SOERA Reviews 

Was nervous because last time i ordered from a similar site the dress came smelling like chemicals. This one came smelling like nothing which is what you want. Looks identical to the listing photos

ordered three items in one go to save on shipping. all three were great but the trench coat is the standout. its like a high street version of a designer one for a fraction. obsessed honestly

I will never order anything from here again! I have waited for my parcel for more than two weeks and I still have not received my parcel. When I tried to contact costumer service in regards to where my parcel is I have not had any updates. I bought these dresses for an event the shipping said 5 business days which was enough till the event and nothing. Not even one email to say my parcel is being delayed. Horrible communication in terms of what I was asking the costumer service, was not being answered in the emails. Costumer service said that they will escalate the situation if not received within 5 days after the last email. And guess what? Nothing. Honestly your better ordering off shein with how long you wait for delivery. It’s a shame because they shouldn’t lie about delivery times… I would have never ordered from this website if I knew how unserious they were. Also tracking is very unreliable and you don’t actually get proper tracking details.

Shocking quality - items look nothing like they do online and shock horror when you go to return these items the return address is in China so it costs a fortune to send. Joke. Avoid at all costs.

Extremely disappointing experience with Soera. They sent me the wrong order, yet despite this being entirely their mistake, they are refusing to properly accept the return.

The bags themselves were also shockingly poor quality and nowhere near worth the price. In my opinion, they are comparable to bags sold on eBay and other marketplaces for a fraction of what Soera charges.

I returned the bags on 29 June 2026 in accordance with their own returns policy, yet the parcel is now being held by the courier because Soera has failed to pay the customs duty required to receive their own return. Despite the tracking clearly showing this, I have been left chasing them to resolve it.

Soera’s prices do not reflect the quality of their products, and their customer service has been even worse. Sending the wrong order and then refusing to take responsibility for the return is simply unacceptable.

Save your money — there are far better-quality bags available elsewhere for a fraction of the price.

Coat is genuinly the warmest thing i own now. Wore it in minus 5 last week and felt nothing on my arms or back. Hood actually fits over a bun too which is rare

I was in contact with Edelle and I was very much happy with her customer service and also the bags I bought.

I bought a jacket a month before an event and still arrived late. They asked for my delivery address twice and still ended up in QLD when my address states NSW. Additionally a partial refund was suppossed to be given and said it would take 3-10 days, still has not arrived.

This brand will not do anything about your order until you escalate and email them back and forth. Best you spend abit more money on a jacket from a reliable local store then from this store.

Avoid this company. My experience with Soera has been extremely disappointing. The clothing I received was awful quality for the price and nowhere near what I expected.

When I tried to return it, Soera initially refused to accept the return. They eventually agreed to issue a refund, but as soon as I asked for confirmation and details of the refund, they went completely silent and stopped responding to my emails.

I was left chasing them repeatedly and eventually had to escalate the matter through Klarna and my bank. This has caused a huge amount of stress, frustration and wasted time over something that should have been straightforward.

Based on my experience, I would strongly recommend avoiding Soera. The quality is not worth the price and the customer service and communication have been extremely poor. I definitely won’t be shopping with them again.

Erika from customer service was exceptional in her communication frequency when handling an incorrect order. I really appreciate her approach to resolving what started out being a frustrating experience and ended with it being a really satisfactory one.

my friend borrowed the dress for a wedding and now she ordered her own. Buy one get a friend hooked basically. Material has a slight stretch but holds shape which i love

Sarah at customer service deserves a raise. Replied at like 9pm to my anxious email about a delayed parcel and walked me through tracking. Parcel was fine arrived next day. Will definitely shop again

Very quick response and understanding friendly and nice 😊

Expectation vs reality.

The product I received looked nothing like the photos on the website. The quality was honestly shocking for what SOERA advertises and charges.

What made the whole experience even worse was the customer service. I spent over a month going back and forth with them simply trying to resolve the issue. Instead of offering a straightforward solution, they kept making different ridiculous offers and I constantly had to chase them to get anywhere.

When they finally agreed to refund me, I then waited almost another 20 days for the money, again having to contact them repeatedly because nothing seemed to happen unless I followed up.

I eventually received the refund, but the amount of time and effort it took to resolve such a simple issue was absolutely ridiculous.

Terrible quality, misleading product photos and one of the worst customer service experiences I’ve had. I would never order from SOERA again.

Scam, all I can say!!

honestly i was sceptical because the photos looked too good. theyre actually accurate. the bag arrived and the leather (faux) is a really nice texture, hardware feels weighty not flimsy plastic

Wore the silk-y feeling dress on a date and felt amazing. Got compliments before we even sat down at the restaurant. Material doesnt cling weirdly when you sit which is my biggest dress issue normally :)

Clothes are not like the photos, better to use SHEIN it’s same type of quality. The fit is nothing like picture either, for the price you should receive much better quality.

This is my second jacket from them. First one held up two years through hard use and finally a zipper started sticking so i just bought a new one in a different colour. Cant fault the quality at all

Rubbish quality products and they refuse the arrange a refund even if the product got damaged after wearing just a handful of times.
All they offer is store credit which I am not interested in, having seen the poor quality of their products.