jemima kendall

I love your company and have ordered many times before. This time I ordered a jacket which when i received it came with some damage in transport. I contacted your services and received a timely, helpful response. I will most definitely be ordering again and have recommended your company to my friends and family.

I recently moved countries back to the UK which has been a stressful ordeal with many challenges. I really like the clothes on your company and have ordered a few times before. When I placed an order of jeans and a top I accidentally used the saved previous address. Immediately I contacted your help services to try and mend the situation. I was met with a slow sarcastic response which claimed that the ordered was already processed. This seemed unlikely as my response was rapid. The “help”services referred me to enquire with the delivery service. I emailed them numerous times over the past days to which I received no response as they did not receive the package. I then emailed your company again where I received little help again. I have spoken to many of my friends who have claimed similar issues with customer service.I do like your company and clothing very much but i’m unsure if I am willing to deal with these issues again.

Even after writing this I am yet to recieve any updates on my parcel. I would like a refund or the clothes that I have paid for. You are a legitimate business so I expect your company to act accordingly.