Bitepal Reviews 

2,933
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Assistance was so quick and helpful, and they resolved my issue. I was initially unable to log in the app and they suggested a number of ways to try to address the problem from my end while working on... See more

Rated 4 out of 5 stars

The app can't coop with our local dishes if I take a picture of them. Or at least not accurate enough, because maybe of different recipes how that food can be made.. And it isn't too comfortable th... See more

Rated 5 out of 5 stars

After seeing a charge on my account I first contacted my bank to dispute the charge (my panic button was depressed lol). If the email had been headed Bitepal and not Reface Lithuania i might not have... See more

Rated 5 out of 5 stars

I accidentally deleted my account before canceling my subscription, so I contacted customer support for help. They responded very quickly and manually canceled my subscription for me. They also clearl... See more

Company details

Written by the company

BitePal is an AI-powered calorie tracker that analyzes your food photos and gives instant health insights. Eat better without guilt.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(2,933)

2,926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I forgot to cancel my trial and my…

I forgot to cancel my trial and my account auto-renewed. I sent an email late in the evening and they replied very quickly, confirming both the cancellation and a full refund. Great customer service!

6 September 2026
Unprompted review
Rated 4 out of 5 stars

Customer service is 5 stars

Customer service is 5 stars. Super! Got the respond immediatly and they helped me right away. The only thing was that it is difficult to cancel the subscription, but thankfully i got help quickly.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Assistance was so quick and helpful

Assistance was so quick and helpful, and they resolved my issue. I was initially unable to log in the app and they suggested a number of ways to try to address the problem from my end while working on it from their side also. Each email I sent was responded to in less than five minutes, with polite and helpful advice. Great customer service.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Customer service support

BitePal customer service was very helpful and got back to me quickly. They help me out with the problem I was having with the app. I was having problem with logging in and out of the app. I emailed customer support and they got back to me right way. I also had problem with the AI bot as it was not allowing me to take pictures or write what I was eatting. They told me different step I could try to fix the problem. I tried the different step and I was able to get back in and use the app. Now everything is working great again.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

No Hassle Refund

This is the first app ever to not only refund part of a purchase, but refunded it without hassle and in less than 6 hrs. (Meal Plan refunded) Excellent service!

5 September 2026
Unprompted review

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