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BetterMe Reviews 

109,216
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 24,355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its user-friendly design, clear navigation, and well-structured, varied workouts that are easy to follow and integrate into daily routines. Many appreciate how the platform supports their wellness goals, helps track progress, and contributes to feeling better. The exceptional customer service is also frequently highlighted, with the support team described as kind, responsive, and efficient in resolving concerns. Conversely, some people mentioned difficulties with subscription management, such as unexpected auto-renewals and problems accessing the app after billing. A few customers also reported challenges with customer support, including slow responses or an inability to resolve specific issues. Additionally, some reviewers desired more customization for workouts and better integration with third-party fitness trackers.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the app enjoyable, simple to... See more

Application

Users describe positive interactions with the app, praising its ease of navigation, clear routines, and... See more

Product

Reviewers mention positive feedback about the product, highlighting effective and well-planned exercises that... See more

Customer service

People report positive experiences with customer service, highlighting their professionalism, efficiency, and... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with some expressing dissatisfaction over automatic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No complaints. There’s easy medium and advanced levels of routines for those starting in different places. There’s calorie calculator and lots of other stuff I don’t really use. I mostly needed motiva... See more

Company replied

Rated 5 out of 5 stars

Great app, I like that they offer multiple services such as: Home gym kits, clothes, meal plans, personalized workouts, AI nutrition scanner, water intake tracker, and much more. All for a pretty reas... See more

Company replied

Rated 5 out of 5 stars

I enjoyed the app. It was easy to use. I haven’t been using it though and my subscription renewed automatically. After contacting BetterMe support, they credited my credit card the same day I contacte... See more

Company replied

Rated 5 out of 5 stars

The support team at BetterMe is absolutely amazing! I had a billing issue due to a technical error where I couldn't download the app on my phone. They listened to my situation with so much empathy, un... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Weight Loss Service

Written by the company

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

109K reviews

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Asks customers to review

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4.4

All reviews

(109,216)

34,350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

They are incredibly helpful and accommodating! They helped me with my refund with zero hesitation.

12 July 2026
Unprompted review
Rated 4 out of 5 stars

Easy and effective

Good. Workout sets suita with me as a working mom. Excersive quick and easy to follow.

23 July 2026
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Reply from BetterMe

Hi! We are really glad that you like the app. Thank you for the nice review. Kind Regards, Team BetterMe

Rated 5 out of 5 stars

Clear guidance..easy to follow

Clear guidance..easy to follow

23 July 2026
BetterMe logo

Reply from BetterMe

Hello! Thanks for your comments, we are so happy to be helpful. Best wishes for the future :) Kind Regards, Team BetterMe

Rated 5 out of 5 stars

I feel amazing

23 July 2026
BetterMe logo

Reply from BetterMe

Hi! We are really glad that you like the app. Thank you for the nice review. Kind Regards, Team BetterMe

Rated 5 out of 5 stars

Good

Good application

23 July 2026
BetterMe logo

Reply from BetterMe

Hi! We are really glad that you like the app. Thank you for the nice review. Kind Regards, Team BetterMe

Rated 4 out of 5 stars

Enjoyable exercise not too challenging…

Enjoyable exercise not too challenging for a beginner. No long, extensive workouts. Only on my initial workout so can't really comment if it is working.

23 July 2026
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Reply from BetterMe

Hello! Thank you for choosing BetterMe! We wish you amazing results, and we hope you will share them with us once you are ready. Have a pleasant time with us! Kind Regards, Team BetterMe

Rated 5 out of 5 stars

Great workouts to choose from

Great workouts to choose from. This will work if you just use it. Great for seniors, keeps the joints and muscles loose.

23 July 2026
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Reply from BetterMe

Hi there. It's really nice to hear! It is always a pleasure to hear that the users are enjoying our app. Kind Regards, Team BetterMe

Rated 4 out of 5 stars

I love the exercises

I love the exercises. It's easy enough for beginners but still challenges you and I've actually noticed a difference in how I fit in my jeans and I've only been doing it for a little over a week.

23 July 2026
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Reply from BetterMe

Hello! Thank you for choosing BetterMe! We wish you amazing results, and we hope you will share them with us once you are ready. Have a pleasant time with us! Kind Regards, Team BetterMe

Rated 5 out of 5 stars

Best hope pilaties

The conversation was easy and sad that I couldnot continue with my medical reasons. Otherwise I loved how the exercise is customised.

13 July 2026
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Reply from BetterMe

Hi there. Thank you. We think you're great too! Hope to hear back from you again. Keep in touch! Kind Regards, Team BetterMe

Rated 5 out of 5 stars

I enjoy the app it’s easy and friendly

I enjoy the app it’s easy and friendly! The work out out keep me on track and motivated.

23 July 2026
BetterMe logo

Reply from BetterMe

Hi! We are really glad that you like the app. Thank you for the nice review. Kind Regards, Team BetterMe

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