pleased with the quality and fast delivery. ✨
Best regards
Amalie - Team Design by Si
Ordered 3 things from here and all of…
Ordered 3 things from here and all of them are perfect!
7 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your review! 💕
We’re delighted to hear that all three items are perfect for you! ✨
Best regards
Amalie - Team Design by Si
model customer service
I love your company and have ordered many times before. This time I ordered a jacket which when i received it came with some damage in transport. I contacted your services and received a timely, helpful response. I will most definitely be ordering again and have recommended your company to my friends and family.
5 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your lovely review and continued support! 💕 We’re so happy we could help, and we truly appreciate your recommendations. ✨
Best regards
Amalie - Team Design by Si
Delivered so fast
Delivered so fast! Great customer service. Sizing ran slightly small
5 August 2026
Unprompted review
Reply from Designbysi
Thank you for your lovely review! 💕 We’re so happy you enjoyed our fast delivery and great customer service. ✨ Thank you for your feedback on the sizing! 😊
Best regards
Amalie - Team Design by Si
The dress is beautifull and such a…
The dress is beautifull and such a great quality.
3 August 2026
Unprompted review
Reply from Designbysi
Thank you so much for your lovely review! ✨ We’re so happy to hear that you love the dress and its quality. Enjoy your new piece! 🌸
Best regards
Amalie - Team Design by Si
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.