Miss Danielle nicholson

My interactions have all been with Aimee.
She has been so helpful and very understanding.
My store credit order was paid for by mistake and without questions she refunded me and put me at ease.
She makes my requests feel effortless.

If I could give zero stars I would!
Their customer service though well mannered as to remain professional, are completely double standard! The quality of the cardigan I ordered was not as described at all!! The material was all screwed up, it was not cotton, the stitching was coming lose and there was no label on the garment! I bought to their attention that their website clearly states a 30 day money back guarantee and customer satisfaction was there top priority. I also uploaded photo evidence of the fault and poor quality of the garment. They would not budge past a maximum 20%refund and if I wanted a full refund I would have to pay for international shipping plus a 10% restocking fee!!!
I'm currently filing a dispute.. I strongly believe if a customer isn't happy and can provide proof of a fault then a full refund needs to be granted.
I'm very disappointed and would never recommend this clothing business to anyone.

So far I have made 2 purchases with Boohoo, I was happy with the speed of delivery as well as the clothes I chose to keep. I liked the price and I was lucky to have promotions and discounts with my items.
However the two items I wanted to return had cost me $20 more than what I paid for the item, which due to the returns policy I won't be having refunded to me. I can understand that it's my choice not to want to keep the items due to my own dislike.
I'm just disappointed that I've had to pay more to return than it was to buy and I will have no compensation. It has put me off purchasing from Boohoo incase I buy something I don't like and I'll have to pay more to return the item!