Assistance was so quick and helpful, and they resolved my issue. I was initially unable to log in the app and they suggested a number of ways to try to address the problem from my end while working on... See more
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See what reviewers are saying
The app can't coop with our local dishes if I take a picture of them. Or at least not accurate enough, because maybe of different recipes how that food can be made.. And it isn't too comfortable th... See more
After seeing a charge on my account I first contacted my bank to dispute the charge (my panic button was depressed lol). If the email had been headed Bitepal and not Reface Lithuania i might not have... See more
I accidentally deleted my account before canceling my subscription, so I contacted customer support for help. They responded very quickly and manually canceled my subscription for me. They also clearl... See more
Company details
Written by the company
BitePal is an AI-powered calorie tracker that analyzes your food photos and gives instant health insights. Eat better without guilt.
Contact info
Ukraine
- hi@bitepal.app
- bitepal.app
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 month
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I forgot to cancel my trial and my…
I forgot to cancel my trial and my account auto-renewed. I sent an email late in the evening and they replied very quickly, confirming both the cancellation and a full refund. Great customer service!
The customer service was excellent
The customer service was excellent. I didn’t realize I had subscribed, they refunded me and helped me immediately.
Extra helpful and fast response!
Extra helpful and fast response!! 🩵
Great customer service representative
Jake was very sweet, personable, and helpful! He took care of my issue very quickly, and I am very happy with the service I was provided.
I received a quick response
I received a quick response, thank you for that!
Fast resolution and excellent customer support!
I contacted support regarding a cancellation and refund request, and Jake was extremely helpful, polite, and efficient. The issue was resolved in no time, and the refund was processed immediately. Really impressive customer service!
Customer service is 5 stars
Customer service is 5 stars. Super! Got the respond immediatly and they helped me right away. The only thing was that it is difficult to cancel the subscription, but thankfully i got help quickly.
Very fast and polite help.
Assistance was so quick and helpful
Assistance was so quick and helpful, and they resolved my issue. I was initially unable to log in the app and they suggested a number of ways to try to address the problem from my end while working on it from their side also. Each email I sent was responded to in less than five minutes, with polite and helpful advice. Great customer service.
Customer service support
BitePal customer service was very helpful and got back to me quickly. They help me out with the problem I was having with the app. I was having problem with logging in and out of the app. I emailed customer support and they got back to me right way. I also had problem with the AI bot as it was not allowing me to take pictures or write what I was eatting. They told me different step I could try to fix the problem. I tried the different step and I was able to get back in and use the app. Now everything is working great again.
The solution provided
The solution provided, really fast replies and really nice with the customer. Love it thanks
Helped me very quickly understand how…
Helped me very quickly understand how to change my eating habits
I made a mistake and they help me
I made a mistake and they help me! Thank for the good service Fin!
The app was ok but I think is too expensive
The app was ok but I think is too expensive
Extremely fast response time
Extremely fast response time, managed to my complaint immediately. Great customer service!
It was really quick (2 min) and…
It was really quick (2 min) and extremely friendly. Thanks for Jake
No Hassle Refund
This is the first app ever to not only refund part of a purchase, but refunded it without hassle and in less than 6 hrs. (Meal Plan refunded) Excellent service!
Jake was great
Jake was great, and very friendly and helpful in helping me with my issue
When I contacted the Bitepal support…
When I contacted the Bitepal support team, they were prompt efficient, and extremely helpful. If you have any difficulties, including with your subscription, please don’t hesitate to reach out to them.
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