AYA-S Reviews 

Ordered pair of shorts nearly a month ago, got the order confirmation email on the same day but till this day I haven’t heard anything about the shipment. The product was on stock on the website.
I’ve reached out to the customer service by email two times now, no answer. I don’t think that my order will ever be sent…

I ordered a shirt and a pair of pants on July 1st, but on July 16th I was informed that the items were actually out of stock. The replacement stock isn’t expected to arrive at their warehouse until August 4th, meaning I most likely won’t receive my order until the end of August. Waiting almost two months for an order is extremely disappointing, especially when I wasn’t informed about the stock issue until more than two weeks after placing my order. This information should have been communicated much earlier.

I am very satisfied with my order, fast delivery and I looove the jeans, good quality and fit!! Will definitely order again:)

Very poor service and no communication

I placed an order on 1 July. According to the website, delivery should take 2–4 business days, and weekend orders are shipped on Monday.

After a full week with no update or delivery, I contacted the service desk. I received no response. A week later, I contacted them again — once again, no reply at all.

It has now been 16 days since my order. I still have not received my purchase, I cannot get my money back, and the company has made no effort to communicate or resolve the issue.

This experience is extremely frustrating and unprofessional. I would not recommend ordering from this company.

Paid for my order nearly two months ago, but haven’t received anything. Sent email to ask, no response at all.

Advertise a product and it is not available, that is deceiving know what you have for sale.

Hasn’t arrived yet despite paying an exorbitant amount for postage.

I have been waiting for a few weeks no and haven’t heard anything since my order. I have no clue where or when i can expect the items to come. They dont respond to the email and now that i have seen these other reviews i am quite disappointed. Especially as they promote themselves very well on social media. It almost feels more like a scam now.

Original order committed to one week for delivery. Still don’t have the order and international courier currently suggests it will be received on the 20th of July.
Incorrect email advice when I followed up and then again I had to follow up. It was for my daughters birthday.

Ordered a while ago, still have not recieved anything - no updates and i can't track my order.

i get no replies on email, instagram etc.

i either want my product or my money, but i can't seem to get a hold on the company.

I ordered an item over a month ago that was supposed to arrive within 3/4 days. Despite reaching out multiple times via email, I have yet to receive a response or my order. Very disappointing experience.

I have no idea where my Order is and no one is responding to me. I don’t know if it’s a fraud or not But i really need to be contacted asap….

I placed my order quite a while ago and I’ve been given zero updates on shipping even though they said orders would be delivered within 2 to 6 days if they were not pre-order items. I have reached out to them to ask for updates on shipping, only to be completely ignored. Everyone else is correct when they say that this place has horrible customer service and I would definitely not recommend placing an order here. You would’ve thought that paying $50 for shipping would get you express shipping but no. 😭

Edit: I got a refund after leaving this review. Just a tip - if they're not responding to you, leave a review here so they'll actually look into it. Otherwise, chances are yor case is just gonna get ignored.

Love the style and customer service. Great quality for money.

I placed my order on the 10th of May and have not received any items yet. Since then I have repeatedly sent emails back and forth to the customer service team, and they have consistently told me that it will be shipped the following week when responding, and still I have received no information about the shipment. They said they will get their stock in this week and send it out, but again, nothing. This is really disappointing, as their customer service team seems lovely and reassuring in their responses, but nothing ever follows through.

I have received no compensation for these delays, which would normally occur from any other brand for this amount of delay and poor service. I paid $50 for shipping on top of my already expensive purchase and trusted it would be sent out by now. In no other time would I have to spend that amount on shipping and not receive the items for nearly 2 months, it is unacceptable.

I was really looking forward to having my order for the upcoming winter season, and now I'm left frustrated. These items were never listed as pre-order on their website, which is completely misleading. I am clearly not the only person upset, and AYA-S needs to fix this issue for its customers soon, it is insane.

Ordered nearly a month ago, and my order still hasn’t been packed or shipped, let alone arrived, even though it says 2-6 days. They continuously pushed back the arrival time. They have offered no compensation for this, having paid $50 for shipping. If I paid $5 for standard shipping, I would be able to understand, however $50 is insane. An explanation consists of “there are delays at the provider” which is not really good enough for the amount of money I spent. Given the price of items on the website, you would think their shipping method reflects this, cause at the moment it feels like I’m ordering from Shein, and even they can manage to get me an order within 2 weeks when I pay for express shipping. Both of the peices I ordered say “in stock” on the website and there is no clear signs saying they are pre-ordered. Very disappointed in this, hopefully my pieces end up coming.

Delivery takes way longer than expected. I ordered on the second of June. It was supposed to be there in 2-4 working days. It’s now the 17th of June and I haven’t received anything yet. No email about a delay, apologies or the pieces I ordered. I get that it may be the delivery service that made a mistake but they say they haven’t received anything yet to ship. Seeing the one star reviews on here, which are all on delivery dates I reckon it’s Aya - s’ problem.

Edit: after a very kind reply they found out it was a pre order. So it couldn’t be shipped yet. However this was not at all clear to me.

However it is now the 9th of July and still haven’t received anything yet.

I've been waiting over a month and a half for my order to be shipped and still haven't received any shipping details or updates. The delivery estimate said 2–6 days, which feels pretty misleading considering how long it's been. From what I've seen, it doesn't seem like I'm the only person having this issue. The item I ordered was listed as in stock, but when I emailed after 3 weeks of still not receiving any details, I was told there were delays with orders. To be honest, this isn't acceptable. I still have no idea when my order will be shipped or how much longer I'll be waiting.

I ordered my item on 3 of May. It is now 6 of June and I still have not received my item. Hopefully it will arrive someday and when it does, hopefully I will like it.

I placed an order on 28/04 and have still not received it to date. However, I have already received an email asking me to leave a review. Apparently, I ordered a pair of trousers that could only be dispatched in mid-May because it was a pre-order, which is absolutely fine. I contacted customer service, who explained this to me and assured me it would be dispatched by mid-May. A week ago, having still heard nothing about my order, I contacted customer service again and was told the package would be dispatched on 29/05. I did indeed receive a tracking link from DHL, but we are now another three days down the line and the package has still not been handed over to the courier. I understand that making a pre-order means waiting a bit, but this should really have been indicated in the order confirmation email. I don't find it particularly professional that the delivery date keeps being pushed back.